IT / AV Technician at Discovering Talents Academy

Job Summary

• Responsible for managing hotel IT systems, networks, and all Audio-Visual equipment to ensure seamless guest experience, smooth conference/event operations, and uninterrupted hotel operations.

Key Duties & Responsibilities

• IT Support Provide day-to-day IT support for hotel staff - PMS, POS, printers, desktops, email Install, configure, and maintain hotel network - WiFi access points, routers, switches, LAN cables. Ensure 24/7 internet connectivity for guests and operations - monitor ISP, hotspot portal Manage user accounts, passwords, data backup, and antivirus Troubleshoot hardware/software faults promptly and maintain IT inventory Ensure CCTV, biometric access, door lock system are functional
• Audio-Visual (AV) Operations Set up and operate AV for conferences, meetings, weddings - Projectors, LED screens, PA system, microphones, mixers, amplifiers, stage lightsDo sound checks before events, support MC/DJ, and stand by during events to handle faults Maintain banquet hall AV equipment - daily testing, cleaning, cable managementOperate background music (BGM) system for lobby, restaurant, bar, pool Maintain in-room TV systems, IPTV, satellite/DStv decoders
• Guest Support Handle guest complaints on WiFi, TV, AC remote (tech-related) with courtesy and speed Provide in-room tech assistance - HDMI connections, laptop presentations. Must be well-groomed and professional in guest areas
• Preventive & Documentation Follow preventive maintenance schedule for IT/AV equipment Keep log of faults, repairs, ISP downtime, and equipment movement Recommend upgrades and cost-effective solutions Ensure cybersecurity basics - no unauthorized software, regular updates

Requirements & Qualifications

• ND/HND/BSc in Computer Science, IT, Electrical Electronics, or related field with 2-4 years experience as IT Technician / IT Support / AV Tech, hotel experience is a strong advantage. Certifications like CompTIA A+, Network+, CCNA, or AV certification is an added advantage Knowledge of Windows OS, Networking (TCP/IP, WiFi), PMS/POS, and basic server admin Practical knowledge of sound systems, projectors, mixers, LED walls
• Skills & Competencies: Strong troubleshooting for IT and AV Excellent customer service - guest first mindset Able to work under pressure during live events Good communication, time management, and ability to work shifts/nights/weekends. Honest, discreet (handles sensitive hotel data), and team player Physically able to lift, mount projectors, lay cables.
• Working Conditions: Shift and weekend duty, on-call for urgent guest/event issues Frequent standing, climbing ladders, working in server room, banquet halls