Front Desk Officer at Credit Direct Limited

JOB SUMMARY

The Front Desk Officer at our head office will be responsible for providing excellent front desk and administrative support.

JOB DESCRIPTION

• Meet & greet with visitors/customers.
• Provide top-notch customer service to customers/visitors.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies.
• Answer all customer’s questions and incoming calls.
• Provide general information on financial services and policies.
• Redirect customer’s complaint to the appropriate department and take down messages.
• Followed up on customer’s complaints and requests within other business units to meet TAT.
• Accept all letters and packages and distribute them to their appropriate departments.
• Contribute to team’s effort when required.
• Responsible for basic data entry as assigned.
• Assisting the facility manager in procurement and storage of office equipment.
• Attend to other assigned task as requested by my supervisor.

JOB EXPERIENCE

Experience:

• Proven experience as a Front Desk/Admin Officer or similar role is a plus.

Required Knowledge, Skills & Competencies:

• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Strong organizational and multitasking abilities.
• Customer service-oriented with a welcoming demeanor.
• Attention to detail and a commitment to maintaining a neat and organized workspace.

Person Specification:

• Professional and courteous demeanor.
• Ability to work independently and as part of a team.
• Strong time management skills and the capability to handle multiple tasks.