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  • Posted: Apr 18, 2026
    Deadline: Not specified
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  • Sankore Investments is a global investment and advisory boutique with a strong focus on African markets. Drawing on the strengths of our people and our strong global partnerships, we provide investment advisory services, wealth management services and offer a variety of funds designed to cater to the needs of a global clientele of both individuals and instit...
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    Tech Support and Automation

    About the job

    IT Support & Operations

    • Provide first-level support for IT service requests and user issues
    • Assist in troubleshooting hardware, software, and network-related problems
    • Support system maintenance, backups, and routine IT operations
    • Maintain logs of incidents, resolutions, and service requests

    Process Automation & Optimization

    • Identify repetitive manual processes across teams and recommend automation opportunities
    • Build and maintain simple automation workflows (e.g., Zapier, Power Automate, scripts)
    • Support integration between business tools and systems
    • Document automation processes and workflows

    User & Access Management

    • Assist with user account creation, updates, password resets, and deactivations
    • Support IT change management processes and system updates
    • Help implement basic access controls and security best practices

    Network, Systems & Website Support

    • Assist in managing domains and DNS records
    • Support website updates and monitoring
    • Help track IT assets, subscriptions, and software licenses
    • Assist with basic network monitoring and system performance checks

    Data Analysis & Reporting

    • Support development of simple reports and dashboards for IT and business teams
    • Assist in analyzing system usage, IT performance, and service trends
    • Contribute to data collection for operational and performance reporting
    • Help identify insights for process improvement

    Documentation & User Education

    • Create and maintain IT documentation, guides, and SOPs
    • Assist in developing user training materials and awareness content
    • Support cybersecurity awareness initiatives

    Cross-Functional Collaboration

    • Work with Funds, Wealth, Finance, and Operations teams to understand needs
    • Translate business requirements into technical or automation solutions
    • Support implementation of digital tools across departments

    Requirements

    • Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with a minimum of 1 year post NYSC experience.
    • Basic knowledge of IT systems, networking, or technical support
    • Interest in data analysis, process improvement, and technology-driven solutions
    • Basic knowledge of automation tools (e.g., Zapier, Power Automate)
    • Familiarity with data tools (Excel, Power BI, SQL is a plus)
    • Basic understanding of APIs and integrations is an advantage
    • Strong communication and organizational skills

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Sankore Global on sankoreglobal.zohorecruit.com to apply

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