Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 27, 2015
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Transquisite Consulting operates as a Human Resources and Recruitment Consultancy offering bespoke services with the objective to develop businesses to reach their maximum potential through the development of employees and identifying key talent that will enhance the brands’ objectives. We are in a society where there is a gap between service and deliv...
    Read more about this company

     

    Call Centre Agent

    Description
    We are currently looking for a French Speaking Call Centre Customer Service Agent to join our clients' Sub-Sahara Africa Customer Service Team.
     
    The brand is looking to penetrate new markets in the region and need a French speaking call centre agent to champion the implementation.
     
    The ideal candidate would have excellent communication skills and demonstrate the ability to be a problem solver whilst maintaining a high level of customer service
     
    RESPONSIBILITIES:

    • Answer calls and respond to emails
    • Handle customer inquiries both telephonically and by email
    • Research required information using available resources
    • Manage and resolve customer complaints
    • Provide customers with product and service information
    • Enter new customer information into system
    • Update existing customer information
    • Identify and escalate priority issues
    • route calls to appropriate resource
    • follow up customer calls where necessary
    • document all call information according to standard operating procedures
    • complete call logs
    • Produce call reports
    • Obtains client information by answering telephone calls; interviewing clients; verifying information.
    • Determines eligibility by comparing client information to requirements.
    • Establishes policies by entering client information; confirming pricing.
    • Informs clients by explaining procedures; answering questions; providing information.
    • Escalate enquiries to the relevant department
    • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
    • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
    • Accomplishes sales and organization mission by completing related results as needed.

    QUALIFICATIONS:

    • Degree in Business Administration or related degree
    • Minimum of 1 years’ experience working in  a call centre environment
    • Knowledge of CRM Databases
    • Excellent Verbal Communication Skills
    • Efficient and Accurate Data Entry Skills,
    • Excellent Interpersonal Skills
    • Excellent Attention to Detail
    • High level of Professionalism
    • Demonstrate the ability to Multi-task

    PLEASE NOTE: You would need to be a fluent french speaker to be consiidered for this position, other applications would immediately be disqualified

    Method of Application

    Interested and suitably qualified candidates should visit Transquisite Career Page

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Transquisite Consulting Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail