Latest Jobs at Eric Vsta

Job Responsibilities

• Preparation, organization and implementation of internal training, participation in the construction of the training system
• Train new recruits according to the requirements of the person in charge of the company
• Responsible for the development of the company's training courseware and optimization of the training system
• Responsible for monitoring the conversion rate of first-line newcomers, as well as the need to help each team to do a good job of bridging training.

Job Qualifications

• Candidates should possess a Bachelor's Degree
• At least 3 years of training experience and over 1 year management experience.
• With decent look, rigorous work attitude, strong sense of responsibility and execution
• Written skills, proficient in the use of Office software (PPT, Excel, etc.)
• Strong verbal and communication skills and learning ability, good at summarizing and identifying problems
• More than 2 years of work experience in lecture, training, insurance, consultancy, loan or other related industries

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Job Brief

• The right candidate will be responsible for the supervision of customer service operations.

Summary Job Description

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Managing customer flow to ensure proficient customer service.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed.

Person Specification

• Candidates should possess an HND / B.Sc Degree in Marketing, Business Administration and other related fields from a recognized instituition
• At least 3 years cognate experience
• Exceptional time management, communication, and customer service skills.
• High level of accountability, efficiency, and accuracy.
• Good knowledge of MS Office especially Excel and Word
• Strong communication and interpersonal skills.

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Job Details

• We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
• An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
• The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Assisting in resolving customer complaints/disputes
• Providing information to customers
• Monitoring sales performance
• Closing sales deals
• Keeping a record of calls and relevant details
• Updating customer details.

Requirements

• High School Diploma / BA / B.Sc Degree would be a plus
• A minimum of 1 year work experience.
• Experience as a Telesales Representative or Customer Service Representative
• Familiar with CRM and MS Office programs
• Good customer service skills
• Excellent communication skills
• Able to multitask
• Good team player
• Good negotiation Skills.