Front Desk Officer at AT&A Investment Limited

Details:

Roles

A front office executive is responsible for:

Attending to all the incoming calls, responding to them and transferring the call to the appropriate department.

Scheduling appointments

• Attending to visitors or customers who are physically present at office with professionalism. Registering their names and contact details and maintaining a database.
• The maintenance of important documents, files and attendance records, etc in an organized manner.
• Monitoring office supplies and placing orders when necessary
• Providing information about the services and products of the organization.
• Taking up other duties as assigned (travel arrangements, schedules etc.).
• Keeping the front desk tidy and presentable at all times with all necessary material (pens, forms, paper etc.)
• Handling correspondence and distributing them.
• Attending to customers on our online platforms
• Providing assistance to other business units when required

KNOWLEDGE, EXPERIENCE, SKILLS AND ABILITIES

• The knowledge, experience and skills required for satisfactory job performance.
• Knowledge
• The Front Desk Executive must have proficient knowledge in the following areas:
• The real estate, asset management and retail / ecommerce business;
• Product offerings and internal workings of the Group
• Experience in using a wide range of relevant IT packages;
• Customer service;
• Proficiency in MS Office.

Experience Requirements

The Front Desk Executive will be a seasoned individual with a minimum of 1 – 2 years experience in the field. He/she should have proven experience in customer service, programs and processes.

Educational Requirements

The Front Desk Executive must possess a Bachelor’s Degree from an accredited institution with nothing less than a second class lower degree.

Skills

The Front Desk Executive must demonstrate the following skills:

• Familiarity with office machines (e.g. printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Maintains professional appearance and demeanor at all times

Key Competencies

• Neat and professional appearance
• Ability to stay calm under pressure
• Organized and detail oriented
• Strong inter-personal skills
• Time management skills
•  Effective written and verbal communication skills
• Computer Literacy