Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Sep 9, 2016
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Bradfield is equipped not only to attract excellent personnel but to ensure that they are improved and empowered to deliver on every client’s strategic intent/organizational goal. Our value is to assist in getting rid of all inconvenience associated with recruitment; plus reducing unsuitable employees either via skill or culture. And more... all this w...
    Read more about this company

     

    Guest Relations Manager

    Job DetailsYou will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement.

    JOB LOCATION: ABUJA

    RESPONSIBILITIES

    • Ensure and provide flawless, upscale, professional and high-class guest service experiences
    • Analyze customer feedback and provide strategic direction to continuously improve overall rating
    • Respond to guests needs and anticipate their unstated ones
    • Expect and react promptly to guests’ requirements and inquires
    • Actively listen and resolve guests’ complaints
    • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
    • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
    • Promote all amenities, conveniences and programs offered
    • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
    • Appraise team’s performance and produce reports
    • Examine activities logbook, assign tasks appropriately and implement control schedule daily

    SKILLS AND COMPETENCIES

    • Good communication skills both written and verbal, with the ability to complete relevant paperwork.
    • Planning and organizational skills
    • Previous supervisory experience

    EDUCATION AND EXPERIENCE

    • BS degree in hospitality management, business administration or related field
    • At least 5 – 7 years’ experience in the hospitality industry
    • Proven working experience as guest relations manager
    • Working experience in hospitality
    • Adequate knowledge of personalized services principles and processes
    • Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
    • Familiarity with industry’s latest trends
    • Hands on experience with guest relationship management software

    Method of Application

    Interested and qualified? Go to Bradfield Consulting on bradfieldconsulting.has-jobs.co.uk to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Bradfield Consulting Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail