Front Desk Receptionist at Aideplanet Limited

Job Description

• We are recruiting for the role of a Front Desk Representative, to undertake all receptionist and clerical activities at the desk of our client's office.
• Assisting with administrative tasks.
• Receives the guest and answers questions in person by telephone.
• Provide client support services in accurate and timely fashion.
• Maintain high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Make frequent client calls and visits to strengthen client relationships.
• Analyse and resolve service issues promptly.
• Inform management about complex client issues and resolutions.
• Maintain client focused working environment for team.
• Work in compliance with company policies and procedures.
• Identify and develop new business opportunities with client contacts.
• Responds to inquiries and refers when necessary to the appropriate official or department.
• Prepares outgoing mail, sorts and distributes incoming mails.
• Utilise effective problem solving and time management skills in client service operations.
• Assist in risk assessment and mitigation activities.
• Develop process improvements to enhance service efficiency and effectiveness.

Qualifications

• HND/BSC in any discipline
• Minimum of 3 years’ cognitive experience.
• Must be computer savvy.
• Must be proficient in typing.
• Must be presentable.
• Must have excellent communication and interpersonal skills.
• Previous experience in a Front Desk Role position is an added advantage