Fresh Jobs at Greenlight Planet

Job Description

• The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Key Responsibilities for the role include:

• Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Receive customer queries and ensure these are resolved in a timely manner
• Help minimize defaults by reaching out to customers with delayed payments
• Proactively contact dormant customers directly to resolve any pending issues.
• Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
• Check customer satisfaction degree after a sale and increase customer retention.
• Gather and document information about the customer and the product.
• Perform any other duties that may be assigned.

Qualifications / Requirements

• Degree in Supply Chain Management, Business Administration, Sales and Marketing or Customer Service Management
• 2 years relevant work experience in a similar role

Desired Characteristics:

• Must work well under pressure, be able to juggle many tasks simultaneously, with an excellent sense of prioritization
• Excellent interpersonal skills.
• Good communication skills with fluency in both written and spoken English
• Fluency in both Hausa and Yoruba is an added advantage
• Excellent grasp over Microsoft Office Applications with database management experience
• Clear thinking/problem-solving ability
• Strong etiquette in communication over the phone with good listening skills.
• Should be flexible, willing to stretch and achieve over and above base expectations.

The Role

• The Associate, Operations will support the Operations teams through efficient inventory management; coordinating outbound logistics and providing reports as and when required.

Key responsibilities for the role include:

• Ensuring that newly received stock is GRNed accordingly, received and put away in accordance with the best practice of FIFO
• Receiving all the local deliveries and correctly assigning to the correct user
• Managing the marketing materials inventory and appropriately updating the owners on inventory levels
• Stock Inventory management and ensuring a timely replenishment of stock
• Daily invoicing of the sold-out units
• Coordinating dispatch to ensure delivery to shops is done within the set timelines
• Coordinating warranty replacements and reverse logistics for in warranty stocks from shops to the EB technical team

The Ideal Candidate

• Has a Bachelor's Degree in Supply Chain / Purchasing and Supplies / Business Management from a Premier institution
• Has 2 years’ experience in a busy organization preferably FMCG in the supply chain line
• Has Knowledge and hands-on experience in warehousing and distribution (Last mile)
• Ability to work with distributors, sales teams and sales agents to ensure smooth distribution operations
• Knowledge and working experience with a robust ERP / WMS (knowledge of SAP materials management module is an added advantage)
• Excellent hands-on experience on the use of computer tools (excel /macros /v-lookup /charts /pivot table) for analysis for business
• Excellent communication skills
• Ability to work remotely under minimal supervision. 

Remuneration

• Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.