Career Opportunities at Airtel Nigeria

Job description
The role holder will -
Review, implement and monitor all technical and network assurance policies and procedures to ensure that avenues for leakages/losses are identified and plugged to guarantee maximum revenue.

Duties and Responsibilities:

• To ensure completeness, consistency and accuracy of all Provisioning on the network and billing elements -
• Develops and implements provisioning controls on all network elements for rating and billing accuracy.
• Makes recommendations based on identified deviations.
• Ensures provisioning risks associated with new and existing products and services are identified and mitigated to avoid revenue loss -
• Design procedures for effective monitoring of all provisioned data on the provisioning nodes to ensure consistency in count, profile/services and accesses
• Manages periodic monitoring of products and service configuration to ensure proper billing.
• Ensures timely completion of revenue impacting RA Projects -
• Design procedures for effective Management, successful roll-out and timely completion of RA projects
• Provides inputs on how to identify mismatches and implementation of corrective actions.

Guard against revenue losses -

• Develop procedures for daily reconciliation of call data records transfer from the switches to the billing systems for completeness and accuracy
• Report revenue impacting deviations and follow through to ensure prompt resolution
• Ensure revenue maximization through 100% risk identification and mitigation -
• Assumes responsibility for continuous improvements of processes aimed at identifying new revenue opportunities and optimization of revenue assurance tool.
• Provide assurance that all operational risks have been identified and adequate controls have been put in place to mitigate against these by ensuring policies are in place to forestall leakage.

KPI Reports -

• Initiate and establish an effective analysis of the root causes for all KPIs beyond the admissible parameters.
• Initiate and conduct studies to maximize revenue and process efficiency

Relevant Skill and Experience

• Bachelor of Science, MBA an added advantage
• Strong Analytical/decision-making skills
• Sound Knowledge of SQL (Structured Query Language) and ACL (Audit Command Language) for data analysis and reporting
• Technical Proficiency – Advanced Microsoft Office
• Minimum 5 years relevant working experience in Billing, Revenue Assurance and Fraud Management

Other requirements (Behavioural etc.)

• Problem-solving skills and good team spirit
• Interpersonal skills
• Communications skills
• Able to be proactive and resilient

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Job description
This position is key in identifying potential and existing revenue leakage areas in the business and preventing such leakages. Thus enabling the business to maximize its revenues thereby increase profitability.

Duties and Responsibilities:

To ensure accurate recording of traffic on the interconnect billing system –
Compare interconnect CDRs and Switch CDRs from other downstream systems e.g. Cognos, Connectiva etc. to ensure accurate recording of traffic on the Interconnect System

Interconnect international B_Table validation to ensure billing/charging accuracy of interconnect CDRs –
Review international interconnect dump from all transit MSC for B table and check for all the charging, routing, and barring parameters defined on each MSC.

Formulate risks prevention techniques in the billing of all roaming services/products –

• Design controls and processes to ensure accuracy and completeness of billing of revenue products across all billing domain with the organization.
• Identify GAPS and initiate work steps.
• Develop and interpret roaming reports and revenue KPIS and providing consultation to management
• Ensure compliance with self-validated control check list.
• Drive favorable roaming revenue position by ensuring accuracy of invoicing and dispute resolution with all roaming partners –
• This is achieved through reconciliation of partner’s records, highlighting areas of dispute and liaison with partners to resolve disputed invoices.

Conduct business impact assessments of roaming new products –

• Reconciliation and validation of roaming partners test records with Airtel data and ensuring accurate processing of records by the data clearing house
• Ensure that routine test and validations are done for all new roaming partners, products/services to ensure accuracy and completeness to prevent loss in revenues.
• Propose and implement controls to mitigate against risks in roaming financial and data clearing –
• Reconciliation and validation of Airtel records with the clearing House records, ensuring record completeness, billing accuracy and prompt transfer of files to avoid old and unbillable records for inbound and outbound roaming operations
• Ensure that operational system and process controls are consistent with company’s expectations with emphasis on data quality and data access to ensure revenue maximization –
• Review of audit issues on roaming controls and ensuring prompt closure of any outstanding issues
• Monitoring of roaming traffic trend per revenue stream as well as analysis, investigation and resolution of traffic issues
• Conduct root cause analysis for all KPIs beyond admissible parameters

LCR Validation –
Ensure least cost routing is prepared and implemented accurately.

Interconnect CDR extraction –
Ensure Interconnect CDRs are made available to Operators when invoices are disputed

Resolution of interconnect dispute –
Resolving all interconnect disputes where variance between Airtel records and Interconnect Operator records exceeds acceptable variance allowed by NCC.

Interconnect reference data validation –
Ensure the accuracy of rates, trunks, switch and all other reference data configured on the interconnect billing system.

Test Call Reconciliations –
Reconcile test CDRs between Airtel and Interconnect operators and ensure completes, accuracy and validity of CDRs before new routes are opened or expansion of existing routes.

Ensure KPIs/ reports availability –

• Ensure that Interconnect reports and KPI’s are available to stakeholders and management for decision making.
• MSC/TRUNK MOU trending to monitor operator performances –
• Monitor Interconnect Switch, Trunk and Operator to ensure completeness of Operator minutes of use and revenue arising

Relevant Skill and Experience

• Bachelor of Science, MBA an added advantage
• Minimum 12 years relevant working experience with +5 years in Revenue Assurance and Fraud management

Other requirements (Behavioural etc.)

• Problem-solving skills and good team spirit
• Interpersonal skills
• Communications skills
• Able to be proactive and resilient