Job Offers at Ibis

Job Description

• Oversees the administrative activities of payroll, benefits, legal compliance and employment law
• Development of Human Resources and Training budget
• Implements guidelines, policies, and procedures in compliance with company’s vision
• Develop a recruitment/selection strategy
• Encourages the development of employees to achieve their highest potential
• Creates and implements an integration and training strategy that brings efficiency to employee performance
• Supports operations and assists in achieving team member and guest satisfaction goals
• Coaches management on handling and resolving performance issues in the hotel
• Manages and implements the performance appraisal review system
• Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
• Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees/managers according to company standards
• Effectively communicates with team members
• Evaluate changes and trends in market compensation and makes recommendations
• Measures employee satisfaction through surveys, round tables, and one-on-ones with team members
• Anticipates and addresses employee relations matters, responds timely to employee
• inquiries and is proactive in promoting team member satisfaction
• Be an inspiration to all hotel staff to achieve luxury levels of performance
• Interacts in a positive way with other departments to ensure a luxury guest experience
• Ensures compliance with local health and safety regulations
• Must be an example of the brand standards, and a champion of grooming and appearance guidelines

Qualifications

• HND/Bachelor’s degree in Human Resources Management or in any related field
• Minimum of 3 years Human Resources management experience within the hospitality sector
• A strong understanding of labor and employment law
• Strong oral and written communication skills
• Ability to train and develop team members
• Ability to work effectively in a team environment and take initiative
• Excellent organizational skills
• Analytical skills
• Computer skills (word processing, spreadsheet, and presentation software)

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Job Description

• The Restaurant Manager ensures that the restaurant operates efficiently and profitably while maintaining its good reputation and ethos.
• You'll coordinate a variety of activities and be responsible for the restaurant's business performance, quality standards and health and safety.

Job Responsibilities include;

• Attend and actively participate in Food and Beverage meetings respecting the confidentiality of issues that may be discussed formally or informally.
• Design attractive food menus and follow up on execution
• Manage the service of food and beverage within the restaurant / bar and, where required, conferencing and outside catering.
• Ensure cleaning and maintenance of the restaurant, work areas, tableware, utensils and other materials and equipment used by restaurant / bar.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Coordinate between restaurant / bar and other relevant departments to ensure that preparations for conferences involving restaurant / bar.
• Assist in the preparation of monthly restaurant / bar reports, commenting on key performance indicators and action taken to keep on target.
• Management and guidance of outlet staff under control
• Prepare weekly forecasts for restaurant / bar, mini bar and roster staff accordingly.
• Ensure constant liaison with the Conference Sales Manager and Conference Coordinators.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Establish on-going On Job Training Programs within the department to meet Brand and Service Standards.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Attractive Salary: Our goal is to acknowledge our employees' skills and performance, while at the same time respecting the principles of fairness and non-discrimination.
• Regular Support: Meeting in a calm setting, conducting an appraisal, and setting targets is a valuable process, both for managers and employees. Several meetings or discussions are held throughout the year to facilitate dialogue and motivate teams.
• Wellness for all: With operations over 63 countries, we strive to ensure the well-being, health, and safety of all our teams. Accor is extremely attentive to its employees and their loved ones.

Qualifications

• Service focused personality is essential and previous leadership experience required
• Minimum of four (4) years work experience in similar role with a reputable hotel brand
• Prior experience working with Micros and/or a related system
• Degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Mathematical skills needed
• The ability to take the initiative and lead others

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Job Description

• Collaborate with Sales Manager in the planning and development of sales strategies, as well as in setting sales goals and standards.
• To negotiate contracts with clients and to ensure that all necessary paperwork (e.g. credit agreements, etc.) is in place prior to clients’ placing business
• To maintain an efficient sales office procedure and to insure the regular maintenance of an accurate and updated accounts/contacts database and follow-up procedures
• Ensure contact is maintained with clients to create a good work relationship that supports sales as well as increases customer base
• Effect periodic sales meetings and update records on ANAIS
• Ensure adherence to the work ethics, policies, and regulations of the Hotel
• Perform administrative tasks of production recording, filing, and inventory
• Responsible for recommending solutions which will help in enhancing the profits of the company and should be a problem solver.
• Provide excellent customer service and ensure that all the customers are satisfied with the services and are not facing any issues
• Responsible for developing strategies and suggesting changes which will help bring about more profit and improved sales
• Have a thorough understanding of the drivers of the business in hospitality sector and have demonstrated the ability to adapt and deliver in an aggressive and competitive environment
• To assist the Sales & Marketing Manager in managing and coordinating all efforts of the Sales & Marketing operations, to ensure efficient, prompt, courteous, consistent quality and proactive service for all hotel guests
• Be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in the hotel
• To pass on all complaints/comments received from customers/clients regarding the hotel, hotel services, etc. to the management immediately
• To be fully aware of the hotel’s major corporate clients and high-profile individual guests, current VIP guests, hotel promotions and room rates
• To maintain and exceed the hotel’s revenue goals within the allocated market segments
• organize and conduct familiarization tour of the hotel
• To maintain confidentiality of the information directly related to the hotel’s activities and to not divulge such information outside the hotel.

Qualifications

• Degree in Marketing, Business Administration and other related fields
• Minimum of three (3) years working experience in similar role, hotel experience will be a plus
• Sound knowledge of digital and traditional marketing strategies and operations
• Problem solving, communication skills as to relating with clients and colleagues
• Proficient in the use of Opera & other related software for effective marketing communications & operations

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Job Description

• Maintenance Technician
• You perform highly diversified duties to install, troubleshoot, repair and maintain the property’s facilities and equipment to ensure a safe and functional environment for the guests.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• Inspect and perform preventative maintenance on property’s facilities and equipment
• Inspect all areas of the property for safety issues and take immediate corrective action
• Assist guests regarding property facilities in an informative and helpful way

Qualifications
Your experience and skills include:

• 1-3 years experience working in a similar role in an Hotel
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable