Training Officer at Crowning Point Hospitality Solutions Limited

Responsibilities
Training Delivery:

• Facilitate classroom, virtual, and on-the-job training sessions.
• Conduct orientation programs for newly recruited staff.
• Organize workshops, seminars, and coaching sessions.
• Deliver practical demonstrations and role-playing exercises.
• Ensure active participation and engagement during training sessions.

Performance Monitoring and Evaluation:

• Assess trainees before and after training programs.
• Measure training effectiveness using evaluations and feedback.
• Monitor implementation of learned skills in the workplace.
• Prepare post-training assessment reports.
• Recommend follow-up coaching and development activities.

Client Relationship Management:

• Liaise with client management teams regarding training requirements.
• Provide professional advice on workforce development strategies.
• Conduct periodic visits to client establishments.
• Ensure training programs meet client objectives and expectations.

Quality Assurance:

• Ensure training programs align with hospitality industry standards.
• Promote service excellence across all client properties.
• Monitor compliance with company policies and operational procedures.
• Support quality improvement initiatives within client organizations.

Administrative Responsibilities:

• Maintain training records and attendance registers.
• Prepare training schedules and annual training calendars.
• Develop training budgets and resource requirements.
• Submit weekly and monthly activity reports.
• Maintain a database of training participants and outcomes.

Research and Development:

• Stay updated on hospitality industry trends and best practices.
• Research new training methodologies and technologies.
• Benchmark training programs against leading hospitality organizations.
• Recommend innovative approaches to employee development.