Operations Manager at Dragnet Nigeria

The Role:
To ensure smooth operation of various processes that contribute to the production of the organisation’s services.
·         Develop effective operational systems, processes and polices in support of the organization’s vision; 
·         Develop detailed plans in support of approved strategies, organizing required resources, monitoring and periodically reporting progress of plans; 
·         Continuously strive to improve processes, procedures to heighten productivity, timeliness and quality; 
·         Direct and provide a strategic framework for product managers to develop and manage new 3rd party relationships, contracts, data services/features, content and application portals and messaging products; 
·         Perform market research and analysis, design product, content and channels;
·         Develop and sustain parameters for service tracking and communication to clients (e.g. outgoing technical reports, SDD, logs performance analysis) 
·         Assist in the development of proposals for new services and platforms to clients;
·         Propose optimization of existing and new services;
·         Provide performance data to support management decision-making;
·         Evaluation and acceptance of new hardware and service deployed on VAS platforms;
·         Drive product and service delivery across the organisation by agreeing and setting goals; 
·         Support effective management reporting, information dissemination, business process and organizational planning; 
·         Ensure full integration of quality management processes and their effective deployment on a day-to-day basis; 
·         Supervise service and subscriber migrations on VAS platforms;
·         Organize documentation and handover of any new services to Business Development; 
·         Act as a liaison between networks and all departments; 
·         Ensure VAS services are implemented within allocated budgets; 
·         Keep up to date on VAS services and capabilities across all networks; 
·         Keep abreast with technological advancement within the VAS industry; 
·         Identify training and development needs of team members and manage skills enhancement programmes for the team to ensure targets are met;
·         Manage team boundaries and allocate resources between teams for an effective work load balance; 
·         Set clear objectives and guide team members to achieve targets and performance standards; 
·         Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded;
·         Structure and negotiate supplier partnership agreements;
·         Manage Vendors, negotiate and monitor SLAs;
·         Meet with the Business Development and Customer Service teams on a regular basis to identify the list of new client requirements, assess operational performance and review any identified opportunities and challenges;
·         Carryout Monthly/quarterly reviews with clients;
·         Perform other assigned duties as delegated from time to time.
Experience
·         Minimum of 5 years’ experience in VAS industry. 
Education
·         Minimum of a Second Class Upper Bachelor’s Degree or its equivalent. 
·         Experience and certification in Project Management (PMI, Prince2 or APM) would be an advantage 
·         MBA Preferred 

Requirements
·         Experience in managing crisis 
·         Strong background and work experience in Telecommunications and Consultancy 
·         A commitment to high professional ethical standards working in a diverse workplace; 
·         Excellent communication skills both verbal and written 
·         Knowledge of business and management principles and practices 
·         Experience in organizational effectiveness and operations management implementing best practices; 
·         Knowledge of project management principles and practices 
·         Good leadership with vision in managing a diverse group of staff and major project initiatives across the organization. 
·         Experience in deploying and optimizing VAS systems for multiple vendors, and interaction with Marketing, and IT departments 
·         Experience in Operation and Maintenance of all VAS platforms and charging systems including the deployment of new services; 
·         Has a passion for efficiency through continuous improvement.   Thrives on managing competing priorities