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  • Posted: Jun 26, 2019
    Deadline: Not specified
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    We are Nigeria's fastest B2B-focused on-demand and last-mile delivery service company, present in Lagos and Abuja.
    Read more about this company

     

    Relationship Manager

    Who You Are

    • You are an excellent communicator, able to work with sales and marketing team and build rapport with customers
    • You are a strategic thinker with analytical mind and strong problem solving skill
    • You process driven and goal-oriented
    • You are highly organized, with capacity to work under pressure
    • A self-started who requires less or no supervision.

    What You'll Do

    • Understand customer’s need and develop plans to address them.
    • Resolve customers’ complaints quickly and effectively.
    • Identify key staff in client companies to cultivates profitable relationships.
    • Forwards upselling and cross-selling opportunities to the sales team in Kwik.
    • Promote high-quality sales, delivery, payment and customer service processes.
    • Manages customer business communication and collaborate to ensure customer satisfaction.
    • Handles and follow-up with customer’s invoice and payment.
    • Handles daily, weekly and monthly reconciliation issues with customers.

    What You'll Bring

    • B.A/B.Sc in Social Sciences, equivalent practical experience.
    • 3+ years of experience in designing and executing training program.
    • Excellent communicator and strong in record keeping.
    • Ability to take initiative and be flexible in a constantly-changing work environment.
    • Strong knowledge of Microsoft Office suites.

    Life at ADT

    • Join a diverse, passionate & driven team of all backgrounds
    • Casual work environment
    • Comprehensive health benefits to fit your needs
    • Competitive salary.

    go to method of application ยป

    Order Management Officer

    What You'll Do

    • Ensure compliance to all Kwik order fulfilment policies and procedures.
    • Adherence to appropriate order flow and SLAs.
    • Communicate with all interfacing team and customers in a professional and concise manner.
    • Manages customers order from end to end.
    • Track and report order statuses while making sure orders ship are without issue.
    • Research and resolve chargebacks from customers to prevent future occurrences.
    • Overall proactive approach to work by taking ownership of tasks, moving forward as appropriate to meet deadlines and objectives.

    Who You Are

    • You must be process driven, good in time management, critical thinking, organise and customer centric
    • An excellent communicator and a great work ethics
    • Ability to multi-task and work under pressure, being resolutive and self-motivated
    • A good team player with analytical skill
    • You are tech savvy and have feel comfortable using technology on daily basis
    • You will make sure that our amazing services are available and perfectly executed to our customers conveniently and seamlessly.

    What You'll Bring

    • B.A/B.Sc or equivalent practical experience.
    • 2+ years of order management or supply chain operations experience to ensure on-time delivery
    • Experience in customer service and communication skill
    • Ease of use of Microsoft Office and variety of tech platforms

    Life at ADT

    • Join a diverse, passionate & driven team of all backgrounds
    • Casual work environment
    • Comprehensive health benefits to fit your needs
    • Competitive salary.

    Method of Application

    Use the link(s) below to apply on company website.

     

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