Information Systems Specialist at Medecins Sans Frontieres

Main objective and responsibility of the position

Carrying out assessments and ensures the implementation, maintenance and monitoring of all IT and telecommunications equipment according to MSF standards and protocols in order to ensure an optimal running of the project and the efficient use of the systems and equipment

Description of the responsibilities/activities

• Defining procedures and ensuring the implementation, monitoring, maintenance and correct functioning of the IT and telecommunications equipment and systems in the mission and participating in the establishment and/or revision of the budgets concerning ICT
• Managing the ICT activities in support to and in close collaboration with the field responsible of the sector of activity (s)he is primarily in support. This includes the following:
• Identifying and implementing the information management practices to enhance the system's effectiveness and reliability (development, check-up, deployment of applications, systems or new ICT standards)
• Supervising, implementing and monitoring security management protocols (data saving, firewall, backup, security for equipment and software) in order to ensure data security, availability and an immediate operational recovery and continuity in case of emergency
• Ensuring that all IT and telecommunications equipment are correctly inventoried in direct link with the procurement team ensuring sufficient stock of spare parts and necessary tools for the maintenance, repair and replacement of defective equipment
• Informing the technical referent before all purchase of equipment or services and ensuring the preparation, tests, packing and documentation for all ICT equipment and networks before providing to users
• Ensuring the proper documentation, filing  and the compilation of statistical data on ICT (number of repairs, monitoring and abuse of internet and telephone use, general state of computer parts, etc.) and drafting a quarterly report on activities, informing his/her supervisor of all technical modifications of the mission. Monitoring guarantees/warranties and insurance and following up invoices
• Providing direct supervision and support to the Information Systems technicians as well as technical and educational support (briefing, training, etc) to new users, relevant personnel, technicians, project radio operators and/or logistics experts dealing with information systems and managing user access to the information systems (communication tools, software, files, etc.)
• Performing delegated tasks specific to her area of speciality, as defined in his/her job description and according to the line manager
• Communicating, accoridingly to line manager with HQ and Backoffciers in Amsterdam office, to ensure proper maintenance, follow up on changes in the set up, and day to day tasks.
• Monitoring and communication with Data providers, as well as monitioring billing and communication with them if correction is necessary, including preformance quality controlling.
• Assisting line manager in generating international orders for the compleet mission, as well as asssisting and advising the projects in this respect.
• performing smaller repairs on the ground if possible, and only in accordance and approval from his direct line manager.   

REQUIREMENTS (QUALIFICATIONS):

• Education   Higher Diploma in IT
• Experience  2-3 years’ experience in IT
• Desirable previous experience with MSF or other NGOs, and working experience in developing countries
• Languages   Mission language essential.

Knowledge         

• Expertise in operating systems (XP-Pro, W7) and desktop applications (MS Office 2003/2007/2010)
• Good knowledge of computer parts and maintenance, networks and their protocols,  main email systems (Outlook, Mozilla Thunderbird, Lotus), IT Security Tools (Anti-virus, Firewall, Anti-spyware, back ups
• Understanding of telecommunication systems and educational tools

Competencies    

• Results and Quality Orientation
• Teamwork and Cooperation
• Behavioral Flexibility
• Commitment to MSF Principles
• Service Orientation
• Stress Management.