Jobs at Club Concierge Africa

Role Overview

• The Tourism Manager will be responsible for developing and implementing strategies to promote tourism, enhance visitor experiences, and grow the economic impact of travel to our destinations. 
• This role involves close collaboration with marketing, commercial, government, and community stakeholders to position our company as a must-visit location.

Key Responsibilities
Tourism Strategy & Development:

• Design and execute destination marketing and tourism development strategies.
• Identify new tourism products, experiences, and services to meet market demand.
• Lead the implementation of initiatives to grow visitor numbers, length of stay, and spend.

Partnerships & Stakeholder Engagement:

• Build and maintain relationships with tourism boards, travel trade, local businesses, and government bodies.
• Collaborate with hotels, tour operators, and event organizers to package and promote offerings.
• Represent the organization at trade shows, tourism expos, and industry forums.

Market Research & Insights:

• Monitor tourism trends, visitor behavior, and competitor destinations to inform strategy.
• Analyze visitor data and campaign results to refine marketing and product development.
• Conduct and present impact assessments and reports to stakeholders.

Experience & Product Development:

• Work with local partners to co-create authentic, culturally rich, and sustainable visitor experiences.
• Develop training programs or guidelines for local tourism providers to ensure service quality.
• Support the development and promotion of festivals, events, and attractions.

Budgeting & Reporting:

• Manage tourism budgets and ensure ROI on campaigns and initiatives.
• Track KPIs such as visitor arrivals, satisfaction, and revenue impact.
• Report progress and insights to senior management and stakeholders.

Qualifications

• Master's Degree in Tourism Management, Hospitality, Marketing, or a related field.
• 10+ years of experience in the travel, tourism, or hospitality industry, with at least 7years in a managerial role.
• Strong understanding of tourism trends, digital marketing, and destination development.
• Excellent stakeholder management and communication skills.
• Proven project management and organizational abilities.
• Passion for travel, culture, and sustainable tourism practices.

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Job Summary

• The Commercial Lead will be responsible for driving revenue growth, developing strategic partnerships, and optimizing our sales and distribution strategy. 
• This role will require a deep understanding of the travel and hospitality sector, excellent commercial acumen, and a strong ability to lead cross-functional teams toward business targets.

Responsibilities
Revenue Strategy & Execution:

• Develop and execute the commercial strategy to drive revenue growth across all business lines.
• Identify new revenue streams and commercial opportunities.
• Lead pricing and yield optimization initiatives.

Sales & Business Development:

• Manage key client and partner relationships (e.g., OTAs, travel agents, corporate clients, tourism boards).
• Lead negotiations for commercial agreements and partnerships.
• Identify and close B2B and B2C sales opportunities.

Market Analysis & Insights:

• Monitor market trends, competitor activity, and customer behavior to inform strategy.
• Utilize data analytics to optimize sales performance and customer acquisition.

Team Leadership & Collaboration:

• Work closely with Marketing, Product, Operations, and Finance teams to align commercial goals.
• Lead and mentor a growing commercial team, ensuring targets are met or exceeded.

Budgeting & Reporting:

• Own commercial budgets, forecasts, and performance reporting.
• Provide regular performance updates to senior leadership.

Requirements

• 5+ years of experience in a commercial, sales, or business development role, preferably in travel, hospitality, or tourism.
• Proven track record of meeting or exceeding commercial KPIs.
• Strong negotiation and relationship management skills.
• Analytical mindset with comfort in working with data and CRM tools.
• Experience managing teams and working in cross-functional environments.
• Excellent communication and presentation skills.
• Entrepreneurial spirit and a proactive, results-driven attitude.

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Job Description

• As a Content & Public Relations Associate, you'll play a key role in shaping the voice and visibility of our brand. 
• You'll create compelling content for digital and print channels, manage media relations, and support the execution of PR campaigns that position us as a leader in the travel and hospitality industry.

Key Responsibilities
Content Creation:

• Write and edit engaging content for blogs, newsletters, social media, press releases, and website pages.
• Collaborate with internal teams and external partners to develop content calendars.
• Ensure all content aligns with brand tone, SEO best practices, and business objectives.
• Support the development of storytelling assets, including destination guides, customer stories, and visual content briefs.

Public Relations:

• Build and maintain strong relationships with journalists, influencers, and content creators in the travel and lifestyle space.
• Draft and distribute press releases, media kits, and Public Relations pitches.
• Monitor media coverage and prepare regular Public Relations performance reports.
• Coordinate media and influencer visits, press trips, and brand events.

Brand Communications:

• Assist in managing internal and external communications.
• Support reputation management, crisis communications, and brand narrative initiatives.
• Monitor trends in travel, hospitality, and media to identify opportunities for timely storytelling.

Requirements

• Bachelor’s Degree in Communications, Journalism, Marketing, or related field.
• 7 years of experience in content creation and/or public relations, ideally within the travel, hospitality, or lifestyle sectors.
• Exceptional writing, editing, and storytelling skills.
• Strong media and influencer network is a plus.
• Proficiency in digital tools (e.g., CMS platforms, email marketing, media monitoring tools).
• Ability to juggle multiple projects and deadlines in a fast-paced environment.
• A genuine passion for travel, culture, and human connection.

What We Offer

• Competitive salary and benefits.
• A vibrant, collaborative team environment.
• Opportunities to grow in a global, purpose-driven company.

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Job Overview

• The Head of Call Centre will be responsible for overseeing all aspects of our customer contact operations, ensuring efficient performance, high-quality service delivery, and exceptional guest satisfaction. 
• This leader will manage a multi-channel call centre operation (phone, email, chat, and social), build and lead high-performing teams, and drive continuous improvement in line with our brand promise.

Key Responsibilities
Leadership & Strategy:

• Develop and execute the call centre strategy aligned with the company’s customer experience goals.
• Lead, mentor, and inspire call centre managers, team leads, and agents across multiple shifts and potentially multiple geographies.

Operational Management:

• Ensure optimal staffing, scheduling, and resource allocation to meet SLAs and seasonal demand.
• Oversee daily operations including inbound/outbound calls, booking assistance, issue resolution, and customer escalations.

Customer Experience:

• Monitor and enhance the quality of service interactions across all channels.
• Analyze customer feedback and service metrics to drive continuous improvement.

Technology & Tools:

• Collaborate with IT and CX teams to ensure the call centre is leveraging best-in-class CRM, telephony, and automation tools.
• Lead the implementation of process improvements and new technologies to streamline operations.

Reporting & Analytics:

• Track KPIs (e.g. CSAT, NPS, First Call Resolution, AHT) and report on performance to senior leadership.
• Use data insights to optimize operations and enhance guest satisfaction.

Requirements

• Proven experience (10+ years) managing large-scale call centre operations, ideally in the travel, hospitality, or service industry.
• Strong leadership skills with a track record of building high-performing, customer-centric teams.
• Excellent understanding of contact centre technologies, workforce management tools, and customer service platforms.
• Ability to manage performance through data, KPIs, and quality metrics.
• Experience in crisis or incident management (e.g. handling high volumes during flight disruptions, natural disasters, etc.)
• Exceptional communication, problem-solving, and stakeholder management skills.

Preferred Qualifications:

• Experience with global operations or managing outsourced call centres.
• Familiarity with systems like Zendesk, Salesforce, Genesys, or similar.
• Multilingual capability is a plus.