Analyst, Core Product (Voice)-(Supervisory) at MTN Nigeria

Employment status: permanent
Department: VAS and VAS Marketing

Job Description

• To assist in the Postpaid service, Prepaid service, Data service and Content service definitions and loyalty promotions definition for the consumer market, test and implementation; project management support; and customer support for new services within the first six months of launch
• To support the product and promotions development portfolio lifecycle project management (including implementation and launch of consumer segment targeted communications, promotions and products)
• Guarantee quality assurance of new/existing products and services to ensure designs are line with segment strategy and objectives.
• Define and implement promotions as required by Market Segments as well as organize road shows on new data products and services across the regions.
• Authorize outbound campaigns and conduct/monitor customer surveys and produce value-adding reports for informed decision-making on MTNs new and existing products in the Consumer portfolio on an ongoing basis.
• Keep abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken.
• Ensure adherence to defined policies, procedures and quality standards as agreed within the department.
• Provide information packs and FAQs to guide the deployment and use of new products and services.
• Initiate communication on developed CRM strategy as well as liaise with technical teams on customer care and billing applications.
• Ensure sign off of product specifications and UAT reports.
• Drive and participate actively in FUTs and provide resources for UAT and FUTs.
• Liaise with technical teams on customer care and billing applications
• Monitor suppliers’ compliance with SLAs and business rules.
• Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s data customers.
• Liaise proactively with, VAS Planning, service creation, CR and systems operations specialist from IS and NWG planning teams to ensure deep understanding of the configuration possibilities for features on the data platforms that can be quickly deployed to meet customer needs
• Assist in maintaining relationships/market needs with internal stakeholders, external partners, suppliers and other relevant vendors at MTN/vendor premises towards startup and closure of key projects.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Carry out road shows on new Postpaid products and Services for consumer markets, across the regions.
• Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s postpaid customers.
• Liaise proactively with, VAS Planning, service creation, CR and systems operations specialist from IS and NWG planning teams to ensure deep understanding of the configuration possibilities for features on the postpaid platforms that can be quickly deployed to meet customer needs.
• Carry out road shows on new Prepaid products and Services for consumer markets, across the regions.
• Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s prepaid customers.
• Liaise proactively with service creation and systems operations specialist from IS and NWG planning teams to ensure deep understanding of the configuration possibilities for features on the prepaid platforms that can be quickly deployed to meet customer needs.
• Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s data customers.
• Liaise proactively with, VAS Planning, service creation, CR and systems operations specialist from IS and NWG planning teams to ensure deep understanding of the configuration possibilities for features on the data platforms that can be quickly deployed to meet customer needs.
• Carry out road shows on new Data products and Services across the regions.
• Monitor existing products in the Content portfolio on an ongoing basis.

Job Condition

• Normal MTN working conditions
• Long working hours
• Open plan Office environment.

Requirements, Experience & Training
Education:

• First degree in any related discipline
• Fluent in English

Experience:

• 3 - 7years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Marketing Communications
• Product Development
• Demonstrated experience in primary and/or secondary research
• Project Management experience.

Training:

• Product development in the telecoms market.
• Best practices in product development.
• Project Management
• Change Management.

Minimum qualification

• BA, BEd, BSc or HND.