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  • Client Account Officer at Sophia ERP Limited (SEL)

  • Posted on: 15 August, 2019 Deadline: 23 August, 2019
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  • Sophia ERP Limited (SEL) is an Enterprise Solutions Development Organization, on a mission to power MSMEs and Large corporates across sub-Saharan Africa with cost effective and suitable Technology solutions.

    Client Account Officer

     

    Job Description

    • The Client Account Officer will record and report financial/client transactions as well as coordinate business operations in order to ensure organizational effectiveness, efficiency, productivity and profitability.
    • The Client Account Officer is generally responsible for managing intra and inter-office communication, maintaining a streamlined administrative system, coordinating manpower for effectiveness, responding to/resolving client queries, developing strategies for improving customer relationships, fostering/on-boarding/maintaining business relationships with new and existing customers.

    Job Responsibilities
    Finance:

    • Document and Report on all financial transactions of the Company.
    • Effectively manage Company’s cash flow and recommend financial actions by analyzing accounting options.
    • Analyze/summarize financial status by collecting information; preparing balance sheet, profit and loss statement and other key management reports.
    • Monitor, Liaise and send prompt reminders to Clients on all Retainers and Service offerings. Generate and send Invoices and Receipts upon payment.
    • Ensure standardization, effective implementation and promotion of the Sophia ERP Accounting system.
    • Substantiate all financial transactions by collecting and maintaining relevant documents.
    • Maintain accounting controls by preparing and recommending policies and procedures. Reconcile financial discrepancies by collecting and analyzing account information.
    • Prepare accounts, Tax returns and work with Auditor to ensure compliance with all Tax obligations to Tax Authorities.
    • Administer Payroll and effect payment to all 3rd Party Vendors.

    Client Service:

    • Communicate effectively with clients on all requests, queries using available and authorized channels to ensure speedy response and resolution.
    • Communicate with teams and management on Project status with the view to ensuring Client satisfaction and Project implementation based on Project scope, standard and timeline.
    • Ensure full and proactive compliance with Client SLAs/Agreements/Contract terms and escalate unacceptable performance to Management.
    • Organize/schedule, coordinate/participate and report on client meetings, appointments, ERP demo, Training and other presentations.
    • Negotiate the terms of business deals with clients in conjunction with the MD/CEO.
    • Inspire/promote/pursue repeat business from clients.
    • Monitor, measure and report on client satisfaction per business engagement.
    • Provide relevant information to clients on Company’s Services and Products.
    • Work with Business Development unit to speedily respond and engage with new Customers

    Business Promotion & Operations:

    • Ensure proper Document Management System and enforce use of ERP for all business operations.
    • Take ownership for promoting appropriate business ethics and culture relevant to Industry.
    • Manage Manpower acquisition, on-boarding, retention and disengagement.
    • Manage relationships with vendors and service providers, ensuring proper documentation and prompt payment.
    • Allocate tasks and assignments to Teams and monitor for performance.
    • Implement efficient Staff Performance system and Coordinate staff activities to ensure maximum efficiency and retribution for low/poor/unacceptable performance.
    • Manage price negotiations with Vendors and Service providers.
    • Manage office supplies.
    • Ensure compliance with Company Policies and Procedures.
    • Participate in marketing campaigns.
    • Maintain a safe, clean, professional and productive business environment.

    Education/Professional Qualifications

    • B.Sc. in Accounting or Economics
    • Commenced/Completed ICAN or ACCA
    • Any Leadership course will be an advantage

    Key Competencies:

    • Self-motivation
    • Integrity
    • Business acumen and interest
    • Customer centric and organizational skills
    • Analytical and strategic thinking
    • Multi-tasking capability
    • Performance and Task driven Team Leader who can meet deadlines
    • Effective Communication, Interpersonal and People Management Skills
    • Proficiency in the use of any Accounting Software and general IT tools
    • Awareness of industry’s latest technology trends and applications.

    Method of Application

    Interested and qualified candidates should send their CV to: careers@sophiaerp.com using the Job Title as the subject of the mail.

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