Customer Experience Officer at LexTorah

Job Summary

• Lextorah is seeking a proactive, highly organized, and digitally skilled Customer Experience Officer to support daily operations, manage student interactions, and oversee digital communications.
• This role blends customer service, administrative coordination, and social media management to ensure a seamless experience for our students and smooth office operations.
• The ideal candidate is detail-oriented, responsive, and capable of managing multiple responsibilities efficiently in a fast-paced environment.

Key Responsibilities
Customer Experience & Communication:

• Serve as the first point of contact via phone, walk-ins, WhatsApp, and email
• Respond to inquiries, provide course information, and guide prospective students through enrollment
• Handle complaints professionally and escalate where necessary
• Maintain consistent and timely communication with students.

Administrative & Office Management:

• Provide general administrative support to ensure efficient office operations
• Maintain and update student and company records systematically
• Coordinate class schedules and communicate updates effectively
• Manage office supplies and coordinate procurement when needed
• Prepare basic reports, track expenses, and support budget documentation
• Handle correspondence, including emails, letters, and deliveries
• Liaise with vendors for maintenance and office-related needs
• Assist HR with job postings and interview coordination when required.

Digital Communications & Social Media:

• Create, schedule, and publish content across social media platforms
• Manage WhatsApp channels and respond to online inquiries
• Develop and distribute newsletters and other communication materials
• Monitor engagement and recommend improvements to digital presence
• Ensure consistent brand messaging across all platforms.

Requirements

• Bachelor’s Degree in Business Administration or a related field
• Minimum of 2 years’ experience in a similar role (customer service, admin, or communications)
• Strong communication and customer service skills
• Excellent organizational and time management abilities
• Ability to multitask, prioritize, and meet deadlines
• Attention to detail and problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with social media tools and Canva is an added advantage
• Must reside in Yaba or its immediate environs (mandatory).