• Graduate Customer Care Job at Transquisite

  • Posted on: 27 November, 2015 Deadline: Not Specified
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  • Transquisite operates as a Recruitment, Human Resource and Training Consultancy whose business objective is to empower and develop the talent in Sub-Sahara Africa. By infusing local and international practices, Transquisite Consulting offer bespoke comprehensive services that assist businesses to reach their maximum potential through the development of employees and the brand as a whole.

    Call Centre Agent

     

    Description
    We are currently looking for a French Speaking Call Centre Customer Service Agent to join our clients' Sub-Sahara Africa Customer Service Team.
     
    The brand is looking to penetrate new markets in the region and need a French speaking call centre agent to champion the implementation.
     
    The ideal candidate would have excellent communication skills and demonstrate the ability to be a problem solver whilst maintaining a high level of customer service
     
    RESPONSIBILITIES:

    • Answer calls and respond to emails
    • Handle customer inquiries both telephonically and by email
    • Research required information using available resources
    • Manage and resolve customer complaints
    • Provide customers with product and service information
    • Enter new customer information into system
    • Update existing customer information
    • Identify and escalate priority issues
    • route calls to appropriate resource
    • follow up customer calls where necessary
    • document all call information according to standard operating procedures
    • complete call logs
    • Produce call reports
    • Obtains client information by answering telephone calls; interviewing clients; verifying information.
    • Determines eligibility by comparing client information to requirements.
    • Establishes policies by entering client information; confirming pricing.
    • Informs clients by explaining procedures; answering questions; providing information.
    • Escalate enquiries to the relevant department
    • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
    • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
    • Accomplishes sales and organization mission by completing related results as needed.

    QUALIFICATIONS:

    • Degree in Business Administration or related degree
    • Minimum of 1 years’ experience working in  a call centre environment
    • Knowledge of CRM Databases
    • Excellent Verbal Communication Skills
    • Efficient and Accurate Data Entry Skills,
    • Excellent Interpersonal Skills
    • Excellent Attention to Detail
    • High level of Professionalism
    • Demonstrate the ability to Multi-task

    PLEASE NOTE: You would need to be a fluent french speaker to be consiidered for this position, other applications would immediately be disqualified

    Method of Application

    Interested and suitably qualified candidates should visit Transquisite Career Page

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