Call Centre Agent at Transquisite Consulting

Description
We are currently looking for a French Speaking Call Centre Customer Service Agent to join our clients' Sub-Sahara Africa Customer Service Team.
 
The brand is looking to penetrate new markets in the region and need a French speaking call centre agent to champion the implementation.
 
The ideal candidate would have excellent communication skills and demonstrate the ability to be a problem solver whilst maintaining a high level of customer service
 
RESPONSIBILITIES:

• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• Produce call reports
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Escalate enquiries to the relevant department
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.

QUALIFICATIONS:

• Degree in Business Administration or related degree
• Minimum of 1 years’ experience working in  a call centre environment
• Knowledge of CRM Databases
• Excellent Verbal Communication Skills
• Efficient and Accurate Data Entry Skills,
• Excellent Interpersonal Skills
• Excellent Attention to Detail
• High level of Professionalism
• Demonstrate the ability to Multi-task

PLEASE NOTE: You would need to be a fluent french speaker to be consiidered for this position, other applications would immediately be disqualified