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Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Our first product offering, Paga, is a direct to consumer mobile payments service. Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person who has a mobile phone to transact electronically - thus turnin...
ABOUT THE ROLE
The Customer Service Representative is responsible for answering incoming calls from various customers in a pleasant and professional manner. Understand different Paga products and services and effectively answer customers appropriately. The individual will be expected to fill out customer complaint forms and follow the complaint resolution process and assist all Paga customers. Also perform miscellaneous tasks as directed by the Customer Care Manager or Supervisor.
PRIMARY RESPONSIBILITIES
KEY COMPETENCIES
KNOWLEDGE AND SKILL REQUIREMENTS
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