System Administrator at Strategic Outsourcing Limited

Details:

• Prioritize and resolve clients’ (internal and external) IT issues
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and application
• Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources.
• Liaise and work with the DBH Group support engineering team on a scheduled basis carry out projects and meet vital deadlines as well as to ease the transition to support.
• Work with DBH Group account managers to ensure appropriate IT recommendations and strategies are employed to meet clients’ critical business objectives.
• Ensure successful system deployments based on standard business platforms (ie. Windows Server, Exchange Server/Online, Windows Desktop Operating System, Mac OSX, Microsoft Office 365), networking LAN/WAN hardware (i.e. firewalls, routers, managing telco circuits and communications, DNS records), network security solutions (i.e. antivirus, DLP tools, vulnerability scanning and penetration testing tools) and data protection/backup solutions including cloud-based solutions.
• Serve as a technical lead at client sites and escalation point on major impacting systems issues
• Make positive contributions to the company’s internal infrastructure environment and to the company’s practices and procedures for the care of our growing client base.
• Communicate with third-party support and equipment vendors.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Maintain awareness of all client issues and ensure proper resolution
• Provide technical leadership while driving problem investigation and resolution as required
• Continually seek opportunities to grow and learn so as to lead by example

Qualifications

• 5+ years post-NYSC system administration experience
• In-depth knowledge of multiple operating systems including UNIX/Linux; Microsoft Windows Server (2003+); Mac OS
• Knowledge of and experience with Voice infrastructure
• Knowledge of and experience with network infrastructure
• Familiarity with relational database administration
• Excellent written and verbal communication skills 

Min Required Educational Qualifications

2.1 BSc in Computer Science or BEng Computer Engineering degrees or related degree