Customer Care Representative at Fastizers Food and Confectionery Limited

Code:CSR
Location: Lagos

Job Description

• Maintain the database of customers.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution
• Manage large amounts of incoming calls
• Generate sales leads and do prompt follow up
• Identify and assess customers’ needs to achieve satisfaction
• Resolve customer complaints via phone, email, mail or social media
• Build sustainable relationships of trust through open and interactive communication
• Feedback to the management on customer’s complaint.

Requirements

• Must possess SSCE/OND
• Product Knowledge, Problem Solving, Market Knowledge and Documentation Skills
• Ability to resolve conflict
• Should be able to speak English fluently and a bit of hausa and igbo
• Minimum of 1 year relevant work experience.
• Determination and the drive to work attend to people’s request
• Good attention to details and must be timely.