Team Lead, Direct Sales at Alan & Grant

Job Summary

• The Team lead, Direct Sales is responsible for leading a team of sales representatives in realizing the sales objectives of the business
• S/he will drive the strategy for increasing client base through aggressive leads generation, client retention, follow up on prospects, door-to-door and other cold calling techniques.

Roles & Responsibilities

• Ensure attainment of monthly sales quota for self and the team by obtaining new business in assigned territories
• Develop action plan to ensure attainment of sales targets
• Recommend products and services in line with individual client needs
• Review performance of team members and ensure ongoing feedback for continuous improvement
• Hold regular knowledge sharing and training sessions with direct sales representatives
• Utilize door-to-door knocking and cold calling techniques, distribute marketing materials, and participate in targeted Sales Events to generate personal sales leads
• Develop, coach and mentor team members for high performance
• Champion onboarding and integration of new team members
• Prepare and deliver presentations to various categories of clients on product offerings
• Up-sell both existing and new clients
• Give regular reports to Management on activities on the Unit.
• Assist in resolving customer issues and escalate where necessary
• Provide after sales support to clients to ensure optimal service delivery
• Maintain updated knowledge of all products and services
• Maintain oversight of client experience from point of order to installation
• Develop extensive client base to meet and exceed assigned targets
• Liaise with Sales and Marketing teams to optimize customer experience and ensure brand consistency
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommend changes in products, service, and policy by evaluating results and competitive developments
• Resolve customer complaints by investigating problems;developing solutions; preparing reports; making recommendations to management
• Commit to personal development and keep abreast of industry trends by attending workshops; and participating in professional societies
• Contribute to overall team effort by accomplishing related results as needed
• Submit weekly & monthly reports of achievements and action plans for the subsequent month
• Review reports of team members and ensure their activities are in line with objectives
• Maintain adequate record keeping of all sales and service activities
• Prepare monthly KPI report and updates.

Requirements

• First Degree in related fields with a flair for sales/marketing. Prior experience supervising a sales team is required
• Minimum of 5 years’ experience selling ICT/Telco products
• Strong verbal and written communication
• Ability to think creatively and strategically.