Front Desk Officer at Whispering Palms Resort

Description:

• To greet customer and identify his specific reservation.
• To register the guests, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, charge details, nationality, passport number, e.t.c
• To allocate rooms according to reservation list, ensuring that this is what the guest has booked, both in items of the rooms itself and the rate to be paid.
• To liaise or alert housekeepers so that the guest’s language is taken to his room and the key is issued.
• To update occupancy list.
• To ensure that all departments, particularly restaurants, are notified of the tariff entitlements.
• To complete office ledger book

All employees are expected to go about their duties in all environmentally responsible manners.