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  • Posted on: 11 January, 2018 Deadline: Not Specified
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  • IL Bagno is the regional distributor for the world’s leading manufacturers of sanitary ware and bathroom fittings and accessories. We excel in the provision of total bathroom solutions, creating unique and innovative bathroom themes for both the domestic and commercial markets. Incorporated in Nigeria as a private limited liability company, under the name ‘Black Pelican Ltd’ on the 11th of November 2003, we commenced operations in May, 2004.

    Customer Service Executive



    • Preparation of installation quotation
    • Attend to all products and services inquiries by both potential and existing clients
    • Document and maintain up-to-date records such as customer account information, customers feedback, maintenance feedback, sub-contractor records,  project files, maintenance records etc
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Analyze customers’ needs and collect customers’ information in order to recommend products & services to improve sales
    • Initiate required action for response to customer service requests for maintenance/installation services, communicate same to the appropriate personnel/departments and ensure prompt feedback
    • Manages Bagno Technik activities by planning/scheduling their daily maintenance/installation activities.
    • First Degree in any related Discipline and a minimum of 2:2. Male candidate only, 4-6 years related work experience

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    Sales Manager



    • Manages and oversee the Sales target of Sales team in line with the organisation’s annual budget figure.
    • Plan and direct the day-to-day activities of the Sales Team working towards the achievement of targets as well as ensuring the efficient utilisation of resources.
    • Pitching for businesses, preparing proposals and negotiating contracts
    • Build and maintain relationships with specifiers, plumbers, installers and suppliers, for the purpose of creating business alliances that complement IL Bagno’s core competencies and business objectives
    • Participate in, and lead the sales teams in making sales presentations aimed at securing new businesses across pre-determined locations
    • Perform first cut review and validation of Project Proposals and Sales Quotations to ensure that customer needs and design requirements are addressed and quotations comply with IL Bagno policies on sales and pricing
    • Coach Executives on practical strategies and methods for closing sales and managing customer/client accounts Conduct (in collaboration with the Project Monitoring Officer)
    • M.Sc from a reputable University with a minimum of 2:2, 8 - 10 years leadership position experience in the Banking, Telecommunications or Manufacturing Industry

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    Sales Executive



    • Negotiate and win sales for the organization thereby contributing towards the achievement of team and departmental targets.
    • Build and maintain relationships with specifiers and suppliers, for the purpose of creating and strengthening business alliances that complement company's core competencies
    • Participate in sales presentations aimed at pitching for business across pre-determined locations as required in the sales/marketing scorecard
    • Prepare proposals and quotations for the provision of total bathroom solutions, working with the other teams in preparing installation proposals.
    • Manage customer/client accounts, maintaining knowledge of key account status and following up on outstanding invoices and receivables that are due.
    • First Degree in a related discipline with a minimum of 2:2, 4-6 years sales related quality experience, females betwwen 22-32 years are encouraged to apply

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    Head HR



    • Review and maintain IL Bagno HR policies, processes and procedures, enforcing compliance with policy and ensuring the update and initiation of new policies, processes and procedures in line with best practices and in support of the organisational strategy and direction.
    • Oversee and coordinate effective new hire induction programmes as part of the overall indoctrination process
    • Drive and facilitate the annual performance management system, from goal setting (Scorecard development) through to half year/year end appraisals to the preparation of annual Employee Development Plan
    • Responsible for the monthly payroll administration, working in conjunction with Internal Control & Reconciliation
    • Direct and manage the staff Welfare and Benefits Scheme in line with company policies and procedures.
    • Manage staff disciplinary and grievance issues in line with policy and advise management accordingly
    • Participate in leading and managing organisational change initiatives, with a focus on the people side of change management.
    • Prepare and maintain Company Compensation Structure
    • Responsible for preparing and maintaining HR Annual Budget
    • Provide and coordinate employee services and counseling
    • Acts in a confidential capacity handling internal and external inquiries from employees and departments
    • First degree in any Social Science or Management Discipline. Membership of professional organisations (e.g. CIPMN, CIPD, SHRM) is an added advantage. Minimum of 7 Years related work experience

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    Project Monitoring Officer



    • Assist in drafting installation project plans, including a work plan as well as a scope and approach document
    • Monitor Project scope, time, quality and budget as part of the end-to-end project management process
    • Manage and co-coordinate sub-contractors and artisans to ensure proper product installation, prevent product damage and assure the 100% working conditions of installed bathroom, kitchen and light products prior to project hand-over
    • Manage installation project as assigned from start to finish and responsible for any deviation of sub-contractors installation from drawings.
    • Liaise  with in-house and clients’ architects to ensure products are properly installed according to drawing specification
    • Handle the procurement of project installation materials where applicable
    • Ensure necessary policy and procedures are followed before mobilizing subcontractors to site
    • Ensure adherence to standard Project Close out procedures including administering Client Satisfaction surveys for each installation project
    • BSc in Mechanical Engineering, Project Management or a related discipline. Professional Project Management Certification is an added advantage. Minimum of 2-4 years Bathroom Design & Installation experience is highly required

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    Supply Chain Manager



    • Develop a strategy that ensures excellence in all areas of inventory to support the company’s mission and core objectives.
    • Develop an annual business plan and operating budget for the inventory department and monitor the implementation of these to ensure that the financial targets are met
    • Ensure timely delivery of customer orders.
    • Ensure Just-In-Time Delivery & Accuracy in Delivery.
    • Oversee Accurate Stocking; Ease in Assessing Goods in Stock; Speed of Delivery.
    • Assist in the development of a companywide Category Purchase Strategy for commodities.
    • Determine and circulate current price list
    • Responsible for the review, reconciliation and daily reporting of the account/financial position with each IL Bagno offshore Supplier
    • Provide timely stock position
    • Management of key project governance documentation for key Supplier and Development initiatives.
    • Management of key risks on behalf of the Procurement Division.
    • Developing and maintaining documentation in support of key Supplier and Development initiatives.

    BSc. in Related Discipline. Certificate of Competence in Purchasing and Supply is essential. Computer literacy using Microsoft Office Product is mandatory. 8-10 years relevant work experience

    Method of Application

    Interested and qualified? Send in your application by clicking the Apply button below

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