Team Lead, Operations & Maintenance at First Bank

Job Objective(s)

• Planning and directing the application support activities, as well as managing the application support staff
•  Lead maintenance and operational support of the applications and  processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

Duties & Responsibilities

• Lead proactive monitoring, operation and maintenance of applications in order to support operations  and ensure compliance to relevant standards:
  • Provide technical direction in the area of requirement definition, planning, coordination and implementation of applications
• Ensure prompt and effective delivery of applications to users
• Work with Enterprise Architects to manage the track of information on all applications:
  • Manage configurations, problems, incidents, IT service continuity and supply
• Contribute to effort to evaluate, recommend, integrate and coordinate enhancements to applications
• Review system configurations and ensure that the needed configuration elements are made available on site for installation
• Lead effort to provide support to all applications in production environment
• Supervise the planning and monitoring of event, fault and performance management
• Perform routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
• Ensure all application issues are resolved and documented
• Fulfil service requests and perform routine maintenance and support activities
• Provide leadership and technical guidance to reports

Job Requirements
Education:

• Minimum of a first degree or its equivalent in an IT related discipline
• Masters or a recognized professional certification will be an added advantage

Experience:

• 7+ years of experience in systems support/ administration
• 4+ years of management experience