Head of Operations and Customer Service at Twenty-six Travel & Logistics

Job Description

• Act as a liaison between the headquarters and the branches by making regular visits and interacting with management
• Grow our driver management division, by developing quality control processes, communicating updated policies, and building productive relations
• Be in charge of operational practices making sure that each branch runs smoothly and meets projected revenues and sales estimates
• Coordinate with, report and make recommendations to senior management in order to grow market share, improve customer experience and drive growth
• Ensure that staff under TwentySix Logistics Driver Management deliver value and excellence to our clients
• Cultivate and grow a strong team of committed drivers that will maintain profit margins
• Apply innovative approaches and techniques to keep us ahead of the competition

Qualifications and Education Requirements

• Proven management working experience
• Entrepreneurial mindset and clear thinking
• Business development and strategy implementation knowledge
• Strong leadership and decision making skills
• Excellent customer relationship management skills
• Educated to Degree level