You are on MyJobMag Nigeria. Go to MyJobMag Nigeria instead.
  • Career Opportunities at MTN Nigeria

  • Posted on: 13 December, 2019 Deadline: 23 December, 2019
  • View Jobs in ICT / Telecommunication View All Jobs at MTN Nigeria
  • Subscribe to free job alerts
  • MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

    Manager, Customer Acquisition

     

    Details

    • To support, maintain and optimize the ERP applications, Provisioning Voucher management, Trade Partner’s Portals and other related applications/services.
    • Responsible for End to end impact analysis of new solutions and integration with ERP system and supervise the administration & development of IS applications, maintenance, support and upgrades
    • Support the Shareholder return strategy by developing and implementing Information Systems Processes that are aligned to achieving all elements on the business scorecard. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
    • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Customer Experience Project.
    • Drive an increase in MTNN’s Net Promoter Score.
    • Provide technical support and assistance to multiple Application teams, troubleshooting, analyzing causes, tuning performance and conducting user acceptance tests.
    • Interface between IS Infrastructure Team and IS Applications Support Teams to ensure optimal capacity planning.
    • Interface between IS Solution Delivery Team and IS Applications Support Teams seamless solutions integration and deployment.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service/customer experience.
    • Track and monitor application development policies and processes in respect of ERP applications, ensuring compliance with set standards
    • Review User business needs for application systems and identify requirements and integration needs of suitable applications, identifying trade-offs between competing systems.
    • Support the delivery of new solutions through reviews, analysis, integration recommendations, and technology advice and software evaluation.
    • Develop and maintain proper documentation and blueprint of all IS applications.
    • Carry out routine system controls, audits and security checks to ensure optimal system performance and identify and resolve application issues.
    • Supervise, organize and co-ordinate the activities of the application team and ensure proper issue/ problem investigation, analysis, escalation and resolution of application issues and problems
    • Monitor and maintain the performance of ERP applications within the business and document improvement opportunities, as well as any technical constraints and process challenges.
    • Develop the project scope, problem statement and goal statement, assist with project-planning and co-ordinate input and maintain plans throughout project life cycle.
    • Monitor and maintain the performance of applications within the business, ensuring constraints and new requirements are documented and updates are created accordingly.
    • Manage and provide direction for the application team in support of business operations and ensure that operational delivery of system outputs are met in line with OLAs and SLAs.
    • Review applications and ensure availability of operational recovery strategies and mechanism.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
    • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

    job condition 

    NormalMTNN working conditions

    May be required to work extended hours
    Experience & Training    

    Education:

    • First degree Computer Science or related field
    • Fluent in English
    • RDBMS Certification such as Oracle Certified Professional.
    • Unix/Windows training/certification.
    • Project Management training/certification
    • ERP (IFS, Oracle EBS/Cloud) Training.
    • ITIL Foundation certification – desired

    Experience:

    • 6 – 13 years of experience which includes:
    • Minimum 3 years’ experience in an area of specialization; with experience in supervising/managing others
    • Experience working in a medium to large organization
    • In-depth understanding of Telco infrastructure and processes.
    • Development skills in more than one programming language e.g. PL/SQL, VB.Net, Java etc and industry standard RDBMS (Oracle or MS SQL).
    • Knowledge of ERP Applications (IFS, Voucher management, Hyperion, HR& Payroll, Oracle EBS/Cloud).
    • Understanding of business processes; Financials, Supply Chain, Project Management, Sales and Distributions
    • Experience supporting Vendor developed applications.
    • Ability to suggest solutions to application’s problem. Work with vendors at arriving and implementing solutions identified.
    • Project Management experience is required
    • Practical experience of IT best practices ITIL, Etom NGOSS and SDLC.
    • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
    • Design, implement databases (create and maintain tables, views, packages, etc), and administer and support databases
    • Ability to analyse reported incidents and apply the appropriate solution to the known problem
    • Able to evaluate the utility and relevance of features and functions of various web sites, software applications or products to determine how they could be applied to enhance existing solutions.
    • Knowledge of SAN, Clustering, server configuration, LAN, WAN, distributed systems etc.

    Minimum qualification 

    BSc or HND

    go to method of application »

    Coordinator, Availability and Capacity

     

    Requirements

    • To ensure that cost-justifiable IT capacity exists and is matched to the current and future agreed needs of the business in a timely manner.
    • To ensure that the level of service availability delivered in all service is matched to or exceeds the current and future agreed needs of the business in a cost effective manner.
    • To ensure that Events are detected, analyzed and appropriate control of action determined.
    • To develop, implement and manage Capacity/Availability processes in line with IT and Enterprise Management strategies and best practices.
    • Prepare capacity Plan that reflects the current and future needs of the business in preparing the budget for IT Infrastructure operations and services
    • Prepare Availability Plan, which reflects Single Points of Failure remediation in preparing the budget for IT Infrastructure operations and services
    • Production and maintenance of an appropriate and up-to-date Availability Plan, which reflects the current and future needs of the business
    • Production and maintenance of an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business
    • Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues
    • Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing and reporting IT Service performance and targets
    • Ensure IT Application and Services do not exceed Availability Allowable downtimes in order to meet all IT Availability targets
    • Performs High Availability tests on all IT critical services in order to identify Single Points of Failures, deal with findings and provide recommendations
    • Provide High Availability Reports and Recommendations
    • Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems
    • Assess the impact of all changes on the Capacity and Availability of IT services
    • Modeling capacity forecasts using systems and business metrics
    • Managing workload assignments across environment achieving optimal performance.
    • Performing second level problem determination using monitoring and data collection tools in capacity related disciplines
    • Analyzing performance data identifying bottlenecks and recommending alternative resolutions
    • Producing ad hoc resource usage reports and analysis
    • Identify production capacity risks in time to avoid service interruption or degradation
    • Participate in all Customer Experience meeting in order to identify Availability and Capacity issues and deal with them
    • Support the Division’s internal customers and provide solutions to improve the customer experience regarding Availability and Capacity
    • Maintain effective working relationships with internal and external suppliers.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape

    job condition    

    Normal MTNN working conditions

    May be required to work extended hours
    Experience & Training    

    Education:

    • First degree in Computer Science or any Information Technology (IT) related discipline
    • Fluent in English
    • ITIL Foundation certificate at the minimum
    • Operating System Certification preferably Oracle or Windows

    Experience:

    • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
    • Experience working in a medium organization
    • Hands- on experience on Service Availability monitoring tools
    • Any other Capacity and performance management tool knowledge will be added advantage
    • Performance testing and capacity planning work experience in a technical environment
    • IT Availability/Capacity Management deep understanding
    • Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)
    • Broad understanding of IT monitoring platforms, associated products and common IT management process

    Minimum qualification 

    BSc or HND

    go to method of application »

    Manager, Pre-Sales

     

    Requirements

    • To provide professional pre-sales inputs to the creation and maintenance of the Enterprise Business strategy and plan that will deliver shareholder value.
    • To manage EB’s pre-sales technical functions within the framework of an agreed sales strategy and to meet operational targets for revenues, profitability and customer satisfaction
    • Support the Shareholder return strategy by developing and implementing Enterprise Business Processes that are aligned to achieving all elements on the business scorecard. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
    • Participate in the review of Business Processes (headcount, process optimization, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
    • Assist department in planning pre-sales and developing budgets for the upcoming year and develop detailed plans in support of approved ES Sales operations, monitoring and periodically reporting progress of plans and budget.
    • Track and report on management and utilization of combined budget, resources and delivery schedules per project and per milestone.
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
    • Drive an increase in MTNN’s Net Promoter Score.
    • Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Lead pre-sales team to meet agreed targets for profitability and revenues and routinely monitor progress against targets and take appropriate managerial action to ensure targets are met and exceeded.
    • Implement processes and procedures for effective day-to-day sales operations which support the sale of enterprise solutions to corporate and SME customers and ensure full integration and deployment of quality management processes within the Pre-Sales Operations.
    • Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
    • Provide pre-sales support using standard templates and procedures for professional sales engineering services and bid management.
    • Manage systems engineering resources to support a number of opportunities in the corporate, carrier and SME sectors.
    • Work closely with the post-sales team to ensure that pre-sales bid documents are developed in an efficient way to support subsequent contract documents Provide performance data to support management decision-making.
    • Ensure capture of sales data, monitor sales performance and trends and generate assessment reports and analysis for management review.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
    • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

    job condition    

    Normal MTNN working conditions

    May be required to work extended hours
    Experience & Training    

    Education:

    • First  degree in any related discipline
    • Fluent in English

    Experience:

    • 6 - 13 years’ experience which includes:
    • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
    • Experience working in a medium to large organization

    Minimum qualification    

    BSc or HND

    go to method of application »

    Account Partner, Value Sales

     

    Requirements

    • To provide professional value based sales inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
    • To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans that meet operational targets for revenues, profitability and customer satisfaction.
    • Increase company revenue by daily prospecting for new clients and creating more business opportunities from existing clients.
    • Increase MTN market share by achieving set target through the sales of MTN Enterprise ICT solutions as well as development and maintenance of current businesses
    • Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery.
    • Prepare weekly and monthly ICT sales status reports.
    • Prepare and present all sales and contractual documentation to the customer compliant to the MTN standards.
    • Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
    • Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customer’s business and industry trends
    • Build an in-depth knowledge of the customer’s operating environment, business drivers, ambitions, issues, problems and stumbling blocks so as to be able to develop and implement solutions  to meet their strategic corporate needs.
    • Assist customers in understanding the value proposition and differentiations of the MTN ICT products and services.
    • Handle all customer requests for service successfully, fault reports and billing queries.
    • Escalate and troubleshoot customer queries and complaints.
    • Conduct research on potential customers and their disposable income on communication using the data mining system.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a  close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values

    job condition    

    Standard MTNN working conditions
    Experience & Training    

    Education:

    • First degree in IT, Computer Science, Engineering or any other related discipline
    • Fluent in English

    Experience:

    • 3-6 years’ experience in Enterprise value based selling within a telecommunications company
    • Experience in strategic planning

    Minimum qualification    

    BSc or HND

    go to method of application »

    Manager, Enterprise Projects

     

    Requirements

    •  Supports strategic project management, across key infrastructure and high-impact cross-functional projects.
    • Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business scorecard. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
    • Participate in the review of Business Processes (headcount, process optimization etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
    • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
    • Support cost reduction; improve speed to market and quality in driving the execution of business projects.
    • Drive end-to-end implementation of the BRIGHT Delivery Methodology (BDM)
    • Maintain single view of ALL projects including their benefits, risk management, progress and resourcing.
    • Identify internal and external risks and mitigants.
    • Organize and coordinate steering committee and project meetings to present reports and solve problems with the steering committee, and/or project committee
    • Evaluate the results of each project and develop recommendations to improve the functioning of the program management system
    • Maintain a central project tracking/reporting  system for management use
    • Assist in the developing the capability, governance and processes needed to prioritise, resource and track all related projects.
    • Ensure compliance to the gating methodology in the execution of all projects to ensure that projects are delivered on time, cost-effectively and meet MTN's quality standards
    • Support the embedding of cross-functional collaboration and coordination in all projects, particularly within networks, commercial, technology, etc.
    • Serve MTNN’s customers and provide solutions to improve the customer experience.
    • Support the drive to increase MTNN’s Net Promoter Score
    • Build Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Support the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project etc.
    • Partner with MTNN’s Ecosystem Partners to deliver business value.
    • Work with the appropriate units to pre-evaluate risks on new project. Put plans in place to mitigate risks associated with Health and Safety etc.
    • Support business relationships vital to the success of the project.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

    job condition    

    • Normal MTNN working conditions
    • May be required to work extended hours

    Experience & Training    

    Education:

    • First  degree in any relevant discipline
    • Fluent in English language
    • Project Management certification or an MBA is an added advantage

    Experience:

    • 6 – 13 years’ experience which includes:
    • 3 years managererial experience
    • Experience across diverse cultures and geographies advantageous, including prior local market experience
    • Minimum of 3 years’ experience in project/program management including tracking and planning projects
    • Knowledge of wireless telecommunication market and infrastructure an advantage
    • Proven intermediate experience using tools such as MS Project, Excel, Powerpoint, Visio, Project Portfolio Management tool
    • Proven ability to drive collaboration across multiple business areas and drive for results in order to achieve business objectives
    • Good Financial knowledge, ability to define/track project/program financials such as Budget, Margin, Invoicing, Revenue recognition.

    Training:

    • Project Management methodologies
    • Business Continuity and Contingency Planning

    Minimum qualification    

    BSc or HND

    go to method of application »

    Engineer, Network Security Planning

     

    Requirements

    •  Work with stakeholders and the project team to develop cost effective and value adding solutions on each project.
    • Define, establish and document IP security guidelines, procedures and policies, and implement network security best practices
    • Define Firewall, access lists administration policies
    • Develop test protocol for new applications to prevent compromising security
    • Direct the development and enforcement of information security and privacy policies in compliance with MTNN and telecommunication regulations and standards
    • Help to establish and document IT security guidelines, procedures and policies, and implement network security best practices
    • Identify and document IP customer security requirements
    • Assist in planning and designing of secure networks
    • Establish network security schemes, naming conventions, and application security
    • Assist in the planning and designing of routed WAN and switched LAN networks
    • Providing Redundant and Load balance solutions
    • Update Network Security diagrams and topologies.
    • Design, installs, configures, manages, and maintains mission critical enterprise firewalls, IPS, VPN and other technical controls.
    • Implement and maintain a suite of security metrics to enable the effectiveness of the security strategy and operation to be measured and related security issues to be understood and managed
    • Implement network access control across different network segment on the IP/MPLS network
    • Ensure security and preventative measures for unauthorized access.
    • Escalate network related fault and network clearance rate.
    • Ensure quality roll-out of new Data/services working with Marketing and IP System planning.
    • Perform New Node implementation and cut over.
    • Provide Emergency Maintenance on IP/MPLS Network with Security skills High Level trouble shooting.
    • Achieve Planned Works Completion rate.
    • Enforce security policies, in-line with CISO mandate
    • Research, recommend, and implement new security solutions, products and controls
    • Understand the capabilities and limitations of enabling technologies
    • Evaluate and trial new security-solutions and technologies before deployment
    • Create technology inputs towards business cases and development plans, specifically related to network security technologies
    • Project planning, management, control and reporting
    • Assist in selecting suitable technology vendor in terms of technical compliance, in line with departmental rules and regulations and in collaboration with Procurement
    • Research on an ongoing basis new technology trends in order to map internal MTN customer’s needs to enabling technologies
    • Develop policies for customer authentication
    • Scrutinize customer design and determine impact on the MTN network in terms of security / assist customer in designing a secure solution for interaction between customer system and MTN network
    • Resolve any internal/external stakeholders queries when need arises
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    job condition    

    • Standard MTNN working conditions
    • Extended work hours
    • May be required to travel at short notice

    Experience & Training    

    Education:

    • Fluent in English
    • First degree in Computer Science / Electrical Engineering or any related discipline
    • CISSP Certified Information Systems Security Professional would be an added advantage
    • Cisco Certification to Professional Level required with a bias in Security
    • CCIE certification would be an added advantage

    Experience:

    Minimum of 3 years’ experience in an area of specialisation; with experience working with others

    Experience in a medium Organisation

    • Experience in Security Operations Environment, including VPNs, Cisco Pix/ASA firewalls/Checkpoint firewalls, VPN solutions, IPsec, VPN Concentrators, Tacacs+ and Access-Lists, Load Balancing, Routing Protocols, Patch Management, Linux, Routers and Switches
    • Experience in Security Planning Environment including design and implementation of secure networks, service migration planning.
    • Proven network security architecture knowledge across multiple security domains.
    • Experience in multi-vendor network operations
    • Solid security experience essential

    Training:

    IP, Networking,  GSM,  Security-related courses
    Minimum qualification    

    BEng, BSc or HND

    go to method of application »

    Advisor, Federal Executive Affairs

     

    Requirements

    • Support the implementation of MTNN’s Government Relations Strategy at Federal level with particular emphasis on managing political actors and stakeholders responsible for relevant policies, programs and plans.
    • Support the Manager to identify viable business opportunities and trends leveraging relevant industry-related research and analysis.
    • Support the development of a company-wide government relations strategy in alignment with MTN Nigeria’s business direction.
    • Maintain effective corporate relationship with key stakeholders and decision makers at the Federal level to effectively channel the goals and desires of MTNN.
    • Provide advisory service about Government related Issues at the Federal level and maintain a strong ethical relationship between MTN and these relevant institutions, with a view to ensuring long term viability of the business.
    • Observe the business, political and policy environment closely and provide advisory and logistics support to all functions across the business.
    • Identify potential government policy, programs, legislations, regulations and plans with possible impact or risks to the business and develop strategies to help mitigate such vulnerabilities.
    • Provide informed opinion on all issues relating to MTNN from a Federal perspective, including new government policies, programmes and plans etc.
    • Manage issues emanating from Federal government agencies to eliminate disruptions, minimize costs and negative consequences to the business.
    • Serve MTNN’s customers and provide solutions to improve the customer experience.
    • Improve MTNN’s Net Promoters Score
    • Maintain effective corporate relationship with key stakeholders and decision makers in the federal executive arm to effectively channel the goals and desires of MTNN.
    • Support in enhancing MTN’s profile amongst governmental stakeholders for effective engagement and guarantee access to MTN Management (across all divisions) to such key stakeholders as required.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

    job condition    

    • Normal MTNN working conditions
    • May be required to work extended hours

    Experience & Training    

    Education:

    • First  degree in any relevant discipline
    • Fluent in English

    Experience:

    • 3 – 7 years’ experience in an area of Government/Public Relations; with experience working with others
    • Experience working in a medium organization

    Minimum qualification    

    BSc or HND

    go to method of application »

    Coordinator, Project

     

    Duties

    • Coordinate all Transport Core Projects
    • Compile, approve and manage assigned budget for the project, ensuring projects are completed on time within budget and to specifications.
    • Work with stakeholders and the project team to develop cost effective and value adding solutions on each project.
    • Plan resources for assigned projects, defining responsibilities and scope of work for each team member.
    • Conduct a post implementation review and documentation and follow up on outstanding items.
    • Manage documentation process, ensuring completeness and easy referral to project documents.
    • Compile risk and issue matrices, assisting with analysis process and resolve issues escalated by internal customers
    • Manage change process and communicate progress of the projects to relevant project stakeholders.
    • Compile initial project plan with input from all the relevant resources, confirming plan with stakeholders.
    • Obtain approval and update project plan with changes, conducting regular update meetings with Project Manager and stakeholders.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    job condition    

    • Normal MTNN working conditions
    • May be required to work extended hours
    • Must have a valid driver's license
    • Open plan office

    Experience & Training    

    Education:

    • Fluent in English
    • First degree in Elect, Computer Sc./Engineering or Project Management
    • Formal Project Management certification or training would be an advantage

    Experience:

    • Minimum of 3 years’ experience in an area of specialization; with experience working with others
    • In depth knowledge of transmission Network
    • Experience in a delivery driven transport core network environment
    • Experience in operations or planning background in Transmission or Telecommunications.
    • Project Management certification
    • Experience in Internet Protocol, Data Networks & Equipment’s, Transmission Infrastructure and Communications Service Delivery

    Training:

    • Transmission Networks
    • Radio Transmission (PTP, PTMP/Wimax)
    • GSM System Basics
    • New technologies training / seminar
    • Training on vendor equipment and software
    • Exchange training with other MTN networks

    Minimum qualification    

    BSc or HND

    go to method of application »

    Engineer, Final and User Acceptance Test

     

    Requirements

    • Safe guide the network and customers from adverse effects occasioned by network changes.
    • Ensure that new nodes, technology, features etc meet expected standard and quality before being allowed to serve customers.
    • Ensure adherence to change processes ,Manage the governance of new technology trial processes and policy
    • Manage UAT and FAT on all network changes.
    • Issue certificate of confirmation for network changes; upgrades, new features, new nodes etc
    • Be part of the CAB/CMB network change
    • Developed Structured Testing framework for FAT & UAT throughout a project life cycle.
    • Benchmarking performance KPIs for FAT and UAT against plans/expectations to ensure that they meet expectations of quality.
    • Review and approve First Network Integration (FNI) for new technologies, upgrades and features before final rollout.
    • Carry out and manage network node transition from implementation vendor to MS vendor or User department.
    • Manage impact of network changes to guarantee customer experience
    • Liaise with Customer Experience  on network related component of the Net Promoter Score
    • Liaise with Customer Experience  on network related component of the Net Promoter Score
    • Engage with customer relations ensuring that network related customer feedback is resolved and closed
    • Perform pre and post impact assessment of network changes to determine if expected results are achieved and ensure no adverse impact on customer experience
    • Manage and maintain relationships with internal and external stakeholder
    • Engage with MS vendors and internal NWG stakeholders to deliver improved customer experience and customer resolution
    • Ensure vendor/contractor compliant with Final Acceptance Certification.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    job condition    

    • Normal MTNN working conditions
    • May be required to work extended hours

    Experience & Training    

    Education:

    • First  degree in Electrical/Electronic Engineering
    • Fluent in English
    • Certification in IP/Ethernet Networking or Quality management

    Experience:

    • Minimum of 3 years’ experience in an area of specialization; with experience working with others
    • Experience working in a medium organization
    • Experience in FAT/UAT, GSM Network performance management or GSM Network operations.
    • Experience in a telecomm industry – Network implementation/Quality/performance/Operations/Optimization/Planning  in the telecommunication sector
    • Sound  understanding of call and data service architecture and service flow

    Training:

    • GSM Network QoS.
    • FAT/UAT
    • RF Planning and Optimizations
    • Network implementation and upgrades.
    • Network operations.
    • Project management.
    • Network performance and quality assurance.
    • Customer Experience management
    • Network Performance |management
    • Thorough Understanding of (through professional experience and training) of 3GPP standards and implementation processes, including: Universal Mobile Telecommunications Systems (UMTS), Long  Term Evolution (LTE), Code Division Multiple Access Technology (CMDA) and Worldwide Interoperability for Microwave Access (WiMax)
    • Network performance and statistics
    • Vendor management

    Minimum qualification    

    BSc or HND

    go to method of application »

    Engineer, NSMC NSS/VAS

     

    Duties

    • 24x7x365 network management; faults detection, analysis, troubleshooting, escalation and resolution as related to all Network Switching Sub-System (NSS) Nodes or elements and ensure that MTN network faults are actioned/resolved to company’s requirement.
    • Improve Network performance by providing real time and prompt resolution to all network faults on MTNN network.
    • Managing Network Changes and ensuring that changes on MTNN network are in line with company policies and procedures.
    • Maximizing asset monetization and ensuring Return on Investment (Asset).
    • Budget Capitalization as planned.
    • Minimizing OPEX, achieving savings on budget without compromising value or quality.
    • Serve MTNN’s customers and provide solutions to improve the customer experience.
    • Drive an increase in MTNN’s Net Promoters Score
    • Support NCC KPI compliance.
    • Support with MTNN’s Ecosystem Partners to deliver business value
    • Work across functions with peers in other groups to ensure collaboration for shared goals.
    • Provide 24*7*365 network management; faults detection, analysis, troubleshooting, escalation  and resolution of all Core Network Nodes on 2G & 3G such as MSCs, MGWs, HLRs, etc.
    • Detecting and acknowledging of all alarms from all network switching elements
    • Real Time Performance/Management of all core network elements for effectiveness and provision of daily reports for the next action to be carried out to improve network quality.
    • Perform routine maintenance on all Network Switching Subsystems Nodes or Elements across all switching centers in the country ensuring optimal network performance and meeting business objectives and plans at all times.
    • Assume responsibility for correctly forwarding trouble tickets issued against all MTN Staff, other GSM providers, International providers and MTN contractors. Also ensure that those tickets are resolved within specified timeliness or Period.
    • Identifying  malfunctioning of all Network Switching Subsystems(NSS) Nodes or for overall efficiency and trouble spots using various tools such as Ericsson TMOS, FACTS, REWESS, Remedy, OSS, etc
    • Escalate all unresolved faults to the NSMC Coordinator if necessary
    • Act as interface and also provide access ref number to MTN Contractors, Support Engineers or High Level Support  Engineers and other GSM/PTOs companies for planned work/change request and access to all MTN Switching Centers
    • Perform NSMC duties as instructed by NSMC Coordinator, e.g., correlation of outages, reporting, follow-up and resolution of all Network Switching Subsystems (NSS) Outages or faults.
    • Escalate all faulty devices or hardware detected after troubleshooting/diagnosing (which cannot be resolved remotely) to the Support Engineers or High Level Support Engineers for replacement in order to improve network performance.
    • Provide real time security information to all regional security offices across the country in order to protect all MTNN equipment through real time network surveillance
    • Provide ideas and feedback on software tools, procedures and improvements to NSMC functionality.
    • Provide Ideas and feedback on Network Status based on specific or agreed KPIs (Answer Seizure Ratio-ASR, Processor Load and Route Utilization Rate) to the Relevant Planning Units.
    • Interface with other GSM Operators by troubleshooting/diagnosing and resolution of complex faults.
    • Ensure proper management and implementation of all Network changes according to the organization process and procedures
    • Provide regular update on MTNN performance and other network outages to the all the stake holders( Management(escalation unit, sales and distribution, Information Systems (IS),customer relations, marketing and other relevant department in MTNN
    • NSMC Shift Hand-over procedure and Other Processes and Procedures are strictly adhered to
    • Any extra duty as given from time to time by the NSMC Coordinator.

    job condition    

    • Normal MTNN working conditions
    • May be required to work extended hours

    Experience & Training    

    Education:

    •  B.Sc. Electrical Electronics /Computer Science/Engineering or a related field.
    • UNIX, CCNA certification beneficial

    Experience:

    • Minimum of 3years’ hands-on experience in light current, telecommunications or a related field.
    • Experience in GSM switching environment preferably working on Ericsson, Huawei switches is desirable

    Training:

    Basic knowledge of IP Infrastructure and Networking in an Operations and Maintenance Center, Network Management Center and Network Operations Center
    Minimum qualification    

    BSc or HND

    go to method of application »

    Manager, Business Enablement

     

    Duties

    • Support the SM Business Enablement in ensuring the timely implementation of transformation initiatives to drive positive business outcomes.
    • Responsible coordinating and facilitating cross functional transformation initiatives and impact tracking of initiatives to assure benefits accrue to the bottom-line.
    • Central coordinating unit responsible for ensuring cross-functional collaboration, prioritization and key administration of Products Steering Committee (PSCOM) processes
    • Drive increase in Shareholder return by ensuring that Transformation office initiatives are aligned to achieve all elements on the business score card. (E.g. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
    • Contribute to the evaluation of financial viability of organizational product concepts and initiatives
    • Serve MTNN’s customers and provide solutions to improve the customer experience.
    • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity to reflect in a positive and improving Net Promoter Score
    • Regular communication to maintain customer relationships.
    • Ensure all project documentation (including reports, demand pipeline, initiative concept etc) are indexed and stored accessibly for the TO
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Ensure that internal stakeholders are kept informed of the progress of the TO in achieving business targets.
    • Facilitate cross-functional collaboration required to achieve set objectives of the Business enablement unit
    • Champion program management through evolving, developing and tracking the execution of strategic initiatives, operational reviews and scorecard metrics
    • Support the development of departmental strategic plans, key performance indicators and departmental objectives to maximize productivity to ensure customer obligations are fulfilled and track progress
    • Support the SM Business enablment in determining the right technique for the project, and deciding when an outcome is of sufficient quality to be communicated and acted upon.
    • Support the management and mitigation of risks to the business through ensuring consistency, accuracy, and competency across all initiatives.
    • Prepare content to facilitiate communication of decisions, priorities and relevant project information to appropriate levels of staff regarding business unit requests, projects and initiatives.
    • Proactively share knowledge of technology risks and opportunities to build a competitive advantage and improving efficiency and effectiveness of the business.
    • Track and report project, products & initiatives initiatives progress as committed, and report issues in a timely manner
    • Support the development of a highly capable Business enablement team within the Transformation Office that provides critical thinking, timely visibility on progress and delivers on the agreed business plan.
    • Coach and mentor the team to ensure understanding of the objectives and goals, awareness of all related job requirements and accountabilities and leverage human resources through the deployment of robust people management practices.

    job condition    

    • Normal MTNN working conditions
    • May be required to work extended hours

    Experience & Training    

    Education:

    • First  degree in any relevant discipline
    • Fluent in English language
    • Possession of Project Management certification or an MBA is advantageous

    Experience:

    • 6 – 13 years’ experience which includes:
    • Management track record of 3 years or more; with at least 3 years in telecoms or technology sectors
    • Experience working in a global/multinational management consultancy (understanding emerging markets) advantageous
    • Worked across diverse cultures and geographies.
    • Proven project management experience, preferably with an organization health component.
    • High performing individual with strong standing, credibility across organization and a natural internal network.
    • Strong analytical skills and sound business judgment.
    • Excellent problem solving skills, ability to help others organize problem solving
    • Respected by employees; good mentor for subordinates
    • Excellent communication skills; strong networking and influencing skills
    • Experience creating and presenting presentations to all levels of the organization
    • Strategic outlook and attention to detail

    Training:

    • Certification in project management
    • Leadership Development programs
    • Programme Management

    Minimum qualification    

    BSc or HND

    Method of Application

    Use the link(s) below to apply on company website.

    THE SALARY STUCTURE FOR MTN NIGERIA CAN BE FOUND ON MYSALARYSCALE.COM

  • ❮ Back to All Jobs
  • Know more about MTN NigeriaSimilar Jobs
  • Search for jobs by keyword
  • Nigeria Country Representative/ User Engagement and Operations Expert at Groots Consulting UG
  • Job Openings at Kikers Printers
  • Receptionist / Support Personnel at SterlingPRO Business Application Limited
  • Customer Support Executive at PPC Limited
  • Senior Business Development Executive Officer at Swift Networks Limited
  • Client Accounts Officer at Sophia ERP Limited (SEL)
  • Job Openings at Corporate Headhunters Limited
  • Field Agents at AppRangers Limited
  • Filter Jobs
  • State | Search by region instead
    Field

    Industry

    Education

    Experience


    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
  « 1 Recently Viewed Job
 
 
Send your application through

Yahoomail Gmail Hotmail