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  • Posted: Aug 26, 2019
    Deadline: Sep 6, 2019
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  • Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet. The company has become an icon ...
    Read more about this company

    Customer Service Agent

    Job Category: Customer Service

    Job Description

    • Receiving inbound calls and ensuring first time resolution
    • Making outbound calls to get feedback from passengers(at least 100 calls)
    • Maintain a proper filing system for passenger manifest for reference purposes
    • Handle customer issues either via calls, social media platforms and emails and ensure prompt resolution within 48 hours of such issues been logged by the customer
    • Bring up suggestions on how to improve the customer experience

    Requirements (Qualifications and Experience)

    • A Bachelor's degree/ HND in any related discipline
    • 0-2 years’ work experience
    • Must be able to communicate fluently in English Language. (knowledge of a Nigerian language will be an added advantage)
    • Previous experience in a customer support role
    • Applicants should be not more than 30 years of age
    • Strong phone and verbal communication skills along with active listening
    • Familiarity with CRM systems and practices.

    Job Competencies
    Candidate should:

    • Possess good communication skills
    • Be a team player
    • Be able to multi-task, set priorities and manage time effectively.

    Method of Application

    Interested and qualified candidates should send their Applications to: hr.cv@guotransport.com.ng using the "Job Title" as subject of the email.

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