Job Vacancies at a Solar Energy Company - Nicole Sinclair

Responsibilities

• Provides secretarial and administrative support to the CEO
• Preparing correspondence on behalf of the CEO
• Reading, monitoring and responding to mails
• Organizing and maintaining diaries and scheduling appointments as guided.
• Manages all forms of incoming and outgoing communication (phone calls, emails, etc).
• Carrying out specific projects and research.
• Organizing meetings and taking notes or dictations at meetings.
• Types, prints and files all personal documents.
• Liaising with clients, suppliers and contractors.
• Responsible for the effective running and administration of the CEO’s personal office.
• Arranging detailed travel plans, itineraries and agendas and compiling documents for travel- related meetings.
• Booking travel arrangement.
• Occasionally travelling with the CEO to provide general assistance.
• Organizing personal intinerary and planning of events for the CEO
• Manages and updates contacts and address book both business and personal.
• Ensures appropriate record keeping of  daily expenditure and retires to accounts accordingly.
• Assist  with personal and  administrative  functions.

Competency/Skill/Requirements

• B.sc in a related field. 
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Experience in office management systems and procedures.
• Must have high creative ability
• Experience in the usage of office equipments, like printers and fax machines.
• Ability to use own initiative to effectively manage workloads.
• Ability to communicate when undertaking responsibilities and delivering services.
• Excellent writing and verbal communication skills.
• Highly organized and flexible.
• Experience in office management systems and procedures.
• Ability to multitask and meet changing deadlines.
• Ability to maintain confidentiality.
• Should be organized and detail oriented.
• Excellent time management skills and the ability to prioritize.

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Customer Service Management

• Ability to engage in the day-to-day activities in relating to customer complaints
• Provide accurate information on how to get the best out of their equipment
  while providng needed training on proper use.
• Provide effective customer service to both current and potential customers by following established processes.
• Ability to handle multiple tasks like customer complaints while documenting any issues raised by customers.
• Acts as a source of information to customers by answering questions, escalating issues, follow-ups and provide instructions to customers as needed.
• Identify and escalate priority issues, complete call logs, maintain and update customer data in CRM.
• Apply all necessary knowledge and skills on the job regarding phone interactions with our customers and internal partners.
• Attends company training and contribute to the overall company growth and company initiatives.
• Ability to maintain a high-level customer service culture reinforced by effective customer interaction and follow-ups.
• Effectively executing customer follow-up to encourage adherence to payment plans.
• Exceptional knowledge of and adherence to all company policies and procedures.
• Provide adequate customer education during each interaction with clients on products based on clients’ needs.
• Demonstrate strong understanding of company products and services, guidelines, usage, and product performance.

Operations Management

• Provide technical support to customers by tracking and following up on new installations as well as follow up calls.
• Responsible for updating and tracking customer payment in the system.
• Coordinate with Technicians and managers to compile and update installation information in the database.

Competency/Skill/Requirements

• B.Eng, engineering background would be most necessary for the Role.
• Minimum of 3 years working experience as a customer service team lead in a Solar company or Equipment sales or  Leasing company
• Working knowledge of computer systems (MS Office, and Excel
• Experience with a prior CRM function an added advantage
• Excellent verbal communication, listening and phone skills.
• Good motivational skills and enthusiasm.
• Strong problem solver and able to understand and adapt to customers’ needs.
• Strong communicator with great customer service orientation.
• Excellence data entry skills and attention to details.
• Strong persuasive and resilience skills (ability to work well under pressure and high stress.
• Strong positive attitude.
• Strong organization and time management skills.

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Details:

Responsibilities

• To act as the first point of contact for the CEO within the organization
• To prepare powerpoint presenations on gbehlaf of the CEO ,
• research on related projects , provide information prior to preplanned meetiungs on clients via research and analysis reports
• To provide high-level ssupport to key internal and external meetings involving the CEO, including preparing agendas, co-ordinating or writing papers, producing minutes, andensuring follow-up actions are progressed
• To liaise with external bodies with which the CEO require representation
• To ensure the effective operation of the CEO offices; and act as liason between the CEO and other staff members
• To prepare correspondence, reports, memos and presentation material as required, noting the need for accessibility in all documentation from all sources;
• Completes a broad variety of administrative tasks for the CEO including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
• Plans, coordinates and ensures the CEO's schedule is followed and respected. Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the CEO's time and office

Competency/Skill/Requirements

• B.sc in  accounting /finance field of study.
• M.sc can be an added advantage.
• Must have at least 5 years experience in business or financial analysis related projects
• To have highly competent IT skills across standard Microsoft packages escpecially microsoft powerpoint and excel;
• To have highly competent note-taking and typing capability
• To have strong attention to details
• A self-starter, capable of acting on own initiative and proactively managing competing demands and pressures and able to multi-task effectively
• Must be able to work collaboratively, with a range of colleagues in the wider organization, as well as with external stakeholders.
• Excellent interpersonal, diplomatic, oral communication skills 
• Demonstrable level of numeracy and ability to analyses statistical and financial data
• Confidence in working with senior internal and external stakeholders at director and trustee level 
• Well placed sense of judgment and political skills, able to exercise absolute discretion and confidentiality 
• Evidence of an ability to “think outside the box” and generate and implement creative solutions
• To be able to work with versatility, meeting unexpected, very tight deadlines on occasion, being able to prioritize as required and able to work autonomously;

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Details:

Responsibilities

• Work with the engineering team to conduct site investigations and assess the technical feasibility of developing a solar  project.
• Design solar solutions for clients including a full bill of materials and solar wiring diagrams
• Manage installation contractor teams to ensure they are on-hand and installnew systems to the standards.
• Train installation contractor teams in multiple locations to expand reach across Nigeria (e.g. find and/or train teams in Ibadan, Abuja, Port Harcourt etc)
• Create processes for adequately monitoring  installations remotely and diagnosing issues before the customer notices them.
• Draft the scope of work and estimate the respective project budget
• Identify the sources of likely problems and proactively take preventive measures to avoid any potential project risks, and determine response actions to mitigate any negative impac
• Manage contract negotiations, change orders, and other agreements with  subcontractors and vendors, and oversee all subcontractors’ work in all phases.
• Develop and maintain project timeline, identify critical path and key milestones for project’s success.
• Communicate with  authority having jurisdictions regarding interconnection, permitting, and other regulatory compliance issues.

Competency/Skill/Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or other related Engineering fields
• Minimum of 5-years' experience in Solar Solutions design and installation specifically
• Self-disciplined and result-oriented.
• Solar Engineering skills required and a core understanding of electrical engineering
• Flexibility to travel to project sites in various locationswhenever necessary for long periods of time.
• Extremely organised - be able to manage multiple contractors and installations at once
• Articulate and a clear communicator
• Strong leadership and communication skills
• Self-motivated with demonstrated problem-solving capability.
• Self-starter with excellent presentation skills with constant attention to details and accuracy.

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Details:

Business Development

• Define strategic targets, build effective pipelines, identify and produce new business opportunities, contractual negotiation, close business deals at executive level and maintain an extensive knowledge of current market conditions & future trends.
• Develop robust and effective pipelines of new business coming
  into the company.
• Develop business and marketing plans in coordination with CEO to achieve revenue goals.
• Develop a sales business plan and yearly forecast aligned with overall company goals and objectives
• Creating and delivering presentations and proposals to prospects & existing businesspartners
• Leverage & Identification of key commercial levers.
• Negotiation of business deals & contracts with potential clients
• Orchestrating, attending and overseeing tours and site visits at the client’s sites in various locations.
• Work closely with marketing department to generate content (pitch decks, brochures, other marketing strategies and sales drives relevant to the sector)
• .Assist in the company’s branding and media communication activities such as social media engagements, advertisements, marketing collaterals and web site.

Account Management.

• Respond to the client queries regarding the services in a timely manner.
• Develop strong customer relationships in order to generate a high volume of prospective clients.
• Manage customer calls and appointments effectively for new opportunities
• Supervise the client relationship management database and utilize it to manage customer contacts and mailing lists.

Competency/Skill/Requirements

• At least a B.sc in Marketing or other relevant fields.
• 3- 5 years’ work experience in a solar company or  equipment sales or leasing company.
• 2-3 years of successful sales and business development track record.
• Experience in prospecting & selling.
• Strong interpersonal skills.
• Ability to work under pressure and strong targets.
• Ability to generate proposals and different clients.
• The ability to manage own workload.
•  Proficient in the use of Excel, Word, PowerPoint
• Ability to use initiative to work alone or with a team
• Outstanding customer service skills.
• conflict resolution skills.
• Good personal presentation and professionalism.
• Good organization and prioritization skills.
• Good verbal and written communication skills.
• Confident presentation skills.