Experience Officer (Ticketing & Service) at The GIG Group

Target Locations: Benin, Iyana-Ipaja, Ikotun, Warri. Enugu, Yaba

• Sell bus tickets at GIGM.com terminals to walk in guests.
• Make and/or change travel reservation(s) for walk in guest using the online booking system.
• Create and maintain Guests/ reservation records.
• Resolve service problem(s) by clarifying the Guests’ complaints either via phone, email or in person.
• Forward booking/traveling reschedule request to the concerned unit.
• Serve guests by providing product/ service information related to travel schedule, fare and payment.
• Announce arrival and departure information using the public address system.
• Assist in Guests’ luggage check in.
• Ensure customer complaints and emergency concerns are escalated to the appropriate Unit(s).
• Adhere to company policies on guaranteed reservations and no-shows.
• Promote Brand goodwill by being courteous, friendly and helpful to Guests and employees.
• Promote/ Cross sell the GIGM online booking app and other Company products and services.
• Assists passengers requiring special assistance to board or depart conveyance.
• Assigns specified space to customers and maintains computerized inventory of passenger space available.
• Examines passenger ticket or pass to direct passenger to specified area for loading. Sell bus tickets at GIGM.com terminals to walk in guests.
• Make and/or change travel reservation(s) for walk in guest using the online booking system.
• Create and maintain Guests/ reservation records.
• Resolve service problem(s) by clarifying the Guests’ complaints either via phone, email or in person.
• Forward booking/traveling reschedule request to the concerned unit.
• Serve guests by providing product/ service information related to travel schedule, fare and payment.
• Announce arrival and departure information using the public address system.
• Assist in Guests’ luggage check in.
• Ensure customer complaints and emergency concerns are escalated to the appropriate Unit(s).
• Adhere to company policies on guaranteed reservations and no-shows. Promote Brand goodwill by being courteous, friendly and helpful to Guests and employees.
• Promote/ Cross sell the GIGM online booking app and other Company products and services.
• Assist passengers requiring special assistance to board or depart conveyance.
• Assign specified space to customers and maintains computerized inventory of passenger space available.
• Examine passenger ticket or pass to direct passenger to specified area for loading.