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  • Posted: Jan 23, 2020
    Deadline: Not specified
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  • First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...
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    Senior Analyst, Database Administration (Finacle Nigeria & Subsidiaries)

    Ref No: 2000001T
    Location: Lagos
    Job: FBN GEN. Job Family
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From: Senior Banking Officer; Grade Range - To: Deputy Manager

    Job Objective(s)

    • The objective of this role to esure the confidentiality, integrity and availability of  Channels and Payments Databases (Nigeria and Subsidiaries)

    Duties & Responsibilities

    • Secures database by developing policies, procedures, and controls.
    • Ensuring all the data complies with legal regulations
    • Maintains database results by setting and enforcing standards and controls.
    • Prepares for database expansion by studying plans and requirements; advising senior technical management; coordinating design and programming.
    • Keeps senior technical management informed by preparing reports on system performance and problems.
    • Install and configure relevant network components to ensure database access as well as database consistency and integrity
    • Install and configure oracle and SQL databases
    • Use database management system software and tools to investigate problems and collect performance statistics and create reports.
    • Carries out routine configuration/installation and reconfiguration of database and related products.
    • Respond to and resolve basic database issues Oracle and SQL
    • Perform routine performance tuning on the bank’s databases while ensuring high levels of data availability, integrity and confidentiality
    • Monitor database growth on a weekly basis to generate Utilization Statistics for Capacity Planning Management
    • Administration of the bank’s Enterprise backup and Recovery system while ensuring that adequate backup of data is taken and readily available for recovery and restoration
    • Ensure all Changes to the Configuration of the databases followed strictly the bank’s change management process
    • Ensure proper documentation of all databases infrastructure processes/procedures in the Departmental Standard of Operation Document.

    Job Requirements
    Education:

    • Minimum Education: First Degree in numerate discipline; Higher Degrees / Professional Certifications (an added advantage)

    Experience:

    • Minimum experience: 8+ years relevant experience in database administration and management with at least 2 years in leadership position.

    go to method of application »

    Desk Head, Database Management

    Ref No: 2000001O
    Location: Lagos
    Job: FBN Gen. Job Family
    Organization: Technology And Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From : Deputy Manager  Grade Range - To : Manager

    Job Objective(s)

    • The objective of this role to esure the confidentiality, integrity and availability of Third Party Application and EBS Databases (Nigeria and Subsidiaries )

    Duties & Responsibilities

    • Secures database by developing policies, procedures, and controls.
    • Ensuring all the data complies with legal regulations
    • Maintains database results by setting and enforcing standards and controls.
    • Prepares for database expansion by studying plans and requirements; advising senior technical management; coordinating design and programming.
    • Keeps senior technical management informed by preparing reports on system performance and problems.
    • Install and configure relevant network components to ensure database access as well as database consistency and integrity
    • Install and configure oracle and SQL databases
    • Use database management system software and tools to investigate problems and collect performance statistics and create reports.
    • Carries out routine configuration/installation and reconfiguration of database and related products.
    • Respond to and resolve basic database issues Oracle and SQL
    • Perform routine performance tuning on the bank’s databases while ensuring high levels of data availability, integrity and confidentiality
    • Monitor database growth on a weekly basis to generate Utilization Statistics for Capacity Planning Management
    • Administration of the bank’s Enterprise backup and Recovery system while ensuring that adequate backup of data is taken and readily available for recovery and restoration
    • Ensure all Changes to the Configuration of the databases followed strictly the bank’s change management process
    • Ensure proper documentation of all databases infrastructure processes/procedures in the Departmental Standard of Operation Document.

    Job Requirements
    Education:

    • Minimum Education: First Degree in numerate discipline; Higher Degrees/Professional Certifications (an added advantage)

    Experience:

    • Minimum experience: 8+ years relevant experience in database administration and management with at least 2 years in leadership position

    go to method of application »

    Database Administrator (Third Party & EBS)

    Ref No: 2000001M
    Location: Lagos
    Job: FBN GEN. Job Family
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time

    Job Objective(s)

    • Managing and monitoring of Third party and EBS  databases (Nigeria & Subsidiaries) and ensures 99.9% availability

    Duties & Responsibilities

    • Install and configure relevant network components to ensure database access as well as database consistency and integrity
    • Install and configure oracle and SQL databases
    • Use database management system software and tools to investigate problems and collect performance statistics and create reports.
    • Carries out routine configuration/installation and reconfiguration of database and related products.
    • Respond to and resolve basic database issues Oracle and SQL
    • Provides 24/7 Database Management Support on a Shift Basis
    • Monitor database growth on a weekly basis to generate Utilization Statistics for Capacity Planning Management
    • Administration of the bank’s Enterprise Backup and Recovery System while ensuring that adequate backup of data is taken and readily available for recovery and restoration
    • Keep accurate inventory of all databases
    • Ensure proper documentation of database infrastructure processes and procedures in the Departmental Standard of Operation Document (SOP).
    • Ensure all Changes to the Configuration of databases follow strictly the bank’s change management process
    • Prepare daily performance reports for databases
    • Perform other duties as may be assigned by Team Lead and Head, Datacenter Services

    Job Requirements
    Education:

    • Minimum Education: First Degree in Numerate course (Math, Engineering, Chemistry, Physics, Computer Science); Higher Degrees/Professional Certifications (an added advantage)

    Experience:

    • Minimum experience: 2 years relevant experience in the banking industry with at least 1 year in Datacenter Services.

    go to method of application »

    Database Administrator (Finacle Databases Nigeria & Subsidiaries)

    Ref No: 2000001L
    Location: Lagos
    Job: FBN Gen. Job Family
    Organization: Technology And Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From : Executive Trainee  Grade Range - To : Banking Officer

    Job Objective(s)

    • Managing and monitoring of Finacle databases (Nigeria & Subsidiaries) and ensures 99.8% availability

    Duties & Responsibilities

    • Install and configure relevant network components to ensure database access as well as database consistency and integrity
    • Install and configure oracle and SQL databases
    • Use database management system software and tools to investigate problems and collect performance statistics and create reports.
    • Carries out routine configuration/installation and reconfiguration of database and related products.
    • Respond to and resolve basic database issues Oracle and SQL
    • Provides 24/7 Database Management Support on a Shift Basis
    • Monitor database growth on a weekly basis to generate Utilization Statistics for Capacity Planning Management
    • Administration of the bank’s Enterprise Backup and Recovery System while ensuring that adequate backup of data is taken and readily available for recovery and restoration
    • Keep accurate inventory of all databases
    • Ensure proper documentation of database infrastructure processes and procedures in the Departmental Standard of Operation Document (SOP).
    • Ensure all Changes to the Configuration of databases follow strictly the bank’s change management process
    • Prepare daily performance reports for databases
    • Perform other duties as may be assigned by Team Lead and Head, Datacenter Services

    Job Requirements
    Education:

    • Minimum Education:  First Degree in Numerate course (Math, Engineering, Chemistry, Physics, Computer Science); Higher Degrees/Professional Certifications (an added advantage)

    Experience:

    • Minimum experience - 2 years relevant experience in the banking industry with at least 1 year in Datacenter Services

    go to method of application »

    Database Administrator (Channels and Payments)

    Ref No: 2000001K
    Location: Lagos
    Job: FBN GEN. Job Family
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From: Executive Trainee  Grade Range - To: Banking Officer

    Job Objective(s)

    • Managing and monitoring of Channels and Payment databases (Nigeria & Subsidiaries) and ensures 99.9% availability 

    Duties & Responsibilities

    • Install and configure relevant network components to ensure database access as well as database consistency and integrity
    • Install and configure oracle and SQL databases
    • Use database management system software and tools to investigate problems and collect performance statistics and create reports.
    • Carries out routine configuration/installation and reconfiguration of database and related products.
    • Respond to and resolve basic database issues Oracle and SQL
    • Provides 24/7 Database Management Support on a Shift Basis
    • Monitor database growth on a weekly basis to generate Utilization Statistics for Capacity Planning Management
    • Administration of the bank’s Enterprise Backup and Recovery System while ensuring that adequate backup of data is taken and readily available for recovery and restoration
    • Keep accurate inventory of all databases
    • Ensure proper documentation of database infrastructure processes and procedures in the Departmental Standard of Operation Document (SOP).
    • Ensure all Changes to the Configuration of databases follow strictly the bank’s change management process
    • Prepare daily performance reports for databases
    • Perform other duties as may be assigned by Team Lead and Head, Datacenter Services

    Job Requirements
    Education:

    • Minimum Education: First Degree in Numerate course (Math, Engineering, Chemistry, Physics, Computer Science); Higher Degrees/Professional Certifications (an added advantage)

    Experience:

    • Minimum experience: 2 years relevant experience in the banking industry with at least 1 year in Datacenter Services.

    go to method of application »

    Desk Head, IT Risk Management

    Ref No: 2000001J
    Location: Lagos
    Job: FBN Gen. Job Family
    Organization: Technology And Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From : Assistant Manager  Grade Range - To : Manager

    Job Objective(s)

    • To identify non-conformance and assure remediation, mitigation and/or positive acceptance of risk
    • To manage all risks associated with the use, ownership, operation, involvement, influence and adoption of IT within FirstBank.
    • To define a process to counteract interruptions to business activities and to protect critical business processes from the effects of major failures of information systems or disasters and to ensure their timely resumption

    Duties & Responsibilities

    • Define a formal set of processes by which the organization identifies, measures, controls, and reports on relevant risks and reports
    • Maintain the IT Disaster Recovery Plan including annual reviews
    • Oversee the regular testing of the plan and update for major changes in hardware, applications, business and regulatory requirements accordingly.
    • Effectively communicate the nature and criticality of risks to the highest levels of the business
    • Schedule audits and update and monitor the audit programme report. Review the audit responses and issue the assurance programme reports
    • Respond to Audit. Establish the audit response team. Host the audit and respond to the outcomes
    • Establish Assurance Management standards to cover client/external requirements (e.g. BASEL2, Sarbanes-Oxley, etc.)
    • Coordinate the development and ongoing maintenance of other IT policies and procedures.
    • Ensure that all IT policies and procedures are compliant with regulatory requirements
    • Serve as liaison to auditors, consultants, and the bank Compliance Committee regarding documentation and review of information compliance.
    • Ensure that relevant process owners are assigned and are responsible for creation, maintenance and testing of their BC & DR plans and that a central plan exists within the organization to coordinate these efforts
    • Communicate audit and review results to appropriate parties; ensure that issues are addressed and corrective actions are implemented.
    • Manage resources (people, hardware & software) to ensure that redundancy is available as necessary
    • Identify, analyze, and evaluate business continuity risks to help prioritize and guide appropriate mitigation efforts
    • Ensure that alternative resources are available to ensure ongoing operations for the organization in case of a business continuity incident/disaster incident
    • Participate in IT projects and initiatives to bring pro-active risk management focus into solutions

    Job Requirements
    Education:

    • Minimum of a first degree or its equivalent in a Business / IT related discipline
    • Masters, MBA or a recognized professional certification will be an added advantage

    Experience:

    • 5+ years of experience in technology/ information security management
    • 1+ years of management experience

    go to method of application »

    Desk Head, IT Finance and Vendor Management

    Ref No: 2000001I
    Location: Lagos
    Job: FBN GEN. Job Family
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From: Assistant Manager  Grade Range - To: Manager

    Job Objective(s)

    • Managing financial accounting, billing, reporting, transaction processing and control activities across IT finances
    • Managing relationship with existing suppliers on a day to day basis including contract changes, issue and/or dispute resolution and contract termination

    Duties & Responsibilities

    • Reconcile various accounts receivable and other balance sheet accounts
    • Prepare, coordinate, and communicate monthly financial calendar of IT for compliance.
    • Monitor IT budget and liaise with IT unit heads to document and track IT spending
    • Report IT financial performance, analyzing variance (budgeted costs versus actual costs) and support budget decision making
    • Facilitate  the selection of appropriate sourcing options to ensure delivery of quality solutions at a competitive price
    • Work with other IT units in terms of supplier relationships to deliver cost reduction and maximum value from key third party contracts
    • Manage the operational relationship with suppliers
    • Participate in supplier selection, assist in setting selection criteria and potential suppliers evaluation
    • Review  supplier performance against defined SLAs and OLAs
    • Raise service improvements when needed, manage issue and resolve disputes relating to suppliers
    • Manage relationship with suppliers to ensure the provision of specific resource / technical skills required to fix complex or severe incidents / problems
    • Manage supplier relationship during exit. Ensure fulfillment of supplier’s responsibilities during exit period
    • Provide leadership and technical guidance to reports

    Job Requirements
    Education:

    • Minimum of a First Degree or its equivalent in a Business / IT related discipline
    • Master's, MBA or a recognized professional certification will be an added advantage

    Experience:

    • 3+ years of financial management, accounting and/ or treasury experience
    • 1+ years of experience in supplier relationship management.

    go to method of application »

    Desk Head, End User Support

    Ref No: 2000001H
    Location: Lagos
    Job: FBN Gen. Job Family
    Organization: Technology And Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From : Assistant Manager  Grade Range - To : Manager

    Job Objective(s)

    • Provide adequate first level support to users of computers, peripherals, networks and office automation systems
    • Monitor performance against agreed Service Level Agreements (SLA’s)

    Duties & Responsibilities

    • Perform daily service desk operations such as  logging and capturing of user’s requests and providing first level incident and problem solving support
    • Escalate issues for resolution at appropriate levels
    • Monitor and track incidents reported to the service desk to the point of resolution
    • Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
    • Assist effort to define service levels for each of the services in the IT service catalogue (SLAs, OLAs, etc.)
    • Enforce IT service desk policies and procedures are enforced and adhered to
    • Assist with management of the Incident / problem database
    • Continuously monitor and report service levels to ensure responsiveness of IT to business

    Job Requirements
    Education:

    • Minimum of a first degree or its equivalent in a business /IT related discipline
    • Masters, MBA or a recognized professional certification will be an added advantage

    Experience:

    • 4+ years of experience  in an IT services/ operations function

    go to method of application »

    Desk Head, Application Support

    Ref No: 2000001F
    Location: Lagos
    Job: FBN Gen. Job Family
    Organization: Technology And Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From : Assistant Manager  Grade Range - To : Manager

    Job Objective(s)

    • Provide technical expertise in the areas of application operations
    • Assist with maintenance and operational support of the applications and  processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

    Duties & Responsibilities

    • Conduct proactive monitoring, operation and maintenance of applications in order to support operations  and ensure compliance to relevant standards
    • Provide technical direction in the area of requirement definition, planning, coordination and implementation of applications
    • Ensure prompt and effective delivery of applications to users
    • Perform application configurations and problem and  incident management to ensure IT service continuity and supply
    • Review system configurations and ensure that the needed configuration elements are made available on site for installation
    • Provide support to all applications in production environment
    • Conduct event, fault and performance management
    • Perform routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
    • Ensure all application issues are resolved and documented
    • Fulfil service requests and perform routine maintenance and support activities
    • Provide leadership and technical guidance to reports

    Job Requirements
    Education:

    • Minimum of a first degree or its equivalent in a IT related discipline
    • Masters or a recognized professional certification will be an added advantage

    Experience:

    • 5+ years of experience in systems support/ administration
    • 1+ years of management experience

    go to method of application »

    Desk Head, Channels Infrastructure

    Ref No: 2000001G
    Location: Lagos
    Job: FBN GEN. Job Family
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From: Assistant Manager  Grade Range - To: Manager

    Job Objective(s)

    • Provide technical expertise in the areas of channels applications and infrastructure operations
    • Assist with development, maintenance and operation of the channels  infrastructure, applications and processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

    Duties & Responsibilities

    • Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (ATM, POS, FEP, etc.) in order to maintain and support operations  and ensure compliance to relevant standards
    • Provide technical direction in the area of requirement definition, planning, coordination and implementation of channels applications and infrastructure
    • Perform configurations, problems, incidents, IT service continuity and supply
    • Assist effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services
    • Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
    • Test, debug, document and analyze performance of channels applications and infrastructure components
    • Assist with channels infrastructure implementation by analyzing the current system environment and infrastructure and developing implementation and verification procedures to ensure successful installation of systems (hardware/software)
    • Provide support to all environments (production, test, QA, development, etc.)
    • Conduct event, fault and performance management
    • Assist with routine evaluations of resource requirements necessary to maintain and/or expand service levels
    • Fulfil service requests and perform routine maintenance and support activities
    • Provide leadership and technical guidance to reports

    Qualifications
    Education:

    • Minimum of a First Degree or its equivalent in a IT related discipline
    • Master's or a recognized professional certification will be an added advantage

    Experience

    • 5+ years of experience in channels system support/ administration
    • 1+ years of management experience.

    go to method of application »

    Team Lead, Communication, User Education and Adoption | IT Care

    Ref No: 2000001C
    Location: Lagos
    Job: FBN Gen. Job Family
    Organization: Technology And Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From : Assistant Manager  Grade Range - To : Manager

    Job Objective(s)

    • Assist with activities related to user adoption and training. Work with customers during the roll-out phase to communicate and educate end users on how to make use of IT services
    • Assist with the development and measurement of business engagement mechanisms

    Duties & Responsibilities

    • Assist with development and maintenance of IT communications plan
    • Assist with development of customer engagement and feedback mechanisms
    • Administer customer satisfaction surveys on the services offered by IT and identify actions necessary to improve the results of these surveys
    • Ensure timely delivery of IT publications, announcements, campaigns etc.
    • Assist effort to define the goals and objectives of programs (e.g. usage, ROI, satisfaction with the roll-out and training)
    • Conduct user trainings during roll-out of new or modified services and applications
    • Continuously monitor and report service levels to ensure responsiveness of IT to business
    • Coordinates IT Care Activities and IT Service Management monitoring
    • Assess user needs to devise the most effective, efficient, and appropriate training models and materials
    • Develop instructional materials for user training courses
    • Actively engage customers to promote/ expand awareness and usage of IT services

    Job Requirements
    Education:

    • Minimum of a first degree or its equivalent in a business /IT related discipline
    • Masters, MBA or a recognized professional certification will be an added advantage

    Experience:

    • 4+ years of experience in an IT function

    go to method of application »

    Analyst Network Management (Network Availability & Performance Monitoring)

    Ref No: 2000001B
    Location: Lagos
    Job: FBN Gen. Job Family
    Organization: Technology And Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From : Assistant Manager  Grade Range - To : Manager

    Job Objectives

    • To manage and ensure the stability and integrity of in-house voice, data, video, wireless and WAN network services

    Duties & Responsibilities

    • Collaborate with IT management and department heads to assess near- and long-term network capacity needs.
    • Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
    • Design and deploy company LANs, WANs, and wireless networks
    • Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services
    • Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
    • Monitor network performance and troubleshoot problem areas as needed.
    • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
    • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
    • Participate in managing all network security solutions.
    • Manage all network services defined in the service catalogue and ensure achievement of OLAs
    • Test network & communication performance and provide performance statistics and reports; (Monthly & Quarterly)
    • Ensure proper documentation of all network and communication process/procedures and Configuration items
    • Perform other duties as may be assigned by the Head, IT Operations & Infrastructure or Group Head, Information Technology

    Qualifications
    Education:

    • First degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component.
    • A second degree in any of these disciplines and/or technical certifications will enhance performance though not essentiale

    Experience:

    • Minimum experience – 2+ years relevant experience in Network Management  in the banking industry or ICT company

    go to method of application »

    Desk Head, Network Management


    Ref No: 2000001E
    Location: Lagos
    Job: FBN GEN. Job Family
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From: Assistant Manager

    Job Objective(s)

    • To design, manage and ensure the stability of Core Network Infrastructures, voice, data, video, and wireless network services

    Duties & Responsibilities

    • Maintaining Network Architecture & Design and timely update of amendments.
    • Establishing the networking environment, designing system configurations, directing system installations, defining, documenting and enforcing system standards
    • Collaborate with IT management and department heads to assess near- and long-term Network System and Data Communication Capacity Planning and Growth.
    • Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
    • Design and deploy company LANs, WANs, and wireless networks
    • Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services
    • Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
    • Participate in managing all network security solutions.
    • Manage all network services defined in the service catalogue and ensure achievement of OLAs
    • Ensure proper documentation of all network and communication process/procedures and Configuration items
    • Maintaining and Managing Core Network Systems and Data Communication
    • Undertaking Data Network Fault investigation of Core Network Systems and Wireless Deployments
    • Network Performance Monitoring, Traffic Policing and Priority Queuing to support critical services.
    • Datacenter Extension and Business Continuity Management
    • Enhance users’ experience to backend servers; applying compression, HTTP traffic optimization, load balancing and content switching with Citrix Netscaler ADC
    • Design and Implementation of networks/new solutions and improving resilience of current environment
    • Planning changes in line with approved Change management process
    • Manage Wavelength Divisional Multiplexer, WDM and measure optical fibre links quality
    • Integration of all third-party connections/ systems
    • Preparing and maintaining procedures and documentation for network inventory bank-wide, recording incidents, diagnosis and resolution of network challenges, enhancements and modifications to networks, and instructions on network maintenance
    • Perform other duties as may be assigned by the Head, IT Operations & Infrastructure or Group Head, Information Technology.

    Job Requirements
    Education:

    • First Degree in Computer Science / Engineering, Systems Engineering or Operational Sciences with strong Information Systems component.
    • A Second Degree in any of these disciplines and/or technical certifications will enhance performance though not essentiale

    Experience:

    • Minimum experience – 8+ years relevant experience in Core Network administration in the banking industry or ICT company.

    Method of Application

  • Send your application

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