Tech Support and Automation at Sankore Global

About the job

IT Support & Operations

• Provide first-level support for IT service requests and user issues
• Assist in troubleshooting hardware, software, and network-related problems
• Support system maintenance, backups, and routine IT operations
• Maintain logs of incidents, resolutions, and service requests

Process Automation & Optimization

• Identify repetitive manual processes across teams and recommend automation opportunities
• Build and maintain simple automation workflows (e.g., Zapier, Power Automate, scripts)
• Support integration between business tools and systems
• Document automation processes and workflows

User & Access Management

• Assist with user account creation, updates, password resets, and deactivations
• Support IT change management processes and system updates
• Help implement basic access controls and security best practices

Network, Systems & Website Support

• Assist in managing domains and DNS records
• Support website updates and monitoring
• Help track IT assets, subscriptions, and software licenses
• Assist with basic network monitoring and system performance checks

Data Analysis & Reporting

• Support development of simple reports and dashboards for IT and business teams
• Assist in analyzing system usage, IT performance, and service trends
• Contribute to data collection for operational and performance reporting
• Help identify insights for process improvement

Documentation & User Education

• Create and maintain IT documentation, guides, and SOPs
• Assist in developing user training materials and awareness content
• Support cybersecurity awareness initiatives

Cross-Functional Collaboration

• Work with Funds, Wealth, Finance, and Operations teams to understand needs
• Translate business requirements into technical or automation solutions
• Support implementation of digital tools across departments

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with a minimum of 1 year post NYSC experience.
• Basic knowledge of IT systems, networking, or technical support
• Interest in data analysis, process improvement, and technology-driven solutions
• Basic knowledge of automation tools (e.g., Zapier, Power Automate)
• Familiarity with data tools (Excel, Power BI, SQL is a plus)
• Basic understanding of APIs and integrations is an advantage
• Strong communication and organizational skills