IP NOC Engineer at MainOne

Department: Technical
Job Type: Permanent

Responsibilities
The IP NOC Engineer will be responsible for the following functions:

• Maintain and ensure full compliance with all Main One’s NOC processes and procedures
• Open a trouble ticket (TT) for every network event and ensure it is tracked up to the point of closure.
• Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
• Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
• Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
• Ensure all customer SLAs are met.
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.

Qualifications, Skills & Competencies

• HND/BSc. Degree in Computer Science or in a related discipline.
• 3-5 years’ working experience in similar position
• Good communication skills.
• Relevant Professional/Technical certifications preferably CCNA & CCNP
• Routing Protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
• Good knowledge of networking technologies- TCP/IP, BGP, DNS

Demand on the Job:

• Ability to handle the challenges that come with the job.
• Capable of multi-tasking, manage time and prioritise workload.
• Strong analytical skills
• Good technical documentation skills
• Ability to collate and interpret data from various sources.
• Ability to assess and prioritise faults and respond or escalate accordingly.
• Willingness to learn and develop new skills.
• Actively seek innovative ways of improving existing systems and processes.
• Actively encourage strong working relationships with other teams.
• Very good understanding of Main One’s products and processes.
• Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.