Team Lead, Channels Infrastructure at First Bank

Job Objective(s)

• Planning and directing the channels infrastructure support activities, as well as managing the staff involved in channels infrastructure operations
• Lead development, maintenance and operation of the channels  infrastructure, applications and processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

Duties & Responsibilities

• Lead proactive monitoring, operation and maintenance of channels applications and infrastructure (ATM, POS, FEP, etc.) in order to maintain and support operations  and ensure compliance to relevant standards:
  • Provide technical direction in the area of requirement definition, planning, coordination and implementation of channels applications and infrastructure
• Work with Enterprise Architects to manage the track of information on all channels assets:
• Manage configurations, problems, incidents, IT service continuity and supply:
  • Lead effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services
• Lead effort to develop and configure channels infrastructure from conceptualization through stabilization
• Manage effort to test, debug, document and analyze performance of channels applications and infrastructure components
• Lead channels infrastructure implementation by analyzing the current system environment and infrastructure and developing implementation and verification procedures to ensure successful installation of systems (hardware/software)
• Lead effort to provide support to all environments (production, test, QA, development, etc.)
• Supervise the planning and monitoring of event, fault and performance management
• Perform routine evaluations of resource requirements necessary to maintain and/or expand service levels
• Fulfil service requests and perform routine maintenance and support activities
• Provide leadership and technical guidance to reports
• Prepare plans for development and installation of channels infrastructure according to current and future requirements
• Coordinate with IT and the business teams to develop capacity management plans to ensure optimal network operations
• Work with IT Risk Management to determine and implement  DR requirements based on business needs
• Work with IT Risk Management to ensure the disaster recovery plan is kept current and  operable in case of disaster

Job Requirements
Education:

• Minimum of a first degree or its equivalent in a IT related discipline
• Masters or a recognized professional certification will be an added advantage

Experience:

• 7+ years of experience in channels system support/ administration
• 4+ years of management experience