Job Vacancies at Andela Nigeria

About the Role

• Manage Service desk in all Andela offices globally. Provide user support and customer service on company-supported computer applications and platforms.
• Troubleshoot problems and advise on the appropriate action.
• Coordinate all scheduled and unscheduled services for clients and ensure all maintenance is successfully completed successfully and on time, while the client is kept informed of the progress.
• Reporting to the IT Director, the Service Desk Manager is responsible for building and maintaining effective service desk function while providing Level 1 support to all Andela employees.

Key Responsibilities

• Act as the primary contact personnel for IT Help and support Desk and the service desk function.
• Attend to incoming service requests via helpdesk system from employees in a timely manner using existing procedures.
• Prioritize services requests in the company system and assign them to the relevant personnel.
• Lead  communications with the employees for both scheduled and unscheduled services
• Keep employees informed of status, timing and options for support and ensure customer satisfaction through continuous status information sharing.
• Engage in every issue and work on behalf of the client to get the issues resolved within the SLA.
• Study ticket trends and develop and communicate educating material through available channels such as the company intranet and the help and support system.
• Assist in constantly creating and improving processes and procedures as it relates to employee support
• Escalate any Service  Desk Team concerns to the IT Management team for resolution.
• Assist in disseminating information including maintaining and updating technical calendars, updating employee information.
• Submit weekly, monthly and quarterly reports for measuring help desk service levels, as required.
• Identify root problems which may negatively affect the helpdesk service delivery and notify the IT Management team, with recommendations, as identified.
• Coordinate workshop repairs, stand-by equipment and procurement for all working tools provided by IT

Qualifications & Experience

• 5+ years’ experience in IT helpdesk or IT customer support environment is mandatory
• Bachelor's degree in IT preferred
• ITIL Certification and Zendesk knowledge is an added advantage.
• A good understanding of computer networks.
• Ability to work with different operating systems i.e MacOs, Windows and LINUX
• Training in Help desk and systems and  processes is an added advantage
• A good grasp of technical installations and willingness to learn
• Working knowledge of fundamental operations of relevant software, hardware and other equipment.

EPIC Values Alignment:

• Demonstrable commitment to the learning & development of people and technology
• The ability to learn new things fast enough to amaze your friends and family

Interested?

• If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch.

Benefits & Compensation

• Full-time compensation
• Full medical coverage
• Breakfast, lunch and snacks provided daily
• Beautiful working environment
• Opportunity to work with the brightest minds on the planet
• Oh, and a chance to change the world!

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About the Role

• Andela is seeking Staffing Specialist who is responsible for fulfilling staffing requests from our revenue teams.
• The Staffing Department is responsible for determining and matching Andela developers’ skillset with our partners’ engineering needs in a consultative approach, as we continue to scale.
• Staffing Specialists work as the intermediary to enable our Partners to reach their goals while allowing our developers to gain experiences that help them to learn and grow, ensuring the best experience for both.
• Our partners today range from small businesses to Fortune 500 companies. CTOs and engineering leaders at these organizations supplement their teams with Andela developers who range in the background, technical expertise and seniority. Effectively matching the best technical teams for our partners’ needs is at the crux of our value proposition.
• This position requires a highly organized self-starter with an interest in operations and engineering. He or she must be comfortable with working across teams and cross-culturally in a fast-paced environment.

Requirements

• Own staffing logistics and matchmaking on all engagements (new and up-sells), while providing insight into the process to relevant teams
• Work with pre-sales, solutions architect team to understand the needs of the partner, any risks, and what is needed to make their ideal suggested solution a reality, taking into account any supply constraints
• Provide transparency on the availability of our developers to Revenue driving teams
• When inventory is unavailable, partner with the Director of Staffing to game plan the next best option, potential ramp options and time frame for a partner’s proposal
• Develop a deep understanding of developers currently available, including their technical skill set, prior industry experience, and growth desires
• Ensure 100% data accuracy in Andela’s systems around developer profiles, availability, and engagements
• Lead informational sessions with developers concerning staffing process

Qualifications

• Four-year degree from an accredited university, preferably in Business, Operations, Engineering, or Computer science
• 2+ years in an fulfilment or operationally focused role
• Experience with working in and with distributed teams
• Previous experience working in software development, technology consulting or software product management is a plus
• Demonstrated ability to adapt to changing business priorities and a strong work ethic
• Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and keep track of multiple conversations at once
• Strong organizational skills with experience coordinating multiple work streams simultaneously
• EPIC Values Alignment
• Demonstrable commitment to the learning & development of people and technology
• The ability to learn new things incredibly fast
• Persistently acting in alignment with Andela's EPIC Values

Benefits & Compensation

• Full-time compensation
• Full medical coverage
• Breakfast, lunch and snacks provided daily
• Beautiful working environment
• Opportunity to work with the brightest minds on the planet
• Oh, and a chance to change the world!

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About the Role

• In this role, you will primarily work as a Senior Backend Engineer within the Technology department building world-class internal products to support Andela’s business needs.
• As the Senior Backend Engineer, you will take on complex tasks and complete them despite roadblocks, grabbing others for help or insight as necessary.
• You will require very little oversight beyond high-level direction; you can take a complex user story, break it down into sub-tasks, and complete their sub-tasks with relative ease.
• You will show initiative beyond knocking tasks off a list; you are able to identify and suggest areas of future work for yourself or your team.
• You will drive product velocity and deliver products with confidence.
• You will take pride in building products that are key to helping Andela grow and scale as an organization.

You’re the kind of person who:

• Believes that building great software is more than just delivering working code, that other aspects such as reusability, testability, maintainability, security, and performance are just as important.
• Is constantly learning and expanding your skill sets on and off the job.
• Can mentor entry-level developers willing to become world-class.

Key Responsibilities of the Role

• Work closely with Product Managers and Stakeholders to understand the business needs
• Deliver complex software solutions that meet those needs
• Share responsibility for strategically scaling Andela’s internal systems
• Promote and nurture good team practices such as TDD, code reviews, and pair programming
• Bring vision to the team in the form of new technology recommendations, ideas and approaches
• Mentor entry-level developers willing to become world-class

We are interested in a candidate with experience in the following technologies that we currently use:

• Javascript / Node.js
• Typescript
• Postgres
• Google Cloud, Docker, Google Cloud Pub/Sub , kubernetes

Qualifications

• 4-8 years of software development experience
• Strong understanding of computer science principles
• Experience working in an agile environment (standups, sprint planning, retrospectives, etc)
• TDD and pair programming experience
• Experience or strong interest in microservices architectures and distributed systems
• Solid written and verbal communication
• A Bachelor's or advanced Degree in Software Engineering, Computer Science or related field.
• Solid foundation in Linux administration and troubleshooting
• Experience with system automation
• Deeply familiar with concepts like DevOps , Continuous Delivery and TDD

Bonus

• Experience developing ed-tech or learning technology products

EPIC Values Alignment:

• Demonstrable commitment to the learning & development of people and technology
• The ability to learn new things fast enough to amaze your friends and family Interested?
• If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch.

Benefits & Compensation

• Full-time compensation
• Full medical coverage
• Breakfast, lunch and snacks provided daily
• Beautiful working environment
• Opportunity to work with the brightest minds on the planet
• Oh, and a chance to change the world!