Jobs at Crowning Point Hospitality Solutions Limited

Responsibilities
Training Delivery:

• Facilitate classroom, virtual, and on-the-job training sessions.
• Conduct orientation programs for newly recruited staff.
• Organize workshops, seminars, and coaching sessions.
• Deliver practical demonstrations and role-playing exercises.
• Ensure active participation and engagement during training sessions.

Performance Monitoring and Evaluation:

• Assess trainees before and after training programs.
• Measure training effectiveness using evaluations and feedback.
• Monitor implementation of learned skills in the workplace.
• Prepare post-training assessment reports.
• Recommend follow-up coaching and development activities.

Client Relationship Management:

• Liaise with client management teams regarding training requirements.
• Provide professional advice on workforce development strategies.
• Conduct periodic visits to client establishments.
• Ensure training programs meet client objectives and expectations.

Quality Assurance:

• Ensure training programs align with hospitality industry standards.
• Promote service excellence across all client properties.
• Monitor compliance with company policies and operational procedures.
• Support quality improvement initiatives within client organizations.

Administrative Responsibilities:

• Maintain training records and attendance registers.
• Prepare training schedules and annual training calendars.
• Develop training budgets and resource requirements.
• Submit weekly and monthly activity reports.
• Maintain a database of training participants and outcomes.

Research and Development:

• Stay updated on hospitality industry trends and best practices.
• Research new training methodologies and technologies.
• Benchmark training programs against leading hospitality organizations.
• Recommend innovative approaches to employee development.

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Responsibilities

• Identify and prospect new clients including hotels, restaurants, bars, resorts, event centers, and hospitality investors.
• Generate leads through cold calling, networking, referrals, social media, and field visits.
• Schedule meetings and presentations with prospective clients.
• Develop and maintain a robust sales pipeline.
• Follow up on inquiries and convert prospects into clients.

Sales Activities:

• Promote the company's consulting services, including:
  • Hotel Management Services
  • Restaurant Management Services
  • Hospitality Staff Recruitment
  • Hotel Marketing Services
  • Staff Training and Development
  • Hotel Setup and Pre-opening Services
  • Business Development Consulting
  • Operational Audits and Assessments
• Prepare and submit professional proposals and quotations.
• Negotiate contracts and service agreements within approved limits.
• Meet and exceed monthly and annual sales targets.
• Maintain accurate sales records and reports.

Marketing Functions:

• Develop and implement marketing campaigns to increase brand awareness.
• Manage the company's social media platforms.
• Create engaging content for Facebook, Instagram, LinkedIn, WhatsApp, and other digital platforms.
• Assist in organizing promotional events, exhibitions, and networking programs.
• Conduct market research and competitor analysis.
• Identify emerging hospitality industry trends and opportunities.

Client Relationship Management:

• Build and maintain strong relationships with existing clients.
• Ensure excellent customer service throughout the client journey.
• Conduct regular client follow-ups and satisfaction checks.
• Address client concerns and coordinate solutions with relevant departments.
• Encourage repeat business and referrals.

Reporting and Documentation:

• Prepare daily, weekly, and monthly sales reports.
• Maintain an updated client database and CRM records.
• Track marketing campaign performance and prepare analytical reports.
• Submit activity reports and market intelligence findings to management.

Brand Representation:

• Represent the company professionally at meetings, conferences, trade fairs, and networking events.
• Promote the company's image and reputation in the hospitality industry.
• Ensure all marketing materials align with the company's brand guidelines.

Requirements

• Candidates should possess a B.Sc Degree with 2 years work experience.