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  • Posted: Jan 24, 2020
    Deadline: Not specified
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  • First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...
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    Team Lead, Channels Infrastructure

    Ref No: 20000026
    Location: Lagos
    Job: FBN GEN. Job Family
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From: Manager
    Grade Range - To: Principal Manager

    Job Objective(s)

    • Planning and directing the channels infrastructure support activities, as well as managing the staff involved in channels infrastructure operations
    • Lead development, maintenance and operation of the channels  infrastructure, applications and processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

    Duties & Responsibilities

    • Lead proactive monitoring, operation and maintenance of channels applications and infrastructure (ATM, POS, FEP, etc.) in order to maintain and support operations  and ensure compliance to relevant standards:
      • Provide technical direction in the area of requirement definition, planning, coordination and implementation of channels applications and infrastructure
    • Work with Enterprise Architects to manage the track of information on all channels assets:
    • Manage configurations, problems, incidents, IT service continuity and supply:
      • Lead effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services
    • Lead effort to develop and configure channels infrastructure from conceptualization through stabilization
    • Manage effort to test, debug, document and analyze performance of channels applications and infrastructure components
    • Lead channels infrastructure implementation by analyzing the current system environment and infrastructure and developing implementation and verification procedures to ensure successful installation of systems (hardware/software)
    • Lead effort to provide support to all environments (production, test, QA, development, etc.)
    • Supervise the planning and monitoring of event, fault and performance management
    • Perform routine evaluations of resource requirements necessary to maintain and/or expand service levels
    • Fulfil service requests and perform routine maintenance and support activities
    • Provide leadership and technical guidance to reports
    • Prepare plans for development and installation of channels infrastructure according to current and future requirements
    • Coordinate with IT and the business teams to develop capacity management plans to ensure optimal network operations
    • Work with IT Risk Management to determine and implement  DR requirements based on business needs
    • Work with IT Risk Management to ensure the disaster recovery plan is kept current and  operable in case of disaster

    Job Requirements
    Education:

    • Minimum of a first degree or its equivalent in a IT related discipline
    • Masters or a recognized professional certification will be an added advantage

    Experience:

    • 7+ years of experience in channels system support/ administration
    • 4+ years of management experience

    go to method of application »

    Team Lead, Operations & Maintenance

    Ref No: 20000025
    Location: Lagos
    Job: FBN GEN. Job Family
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From: Manager
    Grade Range - To: Principal Manager

    Job Objective(s)

    • Planning and directing the application support activities, as well as managing the application support staff
    •  Lead maintenance and operational support of the applications and  processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

    Duties & Responsibilities

    • Lead proactive monitoring, operation and maintenance of applications in order to support operations  and ensure compliance to relevant standards:
      • Provide technical direction in the area of requirement definition, planning, coordination and implementation of applications
    • Ensure prompt and effective delivery of applications to users
    • Work with Enterprise Architects to manage the track of information on all applications:
      • Manage configurations, problems, incidents, IT service continuity and supply
    • Contribute to effort to evaluate, recommend, integrate and coordinate enhancements to applications
    • Review system configurations and ensure that the needed configuration elements are made available on site for installation
    • Lead effort to provide support to all applications in production environment
    • Supervise the planning and monitoring of event, fault and performance management
    • Perform routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
    • Ensure all application issues are resolved and documented
    • Fulfil service requests and perform routine maintenance and support activities
    • Provide leadership and technical guidance to reports

    Job Requirements
    Education:

    • Minimum of a first degree or its equivalent in an IT related discipline
    • Masters or a recognized professional certification will be an added advantage

    Experience:

    • 7+ years of experience in systems support/ administration
    • 4+ years of management experience

    go to method of application »

    Unit Head, IT Finance and Vendor Management

    Ref No: 20000027
    Location: Lagos
    Job: FBN GEN. Job Family
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From: Manager
    Grade Range - To: Principal Manager

    Job Objective(s)

    • Oversee and manage financial accounting, billing, reporting, transaction processing and control activities across IT finances
    • Manage relationship with existing suppliers on a day to day basis including contract changes, issue and/or dispute resolution and contract termination

    Duties & Responsibilities

    • Review figures, documents, and journal entry postings for correct entry, mathematical accuracy, and proper account coding for the general ledgers:
      • Reconcile or direct the reconciliation of various accounts receivable and other balance sheet accounts
    • Prepare, coordinate, and communicate monthly financial calendar close
    • Liaison with other functions regarding cost analysis and chargeback:
      • Monitor IT budget and work with IT unit heads to track IT spending
    • Report IT financial performance, analyze variance (budgeted costs versus actual costs) and support budget decision making
    • Facilitate the selection of appropriate sourcing options to ensure delivery of quality solutions at a competitive price
    • Manage and negotiate the issue and renewal of all technology related contracts
    • Ensure coordination between Architecture & Planning, Service Development and Service Management in terms of supplier relationships to deliver cost reduction and maximum value from key third party contracts
    • Work closely with the Procurement unit in General Services to ensure best possible contractual terms and to develop and maintain a quality-driven preferred supplier list
    • Establish and manage the operational relationship with suppliers
    • Coordinate supplier selection, setting selection criteria and potential suppliers evaluation
    • Provide support for the negotiation of new or renewed contracts as appropriate
    • Manage and negotiate the issue and renewal of all technology contracts
    • Work with business users(Service owners) to define Service Level Agreements in contracts
    • Ensure services and invoices are consistent with the terms of the contract
    • Review  supplier performance against defined SLAs and OLAs
    • Raise service improvements when needed, manage issue and resolve disputes
    • Oversee the management of the relationship with suppliers to ensure the provision of specific resource / technical skills required to fix complex or severe incidents / problems
    • Manage supplier relationship during exit. Ensure fulfilment of supplier’s responsibilities during exit period
    • Provide leadership and technical guidance to reports
    • Serve as a member of the IT Services and Supplier Relationship Committee

    Job Requirements
    Education:

    • Minimum of a first degree or its equivalent in a business /IT related discipline
    • Masters, MBA or a recognized professional certification will be an added advantage

    Experience:

    • 6+ years of financial management, accounting and/ or treasury experience
    • 4+ years of experience in supplier relationship management
    • 2+ years of management experience

    go to method of application »

    Team Lead, End User Support

    Ref No: 20000024
    Location: Lagos
    Job: FBN GEN. Job Family
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From: Manager
    Grade Range - To: Principal Manager

    Job Objective(s)

    • Coordinate the provision of adequate first level support to users of computers, peripherals, networks and office automation systems.
    • Manage the Service desk team and drive performance against agreed Service Level Agreements (SLA’s)

    Duties & Responsibilities

    • Oversee daily service desk operations such as  logging and capturing of user’s requests and providing first-level incident and problem-solving support:
      • Manage the escalation of issues for resolution at appropriate levels
    • Establish a system to collect, categorize, and track questions and problems
    • Monitor and track incidents reported to the service desk to the point of resolution:
      • Coordinates the Operations of ATM and POS
    • Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
    • Liaise with the user support teams, and second line support teams to ensure an efficient, seamless and cost effective approach to support
    • Identify, propose and participate in the implementation of new services based on  trends, internal demand (e.g. business plans) and external demand (e.g. regulatory requirements)
    • Assist with the development and maintenance of the IT service catalogue
    • Assist effort to define service levels for each of the services in the IT service catalogue (SLAs, OLAs, etc.)
    • Enforce IT service desk policies and procedures are enforced and adhered to
    • Manage the Incident / problem database
    • Continuously monitor and report service levels to ensure responsiveness of IT to business
    • Oversee daily service desk operations such as  logging and capturing of user’s requests and providing first level incident and problem solving support
    • Monitor help desk reports and statistics to identify trends
    • Provide daily and weekly service desk reports highlighting issues and risks
    • Serve as a member of the IT Services  and Supplier Relationship Committee
    • Monitor help desk reports and statistics to identify trends

    Job Requirements
    Education:

    • Minimum of a first degree or its equivalent in a business /IT related discipline
    • Masters, MBA or a recognized professional certification will be an added advantage

    Experience:

    • 7+ years of experience  in an IT services/ operations function
    • 4+ years of management experience

    go to method of application »

    Unit Head, IT Risk Management

    Ref No: 20000028
    Location: Lagos
    Job: FBN GEN. Job Family
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From: Manager
    Grade Range - To: Principal Manager

    Job Objective(s)

    • To define coordinated activities to direct and control an organization with regards to risk. Risk management typically includes risk assessment, risk treatment, risk acceptance and risk communication
    • To identify non-conformance and assure remediation, mitigation and/or positive acceptance of risk
    • To manage all risks associated with the use, ownership, operation, involvement, influence and adoption of IT within FirstBank.
    • To define a process to counteract interruptions to business activities and to protect critical business processes from the effects of major failures of information systems or disasters and to ensure their timely resumption

    Duties & Responsibilities

    • Define a formal set of processes by which the organization identifies, measures, controls, and reports on relevant risks and reports
    • Maintain the IT Disaster Recovery Plan including annual reviews
    • Oversee the regular testing of the plan and update for major changes in hardware, applications, business and regulatory requirements accordingly:
      • Effectively communicate the nature and criticality of risks to the highest levels of the business
    • Schedule audits and update and monitor the audit programme report. Review the audit responses and issue the assurance programme reports
    • Respond to Audit. Establish the audit response team. Host the audit and respond to the outcomes:
      • Establish Assurance Management standards to cover client/external requirements (e.g. BASEL2, Sarbanes-Oxley, etc.)
      • Coordinate the development and ongoing maintenance of other IT policies and procedures.
      • Ensure that all IT policies and procedures are compliant with regulatory requirements
    • Ensure that relevant process owners are assigned and are responsible for creation, maintenance and testing of their BC & DR plans and that a central plan exists within the organization to coordinate these efforts:
      • Communicate audit and review results to appropriate parties; ensure that issues are addressed and corrective actions are implemented.
      • Managing resources (people, hardware & software) to ensure that redundancy is available as necessary
      • Identify, analyze, and evaluate business continuity risks to help prioritize and guide appropriate mitigation efforts
      • Ensure that alternative resources are available to ensure ongoing operations for the organization in case of a business continuity incident/disaster incident

    Job Requirements
    Education:

    • Minimum of a first degree or its equivalent in a business /IT related discipline
    • Masters, MBA or a recognized professional certification will be an added advantage

    Experience:

    • 8+ years of experience in technology/ information security management
    • 8+ years of management experience with 3+ years spent in senior management role

    go to method of application »

    Senior Analyst, Third Party Application Support

    Ref No: 20000022
    Location: Lagos
    Job: FBN GEN. Job Family
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From : Banking Officer  Grade Range - To : Assistant Manager

    Job Objective(s)

    • Provide operational support for all Third Party applications within the Enterprise following IT global best practice and in line with FirstBank Information Security standards.

    Duties & Responsibilities

    • Conduct proactive monitoring, operation and maintenance of Third party applications (Bespoke, Treasury Enterprise Business Suites, CRM etc for optimal performance and ensure compliance to relevant standards
    • Provide technical direction in requirement definition, planning, coordination and implementation of Third party applications
    • Ensure prompt and effective delivery of applications to users
    • Management the availability and optimal Performance of application configurations, problem and incident management to ensure IT service continuity and support
    • Collaborate with IT Application Solution developers and other stakeholders to ensure new applications meet the bank’s operational standard.
    • Participate in the User Acceptance Test to ensure changes to production Third party applications meets operational standard
    • Collaborate with Information Security Operations Department to ensure that all the identified bank’s Third party vulnerabilities are remediated appropriately
    • Ensure that SLA with vendors are monitored and deliver the expected values to the bank
    • Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
    • Ensure all application issues are resolved and root cause(s) are documented
    • Fulfil service requests and perform routine maintenance and support activities
    • Provide leadership and technical guidance to management reports
    • Monitor and ensure proper tracking of expiration of application certificates as it relates to third party applications
    • Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to third party applications
    • Ensure closure of all internal and external audit exceptions as it relates to all third-party applications

    Job Requirements
    Education:

    • Minimum of a first degree or its equivalent in any numerical discipline(Computer Science, Engineering, Mathematics, Statistics etc..)
    • Masters or a recognized professional certification will be an added advantage

    Experience:

    • 5+ years of experience in systems support/ administration

    go to method of application »

    Senior Analyst, Channels Infrastructure

    Ref No: 2000001Z
    Location: Lagos
    Job: FBN GEN. Job Family
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From: Manager Grade Range - To: Principal Manager

    Job Objective(s)

    • Provide technical expertise in the areas of channels applications and infrastructure operations
    • Assist with development, maintenance and operation of the channels  infrastructure, applications and processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

    Duties & Responsibilities

    • Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (ATM, POS, FEP, etc.) in order to maintain and support operations  and ensure compliance to relevant standards:
      • Provide technical direction in the area of requirement definition, planning, coordination and implementation of channels applications and infrastructure
    • Perform configurations, problems, incidents, IT service continuity and supply
    • Assist effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services:
      • Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
    • Test, debug, document and analyze performance of channels applications and infrastructure components
    • Assist with channels infrastructure implementation
    • Provide support to all environments (production, test, QA, development, etc.)
    • Conduct planning and monitoring of event, fault and performance management
    • Fulfil service requests and perform routine maintenance and support activities
    • Provide leadership and technical guidance to reports

    Qualifications
    Education:

    • Minimum of a first degree or its equivalent in a IT related discipline
    • Masters or a recognized professional certification will be an added advantage

    Experience:

    • 3+ years of experience in channels system support/ administration

    go to method of application »

    Senior Analyst, IT Risk Management

    Job ID: 20000021
    Location: Lagos
    Job Type: Full-time
    Schedule: Regular
    Shift: Standard
    Job: FBN GEN. Job Family
    Organization: Technology And Services
    Grade Range - From: BANKING OFFICER  Grade Range - To : ASSISTANT MANAGER

    Job Objective(s)

    • Assist to identify non-conformance and assure remediation, mitigation and/or positive acceptance of risk
    • Assist in managing all risks associated with the use, ownership, operation, involvement, influence and adoption of IT within FirstBank.

    Duties & Responsibilities

    • Define a formal set of processes by which the organization identifies, measures, controls, and reports on relevant risks and reports
    • Maintain the IT Disaster Recovery Plan including annual reviews
    • Oversee the regular testing of the plan and update for major changes in hardware, applications, business and regulatory requirements accordingly.
    • Work with team lead to effectively communicate the nature and criticality of risks to the highest levels of the business
    • Work with team to schedule audits and update and monitor the audit programme report. Review the audit responses and issue the assurance programme reports
    • Respond to Audit. Establish the audit response team. Host the audit and respond to the outcomes
    • Establish Assurance Management standards to cover client/external requirements
    • Ensure that all IT policies and procedures are compliant with regulatory requirements
    • Serve as liaison to auditors, consultants, and the bank Compliance Committee regarding documentation and review of information compliance.
    • Ensure that relevant process owners are assigned and are responsible for creation, maintenance and testing of their BC & DR plans and that a central plan exists within the organization to coordinate these efforts
    • Manage resources (people, hardware & software) to ensure that redundancy is available as necessary
    • Identify, analyze, and evaluate business continuity risks to help prioritize and guide appropriate mitigation efforts
    • Participate in IT projects and initiatives to bring pro-active risk management focus into solutions

    Job Requirements
    Education:

    • Minimum of a first Degree or its equivalent in a Business / IT related discipline
    • Masters, MBA or a recognized professional certification will be an added advantage

    Experience:

    • 5+ years of experience in technology/ information security management
    • 1+ years of management experience

    go to method of application »

    Senior Analyst, IT Finance and Vendor Management

    Ref No: 20000020
    Location: Lagos
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From : Banking Officer to Assistant Manager

    Job Objective (s)

    • Contribute to managing financial accounting, billing, reporting, transaction processing and control activities across IT finances
    • Contribute to managing relationship with existing suppliers on a day to day basis including contract changes, issue and/or dispute resolution and contract termination

    Duties & Responsibilities

    • Assist with reconciling various accounts receivable and other balance sheet accounts
    • Review IT Vendor Contracts to ensure they conform to IT processes and procedures
    • Contribute to preparing, coordinating, and communicating monthly financial calendar close
    • Assist with monitoring IT budget and liaise with IT unit heads to document and track IT spending
    • Assist with facilitating the selection of appropriate sourcing options to ensure delivery of quality solutions at a competitive price
    • Maintain a preferred supplier list
    • Contribute to reporting IT financial performance, analyzing variance (budgeted costs versus actual costs) and support budget decision making
    • Assist with managing the operational relationship with suppliers
    • Participate in supplier selection, assist in setting selection criteria and potential suppliers evaluation
    • Assist with reviewing  supplier performance against defined SLAs and OLAs
    • Raise service improvements when needed, manage issue and resolve disputes
    • Assist with managing relationship with suppliers to ensure the provision of specific resource / technical skills required to fix complex or severe incidents / problems
    • Ensure fulfilment of supplier’s responsibilities during exit period.

    Job Requirements
    Education:

    • Minimum of a first degree or its equivalent in a Business / IT related discipline
    • Masters, MBA or a recognized professional certification will be an added advantage

    Experience:

    • 2+ years of financial management, accounting and/ or treasury experience
    • 1+ years of experience in supplier relationship management.

    go to method of application »

    Unit Head, Communication, User Education and Adoption | IT care

    Ref No: 20000023
    Location: Lagos
    Job: FBN GEN. Job Family
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From: Manager Grade Range - To: Principal Manager

    Job Objective (s)

    • Coordinate activities related to user adoption and training. Work with customers during the roll-out phase to communicate and educate end users on how to make use of IT services
    • Coordinate the development and measurement of business engagement mechanisms

    Duties & Responsibilities

    • Develop and maintain IT communications plan:
      • Communicate the IT vision and mission to the business
    • Oversee organizational response to inquiries about IT
    • Manage development of customer engagement and feedback mechanisms:
      • Manage the administration of customer satisfaction surveys on the services offered by IT and identify actions necessary to improve the results of these surveys
    • Ensure timely delivery of IT publications, announcements, campaigns etc.
    • Work with the stakeholders to define the goals and objectives of programs (e.g. usage, ROI, satisfaction with the roll-out and training)
    • Facilitate user trainings during roll-out of new or modified services and applications
    • Continuously monitor and report service levels to ensure responsiveness of IT to business
    • Oversee IT Care activities and IT Service Monitoring
    • Lead assessment of user needs to devise the most effective, efficient, and appropriate training models and materials
    • Ensure adequate knowledge transfer to end-users with respect to the impact and operational requirements of services delivered
    • Initiate proactive customer engagement to promote/ expand awareness and usage of IT services
    • Ensure adequate knowledge transfer to end-users with respect to the impact and operational requirements of services delivered:
      • Lead the development of instructional materials for user training courses

    Qualifications
    Education:

    • Minimum of a first degree or its equivalent in a Business / IT related discipline
    • Masters, MBA or a recognized professional certification will be an added advantage.

    Experience:

    • 7+ years of experience in an IT services/ operations function
    • 2+ years of management experience.

    Method of Application

  • Send your application

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