Fresh Job Opportunities in the Hospitality Industry Via Bradfield Consulting

Job DetailsYou will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement.

JOB LOCATION: ABUJA

RESPONSIBILITIES

• Ensure and provide flawless, upscale, professional and high-class guest service experiences
• Analyze customer feedback and provide strategic direction to continuously improve overall rating
• Respond to guests needs and anticipate their unstated ones
• Expect and react promptly to guests’ requirements and inquires
• Actively listen and resolve guests’ complaints
• Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
• Promote all amenities, conveniences and programs offered
• Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
• Appraise team’s performance and produce reports
• Examine activities logbook, assign tasks appropriately and implement control schedule daily

SKILLS AND COMPETENCIES

• Good communication skills both written and verbal, with the ability to complete relevant paperwork.
• Planning and organizational skills
• Previous supervisory experience

EDUCATION AND EXPERIENCE

• BS degree in hospitality management, business administration or related field
• At least 5 – 7 years’ experience in the hospitality industry
• Proven working experience as guest relations manager
• Working experience in hospitality
• Adequate knowledge of personalized services principles and processes
• Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
• Familiarity with industry’s latest trends
• Hands on experience with guest relationship management software

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Job Details

Your main responsibilities will be to assist the Executive Housekeeper in ensuring that rooms are cleaned and prepared to our high standards by supervising the team of room attendants.

JOB LOCATION: ABUJA

RESPONSIBILITIES

• Preparing the daily list of rooms to clean and prepare, checking rooms, ensuring we have sufficient supplies etc you will also be required to help with the cleaning and preparation as required.
• To supervise all housekeeping operatives and ensure high standards.
• To ensure all activities are logged at every shift, not limited to lost and found items.
• All other duties assigned by the Executive Housekeeper.
• Assist Executive Housekeeper in maintaining a monthly linen inventory

SKILLS AND COMPETENCIES

• Good communication skills both written and verbal, with the ability to complete relevant paperwork.
• Planning and organizational skills
• Experience of using a variety of cleaning equipment and Products.
• Previous supervisory experience

EDUCATION AND EXPERIENCE

• A minimum of OND/HND in any discipline and at least 5 years’ experience in the hospitality industry
• Formal training from any hospitality college will be an added advantage.
• A total of 7-year working experience is required.