Jobs at ipNX Nigeria Limited

Job ID: 40
Location: Lagos
Department: Information Systems and Technology
Function: System Analysis and development
Reporting to: Head, Information Systems & Technology
Travel Frequency: Occasional

Purpose of the Job

• Primary responsibility for the development and support of the OSS/BSS platform and its integration with other systems and applications.

Expected Key Results:

• Develop  and build software and applications
• Ensure feasibility and usefulness of projects
• Reporting

Educational Qualifications & Functional Skills

• Minimum 2.1/Upper Credit Bachelor's Degree in Computer Science, Computer Engineering, or Computer Information Systems or related field or a combination of related experience and education.

Work Experience:

• Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required
• Demonstrated experience developing database- driven web applications using PHP, Python, Ruby on Rails, or Java, a plus
• Previous experience in Telco OSS/BSS software, such as Freeside and FreeRadius, a big advantage
• Experience with user experience software development using JavaScript including libraries such as JQuery, XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5, Flash)
• Strong integration skills
• Good understanding of web application development using HTTP REST, software standards, software development life cycle and methodologies
• Knowledge of software development process, quality control, and impact assessment
• Demonstrated knowledge in mobile platforms, internet technologies and user interface
• Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment. Experience working with version control systems (Subversion, Git)

Other Requirements:

• Strong team player
• Ability to mentor less experienced engineers
• Solid problem solver
• Ability to quickly learn and apply new tool sets, technology and concepts
• Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
• Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users

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Job ID: 44
Location: Garki, Abuja
Department: Group Infrastructure Unit
Function: Network Implementation & Support
Reporting to: Regional Head, Implementation & Support
Travel Frequency: Occasionally

Purpose of the Job

• To improve on the SLAs with customers by reducing the MTTR which will translate to improve service to customers.

Expected Key Results

• Provision of support to corporate and retail clients, in the form of timely fault diagnosis and resolution.
• Monitoring and troubleshooting of the core network with the aim of proffering quick and accurate resolution to core network problems.
• Managing Pre-Installation procedures (site survey), and actual installation, integration and maintenance of microwave radio links (point-to-point, point-to-multipoint and NLOS).
• Establishing and managing end-to-end connectivity for banks and other corporate bodies.
• Installation, configuration and integration of new clients into the network.
• Providing adequate back-end support for field engineers.

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit Bachelor's Degree in Computer Engineering /Electrical Engineering or Computer Science.
• Professional Qualification: CCNA, CCNP

Work Experience:

• Minimum of 1 year experience.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning.

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Job ID: 62
Location: Lagos
Department: Customer Experience & Advocacy
Function: Improve overall service experience across the customer journey map & life cycle
Reporting to: Customer Experience Co-ordinator
Travel Frequency: N/A

Purpose of the Job

• To collate & analyze  data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from  initiation ,planning  completion to implementation and train , monitor & ensure consistency in service standards in ipNX.
  

Expected Key Results

• Customer Experience Management
• Customer Experience Training & Quality Assurance
• Reporting
• Other responsibilities as assigned

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit, Bachelor’s degree in  Social science or related field.

Work Experience:

• Minimum of 1 year of varied experience in Telecoms/Database Management and Customer Service Management.
• Strong working knowledge of survey & analytical tools.

Other Requirements:

• Customer Obssessed
• Data analytics
• Excellent communication skills
• Ability to optimize work processes
• Self-Development
• Nimble Learning
• Ensures Accountability
• Drives Engagement
• Drives Vision & Purpose
• Can Multi-task