Jobs at Africa Delivery Technologies Limited

Who You Are

• You are an excellent communicator, able to work with sales and marketing team and build rapport with customers
• You are a strategic thinker with analytical mind and strong problem solving skill
• You process driven and goal-oriented
• You are highly organized, with capacity to work under pressure
• A self-started who requires less or no supervision.

What You'll Do

• Understand customer’s need and develop plans to address them.
• Resolve customers’ complaints quickly and effectively.
• Identify key staff in client companies to cultivates profitable relationships.
• Forwards upselling and cross-selling opportunities to the sales team in Kwik.
• Promote high-quality sales, delivery, payment and customer service processes.
• Manages customer business communication and collaborate to ensure customer satisfaction.
• Handles and follow-up with customer’s invoice and payment.
• Handles daily, weekly and monthly reconciliation issues with customers.

What You'll Bring

• B.A/B.Sc in Social Sciences, equivalent practical experience.
• 3+ years of experience in designing and executing training program.
• Excellent communicator and strong in record keeping.
• Ability to take initiative and be flexible in a constantly-changing work environment.
• Strong knowledge of Microsoft Office suites.

Life at ADT

• Join a diverse, passionate & driven team of all backgrounds
• Casual work environment
• Comprehensive health benefits to fit your needs
• Competitive salary.

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What You'll Do

• Ensure compliance to all Kwik order fulfilment policies and procedures.
• Adherence to appropriate order flow and SLAs.
• Communicate with all interfacing team and customers in a professional and concise manner.
• Manages customers order from end to end.
• Track and report order statuses while making sure orders ship are without issue.
• Research and resolve chargebacks from customers to prevent future occurrences.
• Overall proactive approach to work by taking ownership of tasks, moving forward as appropriate to meet deadlines and objectives.

Who You Are

• You must be process driven, good in time management, critical thinking, organise and customer centric
• An excellent communicator and a great work ethics
• Ability to multi-task and work under pressure, being resolutive and self-motivated
• A good team player with analytical skill
• You are tech savvy and have feel comfortable using technology on daily basis
• You will make sure that our amazing services are available and perfectly executed to our customers conveniently and seamlessly.

What You'll Bring

• B.A/B.Sc or equivalent practical experience.
• 2+ years of order management or supply chain operations experience to ensure on-time delivery
• Experience in customer service and communication skill
• Ease of use of Microsoft Office and variety of tech platforms

Life at ADT

• Join a diverse, passionate & driven team of all backgrounds
• Casual work environment
• Comprehensive health benefits to fit your needs
• Competitive salary.