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  • Posted: Nov 24, 2022
    Deadline: Not specified
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    OVERWOOD helps you save and grow your money in a safety-first environment.
    Read more about this company

     

    Telesales Representatives

    Responsibilities

    • Initiating sales with potential customers over the phone.
    • Asking questions to engage customers and keep the conversation going.
    • Listening to the customers' needs to generate repeat sales.
    • Gathering and documenting customer information, payment methods, purchases, and reactions to products.
    • Keeping up to date on all products and informing customers of new products.
    • Answering customers' questions on the products.
    • Meeting sales quotas.

    Requirements

    • Candidates should possess a Bachelor's Degree qualification with 0 - 3 years work experience.
    • Excellent communication skills.
    • Creative thinking skills.
    • The patience and ability to engage customers in conversation.
    • Good sales ability.
    • Working knowledge of relevant computer software.
    • Excellent interpersonal and problem-solving skills.
    • The ability to handle rejection and stress in soliciting customers.

    go to method of application »

    Operations Executive

    Responsibilities

    • Design and continuously improve existing and new business processes. This includes selecting the IT systems that support day-to-day operations; outlining process flows, defining operating rules and policies, assigning operational roles and responsibilities, integrating manual operations with IT systems and defining performance metrics.
    • Become intimately familiar with the regulatory environment and ensure compliance at all times.
    • Run day-to-day underwriting and collections and lead its team by example. This requires keeping track of performance metrics, taking corrective actions, analysing bottlenecks and implementing solutions that bring process performance to the next level. Examples of critical success metrics would be improving time to loan approval, reducing the % of portfolio in late repayment, etc.
    • Manage the overall cost of operations. Keeping the balance between providing an outstanding customer experience and controlling the cost of managing accounts.
    • Managing the entire back office processes implies overseeing a wide range of operational activities alongside managing customer relationships. These include but are not limited to: performing credit analysis, establishing direct communication channels with applicants and borrowers, issuing loan agreements, applying payments to individual accounts, identifying delinquent accounts, taking direct collections action, issuing monthly statements, addressing customer claims, etc.
    • Prepare regular presentations on the overall status of StudentFunder’s operations and deliver results and improvement plans to the Board of Directors.

    Requirements

    • Graduate / Post Graduate Degree in any discipline
    • 3-5 years of experience in Seller Support or Seller onboarding function
    • Proficiency in Microsoft Excel, Microsoft Word and Internet Explorer, Android Apps
    • Ability to document and share customer issues, trends, and recommended solutions to the group on a regular basis
    • Ability to empathize with and prioritize customer needs
    • Excellent interpersonal skills with our diverse customer base
    • Ability to work with our customers that are business owners and very particular about their day-to-day operations
    • Demonstrated skills in conflict resolution, negotiation, and de-escalation
    • Ownership to resolve challenging customer issues, escalating when necessary
    • Ability to determine customer needs and provide appropriate solutions
    • Ability to maintain regular and reliable attendance, including the daily schedule
    • Flexibility with the working schedule; may be expected to work weekends, holidays and events.

    go to method of application »

    Finance Officer

    Responsibilities

    • Keep, maintain and balance accurate records of all daily transactions
    • Preparing cheques for utility, tax, payroll, and other company bills
    • Prepare balance sheets
    • Process invoices
    • Record accounts payable and accounts receivable
    • Update internal systems with financial data
    • Prepare monthly, quarterly and annual financial reports
    • Preparing other accounting, statistical, and financial reports
    • Reconcile bank statements and financial accounts
    • Participate in financial audits
    • Track bank deposits and payments
    • Assist with budget preparation
    • Review and implement financial policies

    Requirements

    • BSc Degree in Finance, Accounting or Economics
    • Professional qualification as a CFA/CPA is considered a plus
    • Proven work experience as a Finance Officer or similar role
    • Solid knowledge of financial and accounting procedures
    • Experience using financial software
    • Advanced MS Excel skills
    • Knowledge of financial regulations
    • Excellent analytical and numerical skills
    • Sharp time management skills
    • Strong ethics, with an ability to manage confidential data.

    go to method of application »

    Human Resource Manager

    Responsibilities

    • Discussing and establishing qualification requirements and terms and conditions of employment with managers.
    • Formulating detailed job descriptions and posting them.
    • Conducting phone calls or meetings to create a shortlist of qualified candidates.
    • Interviewing candidates on the shortlist and maintaining a database on employees for future vacancies.
    • Mediating between candidates and hiring managers.
    • Using web-based technology and social media to analyze hiring trends, post job vacancies, and follow up with candidates during the hiring process.
    • Producing reports on hiring plans and strategies.
    • Measuring the results of candidate interviews and job placements using hiring metrics software.
    • Revising HR policies and ensuring that fair employment practices are implemented.
    • Analyzing recruitment software and the performance of recruitment agencies and recommending improvements or changes.

    Requirements

    • Bachelor’s Degree in HR, Business, Psychology, or another related field.
    • 3-5 years of experience as a recruiting specialist with a track record of employee placement.
    • The ability to work within a team and to coordinate team activities.
    • Excellent analytical skills to examine resumes and find the best-suited candidates.
    • Clear verbal skills to communicate well with candidates and managers.
    • Proficient writing skills to produce reports on hiring analyses.
    • Leadership abilities to delegate tasks and train new employees.
    • Strong negotiation skills when discussing terms and conditions of employment.
    • In-depth knowledge of hiring strategies, labor laws, and employment equity.
    • The ability to evaluate recruiting software packages and to recommend those which are best suited to the company.

    Method of Application

    Use the link(s) below to apply on company website.

     

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