Jobs at MainOne Cable

Department: Technical
Job Type: Permanent

Responsibilities
The IP NOC Engineer will be responsible for the following functions:

• Maintain and ensure full compliance with all Main One’s NOC processes and procedures
• Open a trouble ticket (TT) for every network event and ensure it is tracked up to the point of closure.
• Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
• Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
• Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
• Ensure all customer SLAs are met.
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.

Qualifications, Skills & Competencies

• HND/BSc. Degree in Computer Science or in a related discipline.
• 3-5 years’ working experience in similar position
• Good communication skills.
• Relevant Professional/Technical certifications preferably CCNA & CCNP
• Routing Protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
• Good knowledge of networking technologies- TCP/IP, BGP, DNS

Demand on the Job:

• Ability to handle the challenges that come with the job.
• Capable of multi-tasking, manage time and prioritise workload.
• Strong analytical skills
• Good technical documentation skills
• Ability to collate and interpret data from various sources.
• Ability to assess and prioritise faults and respond or escalate accordingly.
• Willingness to learn and develop new skills.
• Actively seek innovative ways of improving existing systems and processes.
• Actively encourage strong working relationships with other teams.
• Very good understanding of Main One’s products and processes.
• Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.

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Location: Saka, Lagos
Department: Technical
Job Type: Permanent

Responsibilities
The Facility Engineer will be responsible for the following functions:

• Perform 1st line troubleshooting of faults involving the generators and other facilities
• Provisioning of power and installation of AC & DC equipment.
• Prepare accurate daily, weekly and Monthly reports.
• Ensuring that safety and health standards at work are adhered to
• Acts as the primary contact for all third party (facilities) related issues (emergencies and repairs)
• Ensure 100% availability of power and manage diesel supply and replenishment process in all MainOne POPs.
• Maintenance of all MainOne and third party POP facilities as well as service coordination and service providers’ management
• Carry out regular assessment of POP facilities to determine items that are due for replacement or repair and initiate appropriate action
• Work on shift basis under pressure and ability to manage with stress

Qualifications, Skills & Competencies

• BSc/HND in any relevant discipline.
• Minimum of 3 years in telecom facility operations & maintenance experience.
• Proficiency in the use of MS Office tools.
• Facilities management.
• Project management.
• Excellent people skills.
• Must be customer service oriented.
• Contract/vendor management skills
• Good interpersonal relationship.
• Excellent oral and written communication skills
• Proficiency in working with AC and DC power systems.
• Strong organizational skills with the ability to prioritize and multi-task.

Demand on the Job:

• Ability and willingness to work long hours and meet tight schedules.
• Ability to work with minimal supervision.
• Ability to work under pressure and ability to deal with stress.
• Willingness to take initiative and resolve problem.
• Ability to work with all levels of the organisation.
• Ability to be spontaneous and handle last minute tasks.
• Ability to work well independently within a fast paced, result oriented environment.
• Ability to pay attention to details.