Senior Analyst, Channels Infrastructure at First Bank

Job Objective(s)

• Provide technical expertise in the areas of channels applications and infrastructure operations
• Assist with development, maintenance and operation of the channels  infrastructure, applications and processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

Duties & Responsibilities

• Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (ATM, POS, FEP, etc.) in order to maintain and support operations  and ensure compliance to relevant standards:
  • Provide technical direction in the area of requirement definition, planning, coordination and implementation of channels applications and infrastructure
• Perform configurations, problems, incidents, IT service continuity and supply
• Assist effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services:
  • Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
• Test, debug, document and analyze performance of channels applications and infrastructure components
• Assist with channels infrastructure implementation
• Provide support to all environments (production, test, QA, development, etc.)
• Conduct planning and monitoring of event, fault and performance management
• Fulfil service requests and perform routine maintenance and support activities
• Provide leadership and technical guidance to reports

Qualifications
Education:

• Minimum of a first degree or its equivalent in a IT related discipline
• Masters or a recognized professional certification will be an added advantage

Experience:

• 3+ years of experience in channels system support/ administration