Customer Service/Business Development Executive at ibakatv

The job holder must have a Bachelor’s Degree or HND in business, communication, humanities or marketing related discipline with a minimum of 1-year post qualification experience in related field. Possession of a Master’s degree will be an added advantage.

Key Roles

• Identify and acquire new accounts that will have a major strategic impact on the long-term success of the company.
• Manage the development and growth of profitable new business; develop and maintain effective key customer relationships as well as ensure business growth through directing and managing business development activities.

Principal Accountabilities

• Account interface.

• To grow the business.

• Monitor account performance and ensure that set targets are met.

• Maximize customer satisfaction by developing and maintaining excellent relationships and effective communication channels.

• Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.

• You are required to grow and retain existing accounts by presenting new solutions and services to clients.

• Be both proactive and reactive to the customer’s needs and actively manage/monitor their performance (conduct and facilitate regular client visits.)

• Generate new ideas that will contribute to account growth.

• Prepare necessary reports (Metrics, Periodic Business Reviews) and maintain in company database.

• Provide monthly report on revenue intake and closed deals.

Knowledge

• Demonstrate ability to interact and cooperate with all company employees.

• Must be abreast of local and global trends in marketing communications.

• Must have interest in marketing communications.

• Build trust, value others, communicate effectively and politely with mutual respect

• Good knowledge of media will be a good advantage.

• Proactively establish and maintain effective working team relationships with all other departments.

• Have a good understanding of customer and market dynamics and requirements.

Skills and Competencies

• Communication Skills (Verbal and written)

• Passionate

• Client servicing skills

• Good presentation skills

• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

• Interpersonal Skills

• Must be multi-skilled

• Excellent interpersonal skills

• Good analytical skills

• Proactive

• Must be honest and reliable

• Ability to work under pressure

• Good use of initiative