Senior Analyst, Third Party Application Support at First Bank

Job Objective(s)

• Provide operational support for all Third Party applications within the Enterprise following IT global best practice and in line with FirstBank Information Security standards.

Duties & Responsibilities

• Conduct proactive monitoring, operation and maintenance of Third party applications (Bespoke, Treasury Enterprise Business Suites, CRM etc for optimal performance and ensure compliance to relevant standards
• Provide technical direction in requirement definition, planning, coordination and implementation of Third party applications
• Ensure prompt and effective delivery of applications to users
• Management the availability and optimal Performance of application configurations, problem and incident management to ensure IT service continuity and support
• Collaborate with IT Application Solution developers and other stakeholders to ensure new applications meet the bank’s operational standard.
• Participate in the User Acceptance Test to ensure changes to production Third party applications meets operational standard
• Collaborate with Information Security Operations Department to ensure that all the identified bank’s Third party vulnerabilities are remediated appropriately
• Ensure that SLA with vendors are monitored and deliver the expected values to the bank
• Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
• Ensure all application issues are resolved and root cause(s) are documented
• Fulfil service requests and perform routine maintenance and support activities
• Provide leadership and technical guidance to management reports
• Monitor and ensure proper tracking of expiration of application certificates as it relates to third party applications
• Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to third party applications
• Ensure closure of all internal and external audit exceptions as it relates to all third-party applications

Job Requirements
Education:

• Minimum of a first degree or its equivalent in any numerical discipline(Computer Science, Engineering, Mathematics, Statistics etc..)
• Masters or a recognized professional certification will be an added advantage

Experience:

• 5+ years of experience in systems support/ administration