Vacancies in a Leading Telecommunication Company

The Role:
To ensure smooth operation of various processes that contribute to the production of the organisation’s services.
·         Develop effective operational systems, processes and polices in support of the organization’s vision; 
·         Develop detailed plans in support of approved strategies, organizing required resources, monitoring and periodically reporting progress of plans; 
·         Continuously strive to improve processes, procedures to heighten productivity, timeliness and quality; 
·         Direct and provide a strategic framework for product managers to develop and manage new 3rd party relationships, contracts, data services/features, content and application portals and messaging products; 
·         Perform market research and analysis, design product, content and channels;
·         Develop and sustain parameters for service tracking and communication to clients (e.g. outgoing technical reports, SDD, logs performance analysis) 
·         Assist in the development of proposals for new services and platforms to clients;
·         Propose optimization of existing and new services;
·         Provide performance data to support management decision-making;
·         Evaluation and acceptance of new hardware and service deployed on VAS platforms;
·         Drive product and service delivery across the organisation by agreeing and setting goals; 
·         Support effective management reporting, information dissemination, business process and organizational planning; 
·         Ensure full integration of quality management processes and their effective deployment on a day-to-day basis; 
·         Supervise service and subscriber migrations on VAS platforms;
·         Organize documentation and handover of any new services to Business Development; 
·         Act as a liaison between networks and all departments; 
·         Ensure VAS services are implemented within allocated budgets; 
·         Keep up to date on VAS services and capabilities across all networks; 
·         Keep abreast with technological advancement within the VAS industry; 
·         Identify training and development needs of team members and manage skills enhancement programmes for the team to ensure targets are met;
·         Manage team boundaries and allocate resources between teams for an effective work load balance; 
·         Set clear objectives and guide team members to achieve targets and performance standards; 
·         Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded;
·         Structure and negotiate supplier partnership agreements;
·         Manage Vendors, negotiate and monitor SLAs;
·         Meet with the Business Development and Customer Service teams on a regular basis to identify the list of new client requirements, assess operational performance and review any identified opportunities and challenges;
·         Carryout Monthly/quarterly reviews with clients;
·         Perform other assigned duties as delegated from time to time.
Experience
·         Minimum of 5 years’ experience in VAS industry. 
Education
·         Minimum of a Second Class Upper Bachelor’s Degree or its equivalent. 
·         Experience and certification in Project Management (PMI, Prince2 or APM) would be an advantage 
·         MBA Preferred 

Requirements
·         Experience in managing crisis 
·         Strong background and work experience in Telecommunications and Consultancy 
·         A commitment to high professional ethical standards working in a diverse workplace; 
·         Excellent communication skills both verbal and written 
·         Knowledge of business and management principles and practices 
·         Experience in organizational effectiveness and operations management implementing best practices; 
·         Knowledge of project management principles and practices 
·         Good leadership with vision in managing a diverse group of staff and major project initiatives across the organization. 
·         Experience in deploying and optimizing VAS systems for multiple vendors, and interaction with Marketing, and IT departments 
·         Experience in Operation and Maintenance of all VAS platforms and charging systems including the deployment of new services; 
·         Has a passion for efficiency through continuous improvement.   Thrives on managing competing priorities

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Planning:
·         Conceptualize, design and monitor procedures to manage all VAS & IN platforms; preparation/ analysis of Logs (Short codes, SMS, Downloads, etc.)
·         Develop mobile and web applications 
·         Develop documentation process and procedures for managing VAS network and provide the necessary information required for implementation 
·         Planning/ implementation of systems and network checklists- perform engineering level network planning and design for all WANS and LANs installed 
·         Develop a global security plan to ensure safety of data and access to the platform 
·         Deploy new products and services 

Operations:
·         Manage all IS infrastructure and security as well as implementation of network upgrades 
·         Ensure systems/ servers are always up, running and backed up 
·         Liaise with technical partners on interface issues with the telecommunication networks 
·         Participate in vendor selection process including: requirements gathering, RFQ issuance, vendor evaluation, procurement, etc.
·         Ensure 24/7 service availability of mobile media content and infrastructure
·         Ensure that all Service Level Agreements are in place and adhered to by technical services team to the business. 
·         Conduct ongoing reviews of and changes to network and other hardware facilities with little negative impact on the user community. 
·         Identify and implement any necessary changes or upgrades.
Business Development:
·         Provide new services/solutions according to marketing requirements after inspection for availability with the current network structure and standards 
·         Exploit new technologies and keep abreast of all new developments in the field of networking and communication. 

Experience
·         Very strong technical background with a flair for technology management; minimum of 5 years’ experience in VAS solutions. 
Education
·         Minimum of a Bachelor’s degree in Computer Science/ Electronic Engineering/ Technology related field. 

Requirements
·         Familiar with VAS equipment and platforms (exposure to the Simplewire / Open Market gateway an added advantage) 
·         Familiar with telecommunication technology architecture 
·         Microsoft IIS and ASP.NET; Web/ Internet content filtering 
Competencies for the IT Manager
·         Stakeholder- relationship management skills 
·         Planning, analytical and project management skills 
·         Domain name (E-mail and website) service configuration and management.
·         Network Optimisation: High speed Local Area Networks based on Ethernet and fast Ethernet technologies, Local to Wide Area network connections, TCP/IP and other protocols, Wireless LAN. 
·         Programming skills (Visual basic and/or Java). 
·         Antivirus management and firewall configuration. 
·         Web/Internet content filtering. 
·         Operating Systems/Database: Windows XP, Windows Vista and windows server 2008, Red-Hat Linux, Oracle DB, SQL, Java, Php. 
·         Microsoft Application Suites: Microsoft Office 2010 (English), Microsoft Visio and Microsoft Project. 
·         Hardware: Administration and setup of Intel / Dell Servers, and PC system with following peripherals: mouse, monitors, multimedia systems, memories and network cards. 
·         Good communication skills and strong customer – centric focus

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The Role:
To improve the market position and grow profit through attracting new customers and by increasing the revenue generated from existing customers. 

Job Description:
·         Maintain customer relationships and ensure customer loyalty through excellent customer service 
·         Maintain regular and effective communication with clients via telephone, face-to-face and written communication 
·         Maintain a current and accurate knowledge of competitor products, be able to highlight their disadvantages and promote relevant benefits; 
·         Be able to demonstrate a full knowledge of all company products, relevant selling points and benefits; 
·         Manage and maintain a sales pipeline and ensure all business development opportunities are followed through to conclusion; 
·         To ensure efficient and effective operating standards for sales administration, planning and reporting systems;
·         Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales; 
·         Develop strategic sales plans and strategies; 
·         Identify and target influential people inside the client, customer and third party organisation and build relationships with them; 
·         Present to and consult with management on business trends with a view to developing new services, products, and distribution channels; 
·         Work with technical staff and other internal colleagues to meet client’s needs, concerns, and objectives; 
·         Advise Managing Director of client feedback/comments relating to product content and pricing as well as company performance; 
·         Develop and agree targets, pricing and margins along with the Managing Director and ensure they are met by team; 
·         Track progress against targets on an ongoing basis and take necessary action with Managing Director to refocus efforts if targets are not being met; 
·         Communicate new product developments to prospective clients; 
·         Support mobilisation of new business with agreed handover to Operations;
·         Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends; 
·         Represent the company on business development and sales-related projects and meetings; 
·         Create client proposals, contracts and any further documentation, following the company’s procedure; 
·         Maintain, develop and expand the company’s service portfolio range 
·         Keep abreast of all industry developments and being aware of and responsive to economic trends and government policies; 
·         Maintain relationships with all product related partners and suppliers and identifying new potential partners/suppliers, as required; 
·         Performs other assigned duties as delegated from time to time. 

Experience
·         Minimum of 5 years’ experience in VAS industry (mobile and web). 
·         Minimum of 5 years’ experience proven outside direct sales with focus in information technology, telecommunications, Software Development or allied industry. 

Education
·         Minimum of a Second Class Upper Bachelor’s Degree or its equivalent in Business Administration, Marketing or a technology related field. 
·         MBA Preferred

Requirements
·         Solid understanding and hands on experience of technology related to the VAS industry.
·         Strong knowledge of local industries, employers, and business market. 
·         Awareness of current trends in the VAS industry. 
·         Proven experience in developing account penetration and development strategies, and making sales. 
·         Experience with managing teams to meet objectives. 
·         Ability to call confidently on the highest-level decision makers in an organization.
·         Demonstrate success at working in a fast-paced, highly-competitive, deadline-oriented environment.
·         Self-motivated individual who exhibits a sense of urgency in all sales- and service-related activities.
·         Exceptional communication, presentation, follow-up, negotiation, and closing skills.