Process Optimisation Specialist at Korapay

About The Role

• The Process Optimisation Specialist will be responsible for analysing, redesigning, and improving critical operational processes within the company to enhance efficiency, reduce risk, and strengthen resilience. The role focuses on continuous improvement across all the processes in the organisation, including processing, support, disputes, chargebacks, fund recovery, reconciliation, settlement, and partner management processes.
• The Specialist will partner with cross-functional teams (especially Risk, Operations, Product, Technology, and Finance) to identify inefficiencies, eliminate inefficiencies, identify optimisation opportunities, maximise optimisation opportunities, implement automation, and ensure that operational processes meet expectations for resilience and reliability.

What You'll Be Doing
Process Analysis & Improvement

• Map, document, assess and improve current processes across the organisation
• Identify bottlenecks, redundancies, and failure points impacting efficiency or resilience
• Propose redesigns and optimisations that improve speed, reduce cost, and minimise errors
• Develop and track process KPIs, aligned with Operational Resilience scorecards

Automation & Technology Enablement

• Work with Technology and Data teams to automate manual and high-risk processes
• Implement workflow tools, dashboards, and exception handling systems
• Drive the adoption of process automation in pivotal sections of the company

Operational Risk Reduction

• Identify process-related risks and implement controls to mitigate them
• Support the Head of Operational Resilience in embedding and monitoring risk metrics (KRIs) into processes for enhanced optimisation
• Monitor process compliance with regulatory and scheme mandates for alignment

Continuous Improvement & Optimisation

• Establish a culture of continuous improvement
• Conduct root cause analysis of operational incidents, recommend improvements and follow up with implementations
• Benchmark internal processes against industry best practices globally

Collaboration & Stakeholder Engagement

• Partner with Operations, Finance, Risk, and Technology teams to implement improvements
• Where necessary, liaise with partners through the partnership team to streamline joint operational processes
• Support training and knowledge-sharing to ensure adoption of optimised processes

Requirements

• Bachelor's degree (minimum) in Business, Operations, Engineering, Finance, or related field
• 3-5 years' experience in process improvement, operational excellence, or payment operations
• Certifications in Lean Six Sigma, Kaizen, or Business Process Management (BPM) or related
• Experience in fintech, banking, or the payments industry
• Strong analytical skills with proficiency in data analysis and visualisation tools
• Familiarity with systems, platforms, or tools to facilitate workflow efficiency
• Process mapping & redesign (Familiarity with tools such as Visio, Lucidchart, BPMN, etc.)
• Data-driven decision-making & root cause analysis
• Knowledge of payment systems and the payment business
• Strong collaboration and stakeholder management skills
• Ability to balance risk reduction with efficiency optimisation