Jobs at Credit Direct Limited

JOB SUMMARY

In this role, you will be responsible for overseeing the quality assurance process for our software development projects. You will work closely with developers, project managers, and other stakeholders to ensure that the software meets the required standards and specifications. You will also ensure necessary IT governance policies are in place and its processes are implemented.

Job Responsibilities: 

• Oversee all quality testing, maintenance, and deliverables associated with the organization’s information technology initiative.
• Oversee the quality assurance process for software development projects.
• Manage continuous quality improvement to ensure the delivery of the best possible IT products and services.
• Ensure that processes and practices are aligned across teams and providers to operate effectively and efficiently.
• Tests continuity management plans and procedures to ensure they address exposure to risk and that agreed levels of continuity can be maintained.
• Validate systems, products or services against user experience goals, metrics and targets.
• Collaborate with developers, project managers, product managers, and other stakeholders to ensure that the software/product quality meets requirements and specifications.
• Develop and drive implementation and standardization of QA processes.
• Review and approve QA plans and test cases.
• Identify and track quality assurance metrics, such as defects and test coverage.
• Coordinate and manage QA team members, including assigning tasks and reviewing their work.
• Lead the definition of policies, processes, strategies, standards, and guidelines using best practice frameworks, whilst reviewing current approaches and suggesting improvements.

Job Requirements: 

• Bachelor's degree in Computer Science or a related field.
• 5+ years of experience as a QA engineer.
• Possess expert knowledge and experience with information technology testing applications.
• Practical experience analyzing data and translating the outcome to actions.
• Previous experience leading and managing a QA team.
• Strong understanding of software development processes and testing methodologies.

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JOB SUMMARY

The Front Desk Officer at our head office will be responsible for providing excellent front desk and administrative support.

JOB DESCRIPTION

• Meet & greet with visitors/customers.
• Provide top-notch customer service to customers/visitors.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies.
• Answer all customer’s questions and incoming calls.
• Provide general information on financial services and policies.
• Redirect customer’s complaint to the appropriate department and take down messages.
• Followed up on customer’s complaints and requests within other business units to meet TAT.
• Accept all letters and packages and distribute them to their appropriate departments.
• Contribute to team’s effort when required.
• Responsible for basic data entry as assigned.
• Assisting the facility manager in procurement and storage of office equipment.
• Attend to other assigned task as requested by my supervisor.

JOB EXPERIENCE

Experience:

• Proven experience as a Front Desk/Admin Officer or similar role is a plus.

Required Knowledge, Skills & Competencies:

• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Strong organizational and multitasking abilities.
• Customer service-oriented with a welcoming demeanor.
• Attention to detail and a commitment to maintaining a neat and organized workspace.

Person Specification:

• Professional and courteous demeanor.
• Ability to work independently and as part of a team.
• Strong time management skills and the capability to handle multiple tasks.