IT / Admin Support at Data2Bots

Job Summary

• We are seeking a proactive and tech-savvy IT/Admin Support Officer to ensure smooth IT operations and office administration at Data2Bots, a fast-growing IT and digital transformation company. This hybrid role is ideal for candidates who enjoy troubleshooting IT issues, maintaining systems, and supporting day-to-day office operations to keep teams productive.
• The ideal candidate may currently be working in IT support, systems administration, or office administration and is comfortable balancing technical and administrative responsibilities.

Requirements

• 2+ years’ experience in IT support, systems administration, or office/admin support roles.
• Strong troubleshooting skills for hardware, software, and network issues.
• Tech-savvy and familiar with productivity and collaboration tools (Google Workspace, Slack, Zoom, HRIS systems).
• Excellent organizational, problem-solving, and communication skills.
• Ability to handle multiple tasks, prioritize, and work in a fast-paced environment.
• Strong interpersonal skills and a collaborative mindset.

Responsibilities

• Provide first-line IT support to staff, troubleshooting hardware, software, and network issues.
• Maintain and manage internal systems, including Google Workspace, HRIS, productivity tools, and collaboration platforms.
• Assist with onboarding, setup, and training of new employees on IT systems and office procedures.
• Monitor and ensure IT equipment, software, and office resources are operational and well-maintained.
• Support office administration, documentation, and internal processes.
• Collaborate with HR, Operations, and other teams to ensure smooth day-to-day operations.
• Maintain accurate records of IT assets, licenses, and administrative documentation.
• Provide recommendations for process improvements, IT upgrades, and system enhancements.
• Serve as a point of contact for internal IT and office support requests.