Customer Care / Social Media / Project Marketing Executive at Mc Timothy Associates

Job Description

• Maintain of all sales records
• Develop and maintain hard and soft copy customer database
• Create and maintain a customer feedback system to monitor all complaints and ensure resolution
• Research new business opportunities and identify new project opportunities
• Relate with marketing team on sales leads/customer request

Person Specification

• Minimum academic qualification of HND in related field
• Cognate work experience as a Customer care Representative
• Strong phone contact handling skills and active listening
• Ability to deliver creative content (text, image and video)
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.